2 of 2 ITIL Jobs in Worthing

Exceptional communication skills to effectively interact with stakeholders at all organizational levels. Creative problem-solving skills and a passion for driving innovation and continuous improvement. Relevant certifications (e.g., Prince2, ITIL) are a plus. Willingness to commute to Chester Service Centre when required. What's in it for you? We believe our people are our most valuable asset. We strive to More ❯

IT services company who are searching for an IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality … standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer, Wi-Fi and Interactive Audio-Visual equipment Provide 1st line support and triage tickets to 2nd & 3rd line support teams Liaise with 3rd party suppliers as required Complete online and email ticket requests with a high level of … good time management skills and the ability to prioritise tasks Proactive approach to work, with a positive and flexible attitude Nice to have experience Experience of working in an ITIL environment and contributing to the continual service improvement culture nice to have Experience of using an ITSM tool nice to have More ❯