3 of 3 ITIL Jobs in Worcester

/3DEXPERIENCE platform in Oxford with hybrid working. You will lead internal teams and external partners, ensure platform resilience, incident and change control per ITIL/ITSM, and drive continuous improvement across governance, security and performance. #J-18808-Ljbffr ...

Windows desktops, laptops, printers, and peripherals Hardware troubleshooting, replacements, and installations Onsite coordination with NOC and vendors Incident and request handling using ServiceNow Follow ITIL and change management processes Additional Responsibilities (Server/Infrastructure Support): Windows Server operational support Veeam Backup monitoring and basic restore support HP Storage (SAN) - operational … backup tape rotation Coordinate with OEM vendors and follow the escalation matrix Mandatory Skills (Screening Checklist): Windows Server basics Hyper-V exposure ServiceNow/ITIL awareness Willingness for full onsite, hands-on support Good to Have: HP Storage/SAN exposure SQL Server basics Data center or on-site support ...

operational performance, availability and reliability of a large-scale PLM/3DEXPERIENCE platform. Lead internal teams, delivery partners and suppliers to deliver high-quality, ITIL-aligned service management, including incident, problem, change and service performance management. Own platform resilience, monitoring, backup and recovery, ensuring operational risks and service issues … engineering environment. Strong background in IT Operations and Service Management with demonstrable experience leading technical teams, suppliers and service partners. Strong working knowledge of ITIL and/or COBIT with experience establishing and operating structured ITSM and governance frameworks. Proven experience managing SaaS platforms, vendors, SLAs, KPIs and service performance ...