22 of 22 ITIL Jobs in Staffordshire

and disaster recovery plans. Excellent analytical, diagnostic, and problem-solving skills, with the ability to manage escalations independently and work with minimal supervision. Familiarity with ITSM frameworks, ideally with ITIL Foundation certification or working knowledge of service management best practices. Experience with networking and hardware vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Bachelors degree More ❯

in a 3rd Line/senior support capacity, ideally in an MSP environment. Understanding of cybersecurity principles. Desirable Qualifications Bachelor's degree in Computer Science, IT, or related discipline. ITIL Foundation or knowledge of ITSM best practises. Experience with vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Join a team where your skills and expertise More ❯

when required, Track and follow up on outstanding vendor tickets to ensure timely resolution. Experience using ticketing and monitoring systems (e.g., ServiceNow, Jira, Datadog, Azure Monitor, CloudWatch) Understanding of ITIL principles and incident management workflows 36 hours per week - on a late and early shift pattern Out-of-Hours Incident Support Stoke on Trent Office Permanent, Full Time More ❯

5+ years supporting Microsoft-based integrations, with 3+ years hands-on in Azure Integration Services. Strong experience with Azure Pipelines (CI/CD), YAML, and release gates. Familiarity with ITIL processes including incident prioritisation, change management, and root-cause analysis. Working knowledge of Power Platform (Power Automate, custom connectors, DLP policies). Scripting skills in PowerShell, Azure CLI, and REST More ❯

5+ years supporting Microsoft-based integrations, with 3+ years hands-on in Azure Integration Services. Strong experience with Azure Pipelines (CI/CD), YAML, and release gates. Familiarity with ITIL processes including incident prioritisation, change management, and root-cause analysis. Working knowledge of Power Platform (Power Automate, custom connectors, DLP policies). Scripting skills in PowerShell, Azure CLI, and REST More ❯

diagnostic and troubleshooting skills , able to identify solutions to resolve issues effectively. Resilience and adaptability in a fast-paced, evolving business environment. A technical-related degree and/or ITIL experience would be advantageous. Key Responsibilities Building strong relationships with your dedicated portfolio of customers. Delivering high-quality technical support, advice and guidance to clients. Handling assigned technical support tickets More ❯

diagnostic and troubleshooting skills , able to identify solutions to resolve issues effectively. Resilience and adaptability in a fast-paced, evolving business environment. A technical-related degree and/or ITIL experience would be advantageous. Key Responsibilities Building strong relationships with your dedicated portfolio of customers. Delivering high-quality technical support, advice and guidance to clients. Handling assigned technical support tickets More ❯

experience in IT leadership, ideally within a complex organisation. A proven ability to develop and implement IT strategies aligned to organisational objectives. Excellent knowledge of cybersecurity, information governance and ITIL service delivery. The ability to inspire, develop and manage high performing teams. Strong stakeholder management skills with the credibility to influence at senior levels. Experience in pensions or the wider More ❯

Office Experienced in financial Management Previous experience of IT infrastructure support or exposure to technical elements of IT Service/Operations Familiar with different Project Management methodologies Familiar with ITIL v3 or v4, or similar methodologies Previous experience of change management processes £ 53688/year Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as More ❯

Office Experienced in financial Management Previous experience of IT infrastructure support or exposure to technical elements of IT Service/Operations Familiar with different Project Management methodologies Familiar with ITIL v3 or v4, or similar methodologies Previous experience of change management processes £ 53688/year Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as More ❯

experience and certifications. Proficiency in Windows 7/11 administration and usage. Excellent understanding of PC Desktop/Laptop hardware. Experience in supporting Audio/Video equipment. Familiarity with ITIL Foundations. Strong knowledge of TCP/IP networking is desirable (ICND1 certification preferred). Apple Mac and iOS expertise is desirable. Exceptional analytical and problem-solving skills. If you don More ❯

experience and certifications. Proficiency in Windows 7/11 administration and usage. Excellent understanding of PC Desktop/Laptop hardware. Experience in supporting Audio/Video equipment. Familiarity with ITIL Foundations. Strong knowledge of TCP/IP networking is desirable (ICND1 certification preferred). Apple Mac and iOS expertise is desirable. Exceptional analytical and problem-solving skills. If you don More ❯

mailbox administration Who You Are Strong understanding of Microsoft Operating Systems Strong understanding and experience of laptop and desktop hardware maintenance Knowledge of Lenovo and Dell hardware Knowledge of ITIL methodology in an operations environment Exceptional customer service skills Experience of working in a similar role Worried that you don't meet all the desired criteria exactly? We know that More ❯

Security & Performance: Manage the security, availability, and overall performance of the Force's communications infrastructure. System Configuration & Management: Oversee configuration, capacity planning, continuity, and release management in alignment with ITIL best practices. Incident & Service Request Handling: Effectively manage communication-related incidents and service requests, ensuring resources are optimally utilised. Firmware & Application Updates: Document and manage all application and firmware releases More ❯

Security & Performance: Manage the security, availability, and overall performance of the Force's communications infrastructure. System Configuration & Management: Oversee configuration, capacity planning, continuity, and release management in alignment with ITIL best practices. Incident & Service Request Handling: Effectively manage communication-related incidents and service requests, ensuring resources are optimally utilised. Firmware & Application Updates: Document and manage all application and firmware releases More ❯

Previous experience in data visualisation techniques and systems integration Good knowledge Enterprise grade Previous transformation experience Demonstrable change achievements and systems integration Working knowledge of databases and infrastructure technologies ITIL Certified or awareness Day to Day Explore and develop new solutions and opportunities, including interface initiatives, software changes, database structures, or changes to underlying architecture. Responsible for end to development More ❯

2nd Line IT Engineer Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will act … compliance. You ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an More ❯

2nd Line IT Engineer – Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will act … compliance. You’ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an More ❯

tooling, and incident response. Ability to troubleshoot complex technical issues across systems and services. Comfortable working both independently and collaboratively across teams. Familiarity with IT service management frameworks (e.g. ITIL) and best practice methodologies. Desirable Skills and Qualifications Relevant industry certifications (e.g. Microsoft Certified, CompTIA Security+, ITIL, etc.) Experience working in regulated environments with a focus on data protection and More ❯

IT Service Desk Manager - ITIL Experienced IT Service Desk Manager to lead the IT service desk team to deliver exceptional IT support to end-users via effective and efficient handling of IT incidents & requests. Whilst maintaining the systems health and security posture via regular maintenance and patching activities. ITIL V4, CompTIA certification (A+/Network/Security) would be advantageous … they meet predefined objectives and integrate effectively with existing services, processes, and operational standards. The client is looking for someone personable, proactive who is passionate about IT Service Management, ITIL focused with a successful track record in motivating, leading a team. Someone who can help improve performance, who can help grow the team. Stoke on Trent Office, Permanent, Full Time More ❯

skills - Proficient Informed Decision Making - Proficient Relationship Management - Proficient Effective Communication - Proficient Time Management - Proficient Continuous improvement - Proficient Project Management - Proficient IT Proficiency - Proficient Salesforce Administrator (Admin 201) - Proficient ITIL - Desirable Behaviour Integrity Adaptability Customer Focused Innovative Self motivated Respect Resilience Decision Making Problem solving Experience Knowledge of Waste Management or Utilities (desirable) Proven experience in business processes, systems and … ADX201) Btech/A level (technical or sciences) Understanding of incident, problem change and release management processes Stakeholder management skills Desirable Experience working with Servicenow Knowledge of the ITIL Service Management Framework Experience working with JIRA Additional Salesforce Certifications (Sales/Service Cloud) KEY RISKS (Refer to the specific risk assessments) LINK/DOCUMENTATION Office Working Risk Assessment Display Screen More ❯

role in managing the security, capability, availability, and performance of the network and firewall infrastructure. You will be responsible for configuration, availability, capacity, continuity, and release management, adhering to ITIL best practices. This includes proactive incident management, meticulous documentation, and strict adherence to security regulations and policies, collaborating closely with the Cyber Engineer. You will optimise network performance, implement resilient … junior engineers. Key Responsibilities: Manage the Force's network and firewall infrastructure, ensuring security, capability, availability, and performance. Oversee configuration, availability, capacity, continuity, and release management in accordance with ITIL framework. Manage network incidents and service requests, optimising resource allocation. Maintain comprehensive documentation for all application and firmware releases. Enforce security regulations and policies, collaborating with the Cyber Engineer. Maximise More ❯