Stoke-On-Trent, England, United Kingdom Hybrid / WFH Options
bet365
Proficiency in troubleshooting and resolving complex 3rd line technical issues. Technical experience in supporting a MacOS and iOS estate (Jamf). Solid understanding of ITIL processes, particularly in incident, problem and change management. Familiarity with PowerShell or scripting for automation and reporting tasks. Excellent communication skills, capable of conveying technical More ❯
advanced VMware certifications (e.g., VCP-DCV, VCAP, VCDX). NetApp Certified Data Administrator (NCDA) or NetApp Certified Implementation Engineer (NCIE). Additional certifications like ITIL, MCSE, or similar relevant credentials. More ❯
service reviews with stakeholders and liaising with customers and users to identify further opportunities for improvements. At this level, you’ll need experience of ITIL® service management process management, specifically Service Level Management, Supplier Management, Service Reporting, Change Management and Problem Management. Thanks to this background, you’ll be used More ❯
Stoke-on-trent, Staffordshire, United Kingdom Hybrid / WFH Options
ENGINEERINGUK
with remote management platforms and field-based maintainers to restore service and resolve technical failures within agreed operational service agreements, in line with the ITIL Framework and mandated Network Rail standards, highlighting safety-related failures for further processing. You will conduct administrative and technical activities to support the successful delivery More ❯
SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯
