8 of 8 ITIL Jobs in Somerset

Level 3 Digital Support Technician Apprenticeship. Your primary responsibilities will include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer ...

Active Directory, and Group Policy. Hands-on experience with Intune, Autopilot, and Conditional Access. Desirable Skills & Certifications Microsoft certifications (MCSA, MD-102). ITIL Foundation certification. Experience working in regulated or large-scale enterprise environments. ...

automation, performance, and resilience testing • Comfortable operating across engineering, DevOps, architecture, and leadership teams • Strong understanding of Agile delivery and enterprise governance • ISTQB Advanced, ITIL, or equivalent experience highly desirable Working Model Hybrid: 2–3 days per week onsite in London Senior, collaborative technology function with a strong focus ...

ability to build relationships with CxOs and contribute innovative ideas to client engagements and bids. Certified in ServiceNow (CSA required; implementation certifications preferred) and ITIL Foundation, with knowledge of SaaS/on-prem architecture. Ability to translate business needs into scalable, user-centric ServiceNow solutions. Excellent communication and collaboration skills ...

confidence to challenge assumptions and inspire new ways of working. A relevant qualification or equivalent experience, alongside strong knowledge of service management principles (ITIL desirable). The ability to travel to customer sites across the Southwest when required. Why Delt? Delt is owned by the public sector but operates with ...

when. Support post-release checks by confirming expected behaviour is observed. Review release notes, raising clarifications or risks with the Release Manager. Operational Processes & ITIL 4 Alignment Work within service management processes including Incident, Request, Change, Problem, Knowledge and Service Level Management. Contribute to process improvements and help embed better … operational discipline. Skills & Experience Experience working in a service support or operational role. Understanding of ITIL 4 foundations and live service processes. Strong organisational skills with excellent attention to detail. Competent with Excel, dashboards or ticketing systems (e.g., ServiceNow, Jira). Clear written and verbal communication, able to prepare simple ...

contact lists are current and available. Review performance of OOH teams and report to Service Management lead by way of service reviews. Operational Processes & ITIL 4 Alignment Execute service management processes aligned to ITIL 4: Incident, Problem, Change Request Fulfilment Service Level Management Availability & Capacity Knowledge Management Support continuous improvement … actions and contribute to enhancing ways of working. Skills Required: Strong ITIL-aligned service management expertise, including hands-on experience in Incident, Problem, Change, Request Fulfilment and Service Level Management. Proven operational oversight of live digital services, ensuring service stability, performance monitoring and accurate service data/CMDB maintenance. Effective ...