environment. Understanding of company operations, with knowledge of core business and rail industry systems being advantageous. Technical qualifications and skills Degree in an IT discipline (or equivalent experience), with ITIL certification preferred. Hands-on experience with: Microsoft technologies (including Active Directory) Core understanding of networking and firewalls AWS, Azure and Oracle cloud platforms IAC, Terraform and GitHub Skilled in server More ❯
MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a … Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across … rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for continuous improvement and More ❯
acumen; comfortable building and interpreting executive-level dashboards Executive presence and ability to influence at C-level Desirable Experience with Amazon Bedrock or similar generative AI platforms Familiarity with ITIL/ITSM frameworks and workflow automation tools (e.g. Jira, Confluence) Knowledge of regulatory frameworks such as DORA and PCI Exposure to RPA, low-code/no-code tools, and AI … assisted service workflows Recognised Service Management certification (e.g. ITIL) What You Will Bring A mindset for innovation and operational scalability Passion for metrics, insight, and customer experience Ability to translate technology into real-world value A collaborative approach to global leadership Energy to drive meaningful, measurable change Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment More ❯
driven decision making Desirable: Exposure to SQL, XML or scripting languages (e.g. PowerShell, Python) Familiarity with Agile delivery, software development life cycle, or Jira/DevOps tools Understanding of ITIL or experience working in IT support functions What's in it for me? A genuinely varied and visible role within a respected and supportive team Opportunity to move deeper into More ❯
and stakeholder engagement skills Preferred: experience in utilities, water, or energy sectors; familiarity with digital twins, edge computing, or AI automation Certifications like TOGAF, Azure Solutions Architect Expert, or ITIL would be advantageous If you are an experienced Digital Architecture Manager looking for a new challenge, apply today. JBRP1_UKTJ More ❯
and know what an IDS should and shouldn't be doing You can explain why “it’s probably fine” is a terrible risk assessment Relevant certs? CompTIA Security+, Microsoft, ITIL, whatever makes sense - good to have, not everything The Not-So-Fine Print: You’ll need to travel now and again (we pay for it) Occasionally you’ll need to More ❯
