7 of 7 ITIL Jobs in West London

autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day-to-day activities. Ability to lead and motivate cross-functional ...

Salesforce users in a ticket-based or service desk environment. Comfortable managing a high-volume support queue in an SLA-driven setting. Familiar with ITIL principles and service management best practices. Experience working within Agile methodologies (e.g., sprints, backlogs, prioritisation frameworks). Confident engaging directly with stakeholders and resolving issues ...

staff. What were looking for: Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points System Architecture and Design: Proficiency … designing and deploying scalable and robust architectures Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT ITIL Certification Proven track record of designing and delivering complex IT solutions that meet business needs. Excellent communication, presentation, and interpersonal skills. Ability to work collaboratively with ...

/11 environments. Good Linux administration skills (Ubuntu/CentOS). Knowledge of networking technologies including TCP/IP and firewall concepts. Desirable: ITIL Foundation certification. Experience working within ITIL service management frameworks. What's on Offer Minimum 6-month contract with potential for extension. ...

enterprise environment. Strong experience within Change Management & Change requests Commercial/technical know-how in the service sector. Experience of working within an ITIL Service Organisation. ITIL Foundation or higher accreditation. Good knowledge of current technology, including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN. Customer & Service ...

highly skilled and motivated Service Desk & Incident Lead to oversee end-to-end Service Desk operations, manage Incident Management processes, and ensure alignment with ITIL best practices and governance. This role is critical in driving high-quality service delivery, tooling governance, and operational excellence across Transform. Location: Uxbridge (Hybrid … high-quality service delivery. Own and manage the end-to-end Service Desk model for Transform on the Central ServiceNow platform, aligned to ITIL and OpCo needs. Oversee and drive the incident management process, including prioritisation, escalation handling, and major incident participation. Approve new Application/Service support models ...

tools/systems within Time and Frequency infrastructure, including Planning, deployment and operation of components Implementing systems and processes (such as ITSM and ITIL) Developing IT management systems and performance indicators Partnering with prominent Scientists and experts in Cybersecurity to ensure service readiness Building operation practices and routines (such … degree (or equivalent experience) in Telecommunications, IT, or relevant field Prior experience in delivery and operation of Telecoms/IT solutions Familiarity with ITIL practices and IT/Telecom standards Delivery of ITSM Advantageous: Experience in open-source applications (such as Zabbix, Netbook, Grafana, ServiceNow, etc.) Familiarity with JSON, Linux ...