Winchester, Hampshire, United Kingdom Hybrid / WFH Options
Deloitte LLP
communication skills. Ability to quickly learn new technologies. Experience with SAP HANA development. Knowledge of Release Management and CI/CD processes. Understanding of ITIL principles and experience with ServiceNow. Experience working with offshore colleagues and third-party teams. Connect to your business - Enabling Functions Our teams support the wider More ❯
The person Experience of setting up and running offsite events including AV. Experienced in IT service management or a related field. Practical knowledge of ITIL or other service management frameworks. Proven experience in managing SLAs and working with business units. IT Service Management - Knowledge of IT service management principles and … frameworks. ITIL - Knowledge of ITIL practices and methodologies. Service Management - Proficiency in developing and maintaining service level agreements (SLAs) to ensure consistent and high-quality service delivery across all customer interactions. Incident Management - Proficiency in managing and resolving IT service disruptions, detecting, logging and prioritising incidents. Problem Management - Proficiency in More ❯
resolution. Monitor installation progress and report updates to stakeholders. Continuously review and improve processes, aiming to automate where possible. Ensure all work aligns with ITIL best practices and agreed service levels. What We’re Looking For: Strong experience in network, telephony, and communications infrastructure. Proven ability to manage third-party … engineers and service providers. Solid understanding of IT infrastructure, cabling standards, and operating procedures. Excellent communication, coordination, and problem-solving skills. Knowledge of ITIL framework and a drive for continuous service improvement. Performance Goals: Meet project deadlines for new, refurbished, or relocated depots. Ensure all service requests and incidents are More ❯
