1 to 25 of 32 ITIL Jobs in Wiltshire

of TCP/IP, DNS, DHCP, and support for handheld smartphones and tablets. Desirable: Experience with Visual files Case Management software and administering VoIP platforms. IT qualifications such as ITIL, MCP, CompTIA are advantageous. If your interested in this position please apply online or for more information contact me on More ❯

with cross-functional teams Nice to Have: Experience supporting pre-sales and business development Experience with tools like Microsoft 365, Jira, ServiceNow, or digital learning platforms Certifications: Prosci, Agile, ITIL, APMG, or similar Exposure to Agile/DevOps/cloud transformations A passion for continuous improvement and scaling methodologies Key Benefits: Competitive salary (£90k-£120k DOE) Hybrid working Performance-based More ❯

reports to senior leadership Experience working closely with software support or software delivery teams People-first mindset - skilled at engaging across junior staff, customers, and senior stakeholders Familiarity with ITIL principles (certification a bonus - support available if not yet certified) Bonus points for: Linux knowledge Recruitment involvement Experience within defence, MSP, telecoms, fintech, utilities or similar sectors What's on … offer: Up to £48,000 base salary Bonus Holiday Excellent benefits: healthcare, life assurance etc No on-call requirements Family-friendly flexibility (e.g. school runs, childcare) ITIL training provided if needed Ongoing career development & progression opportunities If you're a Senior Engineer, Team Lead , or existing Manager with experience in IT service leadership, this could be the next step in More ❯

reports to senior leadership Experience working closely with software support or software delivery teams People-first mindset - skilled at engaging across junior staff, customers, and senior stakeholders Familiarity with ITIL principles (certification a bonus - support available if not yet certified) Bonus points for: Linux knowledge Recruitment involvement Experience within defence, MSP, telecoms, fintech, utilities or similar sectors What's on … offer: Up to £48,000 base salary Bonus Holiday Excellent benefits: healthcare, life assurance etc No on-call requirements Family-friendly flexibility (e.g. school runs, childcare) ITIL training provided if needed Ongoing career development & progression opportunities If you're a Senior Engineer, Team Lead , or existing Manager with experience in IT service leadership, this could be the next step in More ❯

second and some third line technical issues Good knowledge of patch management and deployment (e.g. WSUS) Proficient knowledge of virtualisation on Windows platforms (especially VMWare(ESXi)) Proficient in following ITIL standards and processes Desired Experience: Knowledge of Windows Operating Systems, including Active Directory, DFS, Internet Protocol, and software deployment via Group Policy Some understanding of Unix/Linux/RedHat More ❯

with Server Architecture, VMWare, Veeam Experience with Windows Server, Active Directory, SharePoint Experience with Network Infrastructure, Firewalls, Switches, and Routers Desirable: Experience with IPS and IDS Experience with Linux ITIL Our non-negotiables: You must be eligible to work and live in the UK Due to the highly secure nature of the projects youll be working on, you must be More ❯

IOS and NX-OS. Experience of Ansible or similar automation/orchestration technologies or willingness to build expertise. Cisco ACI software defined networking experience or preparedness to build expertise. ITIL certification or experience. Full UK Driving Licence as travel to other sites will be required. Current DV Clearance or eligibility to gain DV clearance is essential for this role. Desired More ❯

strategy in support of the account and employee engagement strategies. What youll need What youll know: Youll be an experienced practitioner in IT Service Management. Youre likely trained in ITIL, possibly to Expert status. Youll know that its not all about ITIL. Youll be able to show that you understand how IT services fit in a customers business and how More ❯

a small team of application support engineers, ensuring effective support and maintenance of applications. - Leverage Azure, Microsoft .Net, Ansible, and Terraform for application development and management. - Implement and maintain ITIL processes to enhance service delivery and management. - Collaborate with cross-functional teams within a large organisation to ensure seamless service management. - Manage applications within Azure environments, ensuring optimal performance and … efforts and processes. - Utilise tools such as Jira and Azure DevOps as needed. Qualifications and Experience: - Proven experience in leading a team of application support engineers. - Demonstrable knowledge of ITIL processes, with certifications preferred. - Familiarity with Azure, Microsoft .Net, Ansible, and Terraform is advantageous. - Experience in application management within Azure environments. - Ability to work effectively in an Agile team setting. More ❯

reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements: * ITIL Foundation Certification is highly desirable * Some experience in a service desk or IT customer support environment * An understanding of service desk procedures and ticketing systems * Enthusiastic and self-motivated with More ❯

reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements: * ITIL Foundation Certification is highly desirable * Some experience in a service desk or IT customer support environment * An understanding of service desk procedures and ticketing systems * Enthusiastic and self-motivated with More ❯

SolarWinds Exposure to virtualisation platforms (VMware, Citrix, or Hyper-V) Experience with cloud infrastructure (Azure, AWS, or GCP) is a plus Certifications such as MCSE , RHCSA/RHCE , or ITIL desirable More ❯

located 1-2 hours from the customer site (or willing to relocate). What youll know: Youll be a proven practitioner in IT Service Management. Youre likely trained in ITIL, at least to Foundation status. Youll know that its not all about ITIL. Youll be able to show that you understand how IT services fit in a customers business and More ❯

engineers to improve automation and service reliability. Contributing ideas to enhance our tools, processes, and customer experience. What you'll bring: Experience of providing technical support (ideally within an ITIL framework). Working with virtualisation tools (e.g, VMware). Exposure to cloud platforms (on-prem or public). Basic Windows and/or Linux administration. Editing web content (HTML). More ❯

reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements: * ITIL Foundation Certification is highly desirable * Some experience in a service desk or IT customer support environment * An understanding of service desk procedures and ticketing systems * Enthusiastic and self-motivated with More ❯

is highly desirable. * Must be a British National and SC cleared or eligible. Desirable: * Experience working in regulated or high-security environments. * Knowledge of additional frameworks such as COBIT, ITIL, or GDPR. * Project management experience or qualifications (e.g., PRINCE2, Agile). Disclaimer: Adecco are operating as an Employment Agency. Adecco are an equal opportunities employer and we are on the More ❯

of architectures and technical models and policies to cover the applications, data and information infrastructure/computing layers whilst applying standard methodology across the portfolio. E.g. TOGAF, ArchiMate and ITIL principles. Owning the development of and alignment to Enterprise Architectures to drive convergence, coherence and re-use of ICT (Information and Communication Technology) components. Presenting and ratifying artefacts for the More ❯

of architectures and technical models and policies to cover the applications, data and information infrastructure/computing layers whilst applying standard methodology across the portfolio. E.g. TOGAF, ArchiMate and ITIL principles. * Owning the development of and alignment to Enterprise Architectures to drive convergence, coherence and re-use of ICT (Information and Communication Technology) components. * Presenting and ratifying artefacts for the More ❯

Maintain forward looking roadmaps for Microsoft Azure platform; including dependent systems & processes, that support business & department objectives. Directly support Project deliveries that impact Microsoft Azure platform. Ensure all standard ITIL operating procedures are adhered to and monitor/actively manage the resolution of incidents, problems and change requests for Team. Ensure ITIL procedures are adhered to and monitor/actively More ❯

and stakeholder engagement skills Preferred: experience in utilities, water, or energy sectors; familiarity with digital twins, edge computing, or AI automation Certifications like TOGAF, Azure Solutions Architect Expert, or ITIL would be advantageous If you are an experienced Digital Architecture Manager looking for a new challenge, apply today. JBRP1_UKTJ More ❯

and audits. If you enjoy working in a fast-paced environment, take pride in delivering excellent customer service, and are eager to grow your technical capabilities within a developing ITIL framework, wed love to hear from you. Key Responsibilities Log, analyse and triage incoming customer calls and helpdesk tickets Investigate and provide first-line support for technical issues and service … IT support or service desk role, ideally customer-facing Strong diagnostic and troubleshooting abilities for basic hardware and software issues Proficient in general office administration tasks Working knowledge of ITIL principles and service desk procedures Experience with helpdesk or ticketing systems Familiarity with common desktop, laptop, and peripheral hardware Clear and effective communication skills, both written and verbal Desirable Experience … ITIL Foundation certification or relevant formal training Experience liaising with hardware vendors and third-party maintenance providers Understanding of IT asset management tools and service management platforms Basic knowledge of the administration of Microsoft, VMWare and HP operating systems, applications and technologies Exposure to logistics processes within an IT environment Our non-negotiables: You must be eligible to work and More ❯

working in SharePoint environments. Strong knowledge of SharePoint Online/2013/2016, with skills in tools like Nintex, K2, Sharegate. Experienced in managing stakeholders and leading technical delivery. ITIL Foundation (required), Microsoft MS900 and AZ900 (mandatory). Excellent communication, leadership, and problem-solving skills. The Job Translating business requirements into effective SharePoint solutions Leading workshops, demos, and solution planning More ❯

Strong analytical mindset and excellent stakeholder communication skills Hands-on reporting experience using Excel or Power BI Comfortable in a fast-paced, multi-vendor, multi-system environment Experience with ITIL, Lean, or Six Sigma is a plus (not essential) Why join? You'll be joining a mission-led organisation that values innovation and operational excellence, with global reach and a More ❯

users. A logical and methodical approach to diagnosing problems. Basic knowledge of querying databases (eg SQL Server, MySQL, PostgreSQL). Understanding of software development environments and processes. Familiarity with ITIL-aligned incident, request, and change management practices. Nice to Have Experience with Microsoft Dynamics applications. Exposure to cloud platforms (AWS or Azure). Familiarity with software testing and QA practices. More ❯

support and maintenance of Audio visual installations, teaching space equipment, event production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated More ❯