2 of 2 ITIL Jobs in Swindon

that all incidents are appropriately categorised, prioritised, and tracked through the ticketing system. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines.Collaborate with other departments and IT teams to resolve complex issues and improve service delivery.Document all support requests and resolutions in the ticketing system, ensuring ...

primary liaison between service teams and Google service management functions. Oversee incident, problem, change, and request processes in line with OSM and ITIL best practices. Produce and maintain service reporting, dashboards, and performance metrics. Manage service reviews, escalations, and customer communications to ensure smooth operational outcomes. Drive service improvements … followed. Requirements Proven experience as a Service Manager in a cloud environment, ideally with Google Cloud Platform (GCP). Strong understanding of OSM/ITIL practices, service governance, and operational controls. Excellent stakeholder engagement skills, able to work across internal teams and with strategic technology partners. Strong analytical, reporting ...