9 of 9 ITIL Jobs in Stoke-on-Trent

and disaster recovery plans. Excellent analytical, diagnostic, and problem-solving skills, with the ability to manage escalations independently and work with minimal supervision. Familiarity with ITSM frameworks, ideally with ITIL Foundation certification or working knowledge of service management best practices. Experience with networking and hardware vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Bachelors degree More ❯

5+ years supporting Microsoft-based integrations, with 3+ years hands-on in Azure Integration Services. Strong experience with Azure Pipelines (CI/CD), YAML, and release gates. Familiarity with ITIL processes including incident prioritisation, change management, and root-cause analysis. Working knowledge of Power Platform (Power Automate, custom connectors, DLP policies). Scripting skills in PowerShell, Azure CLI, and REST More ❯

diagnostic and troubleshooting skills , able to identify solutions to resolve issues effectively. Resilience and adaptability in a fast-paced, evolving business environment. A technical-related degree and/or ITIL experience would be advantageous. Key Responsibilities Building strong relationships with your dedicated portfolio of customers. Delivering high-quality technical support, advice and guidance to clients. Handling assigned technical support tickets More ❯

Office Experienced in financial Management Previous experience of IT infrastructure support or exposure to technical elements of IT Service/Operations Familiar with different Project Management methodologies Familiar with ITIL v3 or v4, or similar methodologies Previous experience of change management processes £ 53688/year Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as More ❯

experience and certifications. Proficiency in Windows 7/11 administration and usage. Excellent understanding of PC Desktop/Laptop hardware. Experience in supporting Audio/Video equipment. Familiarity with ITIL Foundations. Strong knowledge of TCP/IP networking is desirable (ICND1 certification preferred). Apple Mac and iOS expertise is desirable. Exceptional analytical and problem-solving skills. If you don More ❯

mailbox administration Who You Are Strong understanding of Microsoft Operating Systems Strong understanding and experience of laptop and desktop hardware maintenance Knowledge of Lenovo and Dell hardware Knowledge of ITIL methodology in an operations environment Exceptional customer service skills Experience of working in a similar role Worried that you don't meet all the desired criteria exactly? We know that More ❯

Security & Performance: Manage the security, availability, and overall performance of the Force's communications infrastructure. System Configuration & Management: Oversee configuration, capacity planning, continuity, and release management in alignment with ITIL best practices. Incident & Service Request Handling: Effectively manage communication-related incidents and service requests, ensuring resources are optimally utilised. Firmware & Application Updates: Document and manage all application and firmware releases More ❯

Previous experience in data visualisation techniques and systems integration Good knowledge Enterprise grade Previous transformation experience Demonstrable change achievements and systems integration Working knowledge of databases and infrastructure technologies ITIL Certified or awareness Day to Day Explore and develop new solutions and opportunities, including interface initiatives, software changes, database structures, or changes to underlying architecture. Responsible for end to development More ❯

2nd Line IT Engineer – Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will act … compliance. You’ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an More ❯