7 of 7 ITIL Jobs in Portsmouth

technical concepts clearly, and takes pride in helping others develop their digital capability. Experience with Microsoft technologies, networking fundamentals, and incident management is essential; ITIL or Microsoft certifications are desirable but not required. What youll be doing; Delivering high-quality 1st and 2nd line IT support (with some 3rd line ...

perform root cause analysis across a range of protocols and topologies (TCP/IP, HTTP & HTTPS, SMTP, FTP, DNS, DHCP, X500) . Knowledge of ITIL (ITIL Foundation certificate or experience working in ITIL environments). Previous experience of project delivery & implementation of detailed designs. Knowledge of MoD, CESG and other ...

root cause analysis. Extensive knowledge of product support operations and processes. Strong customer service orientation with excellent communications and interpersonal skills. Familiarity with ITIL principles and best practices for IT service management. Proactive mindset with a focus on continuous improvement and innovation. Excellent communication, interpersonal, and problem-solving skills. Data ...

firewalls) Experience working in a BAU/operational support environment Desirable: Fortinet firewall experience Exposure to infrastructure security best practices Experience working within structured ITIL environments This position requires regular onsite presence in Portsmouth, with the possibility of hybrid working once established in the role. If you are interested ...

time, aligned to regional business hours ABOUT THE QUALIFICATIONS: 6+ years of experience as a Business Analyst supporting ITSM initiatives Strong functional knowledge of ITIL-based ITSM processes Hands-on experience working with ServiceNow Strong analytical, documentation, and communication skills AI DISCLOSURE: We may use artificial intelligence (AI) or other ...

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst (ITIL 4) Location: Portsdown Technology Park Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal … individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated ...

technology innovations, engaging with the business over how these can be exploited and, where approved, leading their implementation; Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Incident, Change, Release, Problem, Performance, and Availability Management; Ensuring all systems hosted within the Trust Data Centres … more of the following; Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), Certified Virtualisation Expert (CVE) or Citrix Certified Architect (CCA). ITIL Foundation Certificate. Employer details Employer name Isle of Wight NHS Trust Address Portsmouth Hospitals University NHS Trust Corporate Hub, Block 4000, Lakeside North Harbour, Western ...