1 of 1 ITIL Jobs in Stoke-on-Trent

balancing demanding day-to-day operational requirements with the delivery of operational improvements and transformation initiatives. You will be accountable for increasing the ITIL maturity of the department, embedding consistent service management practices, and driving measurable improvements in service reliability, change, and continual improvement. A key focus of the role … Services. Experience leading operations across multiple technical disciplines such as, End User, Infrastructure, UC and Voice, On‐Prem and Cloud. Familiar operating within ITIL or similar service management frameworks. Excellent people‐management capability, including managing managers and senior engineers. Strong incident, problem and operational governance experience. Experience balancing high-volume ...