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8 of 8 ITSM Analyst Jobs in the City of London
City of London, London, United Kingdom
Hybrid / WFH Options La Fosse
ITSM & Reporting Analyst Location: London or Warsaw (Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You … Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the ITSM platform (e.g., ServiceNow) Validate and reconcile data for regulatory and audit reporting (PCI DSS, DORA, ACPR, GDPR) Assist in control evidence and audit response materials related to ITSM … owners with ad-hoc reporting, metrics tracking, and trend analysis Contribute to post-incident reviews, change reviews, and CSI initiatives What you’ll bring 2–4 years’ experience in ITSM reporting, operations, or service analytics Bachelor’s degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM platforms More ❯
london (city of london), south east england, united kingdom
Hybrid / WFH Options La Fosse
ITSM & Reporting Analyst Location: London or Warsaw (Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You … Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the ITSM platform (e.g., ServiceNow) Validate and reconcile data for regulatory and audit reporting (PCI DSS, DORA, ACPR, GDPR) Assist in control evidence and audit response materials related to ITSM … owners with ad-hoc reporting, metrics tracking, and trend analysis Contribute to post-incident reviews, change reviews, and CSI initiatives What you’ll bring 2–4 years’ experience in ITSM reporting, operations, or service analytics Bachelor’s degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM platforms More ❯
City of London, London, United Kingdom
Hybrid / WFH Options Franklin Bates
Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient More ❯
london (city of london), south east england, united kingdom
Hybrid / WFH Options Franklin Bates
Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient More ❯
City of London, London, United Kingdom DGH Recruitment
IT Service Management Analyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT Service Management Analyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss Voice of the … role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self- Service Portal available to end users. Strong understanding of IT Service Management ( ITSM) and the ITIL best practice framework. Experience in dealing with third party suppliers Experience with ServiceNow administration and development IT Service Management Analyst - 12 Month FTC More ❯
london (city of london), south east england, united kingdom DGH Recruitment
IT Service Management Analyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT Service Management Analyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss Voice of the … role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self- Service Portal available to end users. Strong understanding of IT Service Management ( ITSM) and the ITIL best practice framework. Experience in dealing with third party suppliers Experience with ServiceNow administration and development IT Service Management Analyst - 12 Month FTC More ❯
City of London, London, United Kingdom Smart Sourcer
Finance Applications Support Analyst – Elite 3E (billing) or Aderant Expert, SQL, ITSM - Global This is an excellent opportunity to join a renowned global company and a leading brand in the legal sector's 'magic circle.' Following a recent merger, the organization is undergoing significant transformation, including unifying its finance applications and data. The Finance Systems Support Team … is responsible for supporting core time & billing systems (Elite 3E), as well as ERP, expenses, and tax applications. They are seeking an experienced Senior Support Analyst with strong Elite 3E billing knowledge to join their global team. You’ll need the following skills and experience: Significant application support experience with Elite 3E … or Aderant Expert Deep technical expertise in practice management (PMS) billing systems Advanced SQL proficiency Excellent customer service abilities, demonstrated by resolving complex user issues Experience working within structured ITSM frameworks Thorough change management and control background Experience in large, complex global enterprise settings Willingness to work onsite in the City three days per week Salary: £57k-£72k plus More ❯
london (city of london), south east england, united kingdom Smart Sourcer
Finance Applications Support Analyst – Elite 3E (billing) or Aderant Expert, SQL, ITSM - Global This is an excellent opportunity to join a renowned global company and a leading brand in the legal sector's 'magic circle.' Following a recent merger, the organization is undergoing significant transformation, including unifying its finance applications and data. The Finance Systems Support Team … is responsible for supporting core time & billing systems (Elite 3E), as well as ERP, expenses, and tax applications. They are seeking an experienced Senior Support Analyst with strong Elite 3E billing knowledge to join their global team. You’ll need the following skills and experience: Significant application support experience with Elite 3E … or Aderant Expert Deep technical expertise in practice management (PMS) billing systems Advanced SQL proficiency Excellent customer service abilities, demonstrated by resolving complex user issues Experience working within structured ITSM frameworks Thorough change management and control background Experience in large, complex global enterprise settings Willingness to work onsite in the City three days per week Salary: £57k-£72k plus More ❯
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