3 of 3 ITIL Jobs in Waterlooville

support environments Good working knowledge of Microsoft 365 administration and troubleshooting Strong customer service and communication skills Experience using IT ticketing systems Exposure to ITIL or structured IT service management frameworks - desirable Calm and structured when handling incidents or customer queries Strong at prioritisation and managing multiple tickets effectively Customer ...

process-driven mindset and comfort working within set service levels A genuine desire to help customers feel informed, reassured and supported Desirable Exposure to ITIL or similar service management frameworks Experience working in ISO-aligned environments Personal Attributes Dependable, steady and structured Clear communicator Calm under pressure Team player committed ...

SLAs, service reporting, and improvement initiatives * Confident communicator with the ability to manage escalations professionally and empathetically * Structured, organised, and comfortable taking accountability Desirable: * ITIL certification (or equivalent practical experience) * Experience supporting ISO audits * Background within an MSP environment * Experience working alongside Customer Success or relationship management teams Why Apply ...