maximise value from technology investments. Ensure appropriate documentation, standards, procedures, and operational runbooks are maintained and regularly reviewed. Champion best practice frameworks, including ITIL-aligned processes where appropriate. Contribute to organisational change initiatives through effective communication, leadership, and stakeholder engagement. Qualifications/Experience Required Proven experience leading End User Computing … Infrastructure (VDI) technologies and endpoint security controls. Experience overseeing IT hardware asset management processes and lifecycle management. Strong understanding of service management principles and ITIL best practices. Experience managing third-party suppliers and vendor relationships. Demonstrable leadership experience, including coaching, mentoring, and developing technical teams. Excellent communication, stakeholder management, organisational ...