4 of 4 ITIL Jobs in Swindon

Lead SharePoint and Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong ...

other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx Security Policies in all practices to ensure ...

management and root cause analysis Assist with onboarding new clients and service transitions Maintain accurate documentation and knowledge base articles Work in line with ITIL frameworks and best practices Liaise with 3rd Line engineers and vendors when required Technical Requirements Strong 2nd Line/Escalation experience within an MSP environment … environment Comfortable leading by example and supporting junior engineers Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Experience working to ITIL processes (Incident, Problem, Change) ITIL certification desirable but not essential Whats On Offer Salary up to £40,000 Clear progression opportunities Supportive, team-focused ...

support TOM, mapping and data migration activities * PL/SQL, JavaScript, BI Publisher, and similar. * Good understanding of project & delivery methodologies such as Agile, ITIL as well as capacity planning concepts. * Extended knowledge of integration components such as PenServer, HMRC would be highly advantageous Opportunities to develop We value ...