4 of 4 ITIL Jobs in Richmond upon Thames

Service Management (ITSM). Ability to prioritise work and manage multiple tasks. Proficiency with Microsoft Office, especially Excel and PowerPoint. Understanding of ITIL principles, experience with Jira, Azure DevOps, or similar Agile tools, and exposure to business analysis or service management are beneficial. Work in a Way That Works ...

Time & Frequency department. You will monitor services, coordinate incidents, drive change enablement and manage access controls to ensure high availability. You should have ITIL knowledge, experience with ITSM tools like ServiceNow or Jira, and a background in IT or engineering. SC clearance or the ability to obtain it is essential ...

Customer Success, Customer Experience or similar customer-facing role. Around three years’ experience within a SaaS, CCaaS or technology business would be advantageous. ITIL certification would be beneficial. Customer-focused, with excellent communication skills and the confidence to build trusted relationships with senior customers and internal stakeholders. Able to think ...

resilience. Drive compliance with operational, security and cyber requirements across service operations activities. Contribute to the development, implementation and continuous improvement of ITSM and ITIL-aligned operational processes . About You To be successful in this role, you will have the following skills, experience, and qualifications: Essential: Experience … technical support environment, supporting incident, change and service request management Experience coordinating Help Desk, Service Desk or first-line support activities. Knowledge of ITIL principles and service management best practice. Experience using ITSM and operational tools (such as ServiceNow, Jira, Remedy, Zabbix or similar platforms). Education and/ ...