post holder must have a proven track record of working with Industry Standard service management tools, updating service methods to improve overall efficiency. Qualifications ITIL v4 qualified ITIL V4 Practitioner: Service Level Management - Desirable What you need to do now If you're interested in this role, click 'apply now More ❯
Oversee service review meetings with key clients, identifying opportunities for improvement and growth. Operational Responsibilities Drive help desk processes, ensuring adherence to ISO/ITIL-based best practices. To ensure security best practices are worked to including GDPR, and clients own policies and procedures. Work closely with technical and project … organised, with strong time management and prioritisation abilities. Desirable but not essential: Previous experience working within a Managed Services Provider (MSP) environment. Familiarity with ITIL principles and practices. Basic knowledge of IT infrastructure, cloud services, or managed IT solutions. Experience working on a ticketing customer service platform Exposure to compliance More ❯
Employment Type: Permanent
Salary: £40000 - £50000/annum Hybrid, Bonus, Health Care Plan
Oversee service review meetings with key clients, identifying opportunities for improvement and growth. Operational Responsibilities Drive help desk processes, ensuring adherence to ISO/ITIL-based best practices. To ensure security best practices are worked to including GDPR, and clients own policies and procedures. Work closely with technical and project … organised, with strong time management and prioritisation abilities. Desirable but not essential: Previous experience working within a Managed Services Provider (MSP) environment. Familiarity with ITIL principles and practices. Basic knowledge of IT infrastructure, cloud services, or managed IT solutions. Experience working on a ticketing customer service platform Exposure to compliance More ❯
