Service Desk Manager
York, England, United Kingdom
Askham Bryan College
ll do: Lead and motivate a team of IT technicians to resolve incidents and requests efficiently. Manage service desk systems and ensure excellent user experience. Drive process improvements using ITIL principles. Monitor performance, evaluate feedback, and build great relationships across the College. Keep tech support agile, responsive, and future-ready. 🔍 What we’re looking for: Strong track record in service … desk management. Clear communicator with excellent people and planning skills. Experience in IT frameworks like ITIL or ISO. Able to stay calm under pressure and solve problems creatively. Full UK driving licence and willingness to travel between campuses. 🌱 You’ll be joining a passionate team and a forward-thinking college that values service, inclusion, and innovation. We’re big on More ❯
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