18 of 18 ITIL Jobs in Somerset

platforms such as Microsoft Azure or Amazon Web Services. Containerisation platforms such as Kubernetes or Docker. Security monitoring, SIEM and integration with SOC tooling. ITIL or service-management practices. Relevant technical, engineering or leadership certifications. Candidates are not expected to be specialists in every area. We are particularly interested ...

related programmes or support contracts* Flexibility to travel often at short notice.Desirable:* A programme management qualification or equivalent would be of benefit, Knowledge of ITIL, PRINCE2, Agile, or similar delivery frameworks.* The ability to understand and manage service delivery within a challenging technical environment.* Technical or engineering background, with ...

security practices Technical problem solving and resolution of application-related issues Collaboration with engineering, SOC, and service management teams Experience working within security and ITIL-aligned environments Delivery within secure/enterprise/defence environments Desirable Experience with SIEM/EDR/vulnerability management tools (e.g. Splunk, Trellix, Tenable ...

security practices* Technical problem solving and resolution of application-related issues* Collaboration with engineering, SOC, and service management teams* Experience working within security and ITIL-aligned environments* Delivery within secure/enterprise/defence environments## ## Desirable:* Experience with SIEM/EDR/vulnerability management tools (e.g. Splunk, Trellix, Tenable ...

such as CyberArk (PAM), PKI services, or cross-domain/secure transfer solutions Use of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms) ITIL-aligned service management practices (incident, problem, change) Automation of operational activities (scripts, scheduled jobs, runbooks) Experience working in high-availability or 24/7 service ...

such as CyberArk (PAM), PKI services, or cross-domain/secure transfer solutions* Use of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms)* ITIL-aligned service management practices (incident, problem, change)* Automation of operational activities (scripts, scheduled jobs, runbooks)* Experience working in high-availability or 24/7 service ...

proactive attitude to improving processes Passion for IT and problem solving DESIRABLE Previous experience working within a managed service provider environment Microsoft 365 Fundamentals ITIL knowledge or certification CompTIA IT Fundamentals+ (ITF+) Customer service training BENEFITS Opportunities for advancement and training plans Professional development and exposure to Microsoft technologies ...

assets, logistics, and resource supply Demonstrable experience supporting digital workplace or EUC environments Experience working in site-based or hub-based IT service operations ITIL 4 Foundation certification CompTIA A+ certification M365 Modern Desktop knowledge or certification Experience supporting AV solutions and specialist site-based infrastructure Experience contributing to budget ...

Network security technologies (firewalls, IDS/IPS, VPN, segmentation)* Familiarity with virtualisation and cloud networking concepts* Network monitoring, diagnostic, and analytics tools* Understanding of ITIL and service management frameworks* Delivery within secure/enterprise/defence environmentsDesirable:* VMware NSX-T deep expertise and certification (or equivalent experience)* VCF networking integration ...

working with low-level system configurations and supporting change processes. Nice-to-Have Skills Experience with SQL or front-end system support. Familiarity with ITIL principles and change management. Prior experience working in environments where systems undergo continuous improvements and updates. Salary range £38,000 to £42,000 per year. ...

Produce service reports and support meetings, projects, and operational planning. Provide administrative cover and coordination support during periods of leadership absence. Required Skills & Qualifications: ITIL Foundation, FITS Practitioner certification or relevant industry experience. At least two years' experience in an IT service environment. Experience of administration, customer service, or helpdesk ...

application security practices* Technical problem solving and resolution of application-related issues* Collaboration with engineering, service management, and business teams* Experience working within ITIL-aligned service environments* Delivery within enterprise/secure/defence environments## ## Desirable:* Jira Service Management (or similar ITSM platforms)* ITIL process design and optimisation ...

gapped systems. Infrastructure lifecycle management including deployment, configuration, monitoring, patching, upgrading, backup and sustainment. Incident, problem, change and configuration management within an ITIL‐aligned service environment. Cyber security controls, system hardening, vulnerability remediation and secure‐by‐design principles. Troubleshooting and root‐cause analysis across integrated infrastructure and platform services. Technical … tooling. Cloud platforms such as Microsoft Azure or Amazon Web Services. Containerisation platforms such as Kubernetes or Docker. Relevant Microsoft, Red Hat, VMware, ITIL, cyber security or cloud certifications. Candidates are not expected to be specialists in every area. We are particularly interested in broadly capable operational platform engineers ...

applications, including Excel, PowerPoint, Teams and SharePoint Prioritise in a fast-paced environment Desirable Experience within a PMO or IT delivery function Knowledge of ITIL practices and service management processes Experience using project management tools such as Jira, Azure DevOps, Monday. com, Smartsheet, Microsoft Project or COEDM3 Professional certifications such … PRINCE2 Foundation/Practitioner Agile Foundation or Scrum certification PMQ, PMP, or equivalent ITIL Foundation Key Competencies Project Coordination Stakeholder Management Governance & Compliance Planning & Organisation Communication & Influencing Risk & Issue Management Continuous Improvement Collaboration & Teamwork Problem Solving Attention to Detail Work pattern: Hybrid Benefits we offer: 25 days annual leave ...

partners remain compliant with IT service management processes and governance. Support major incident management and post-incident reviews to drive accountability and learning. Qualifications ITIL Managing Professional (or equivalent advanced ITIL qualification) Demonstrated ability to manage senior stakeholder relationships and communications Proven experience in defining and reporting on SLAs ...

strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvementall while ensuring best-in-class service aligned to ITIL standards and SLAs. What Youll Do Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues … Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices. Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs Drive a culture of accountability, collaboration, and customer-focused support Work closely with the Global Service Desk Manager ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...