8 of 8 ITSM Jobs in Aberdeen

progress updates and communicate risks, issues and recommendations to management Escalate critical issues that may impact business operations Maintain accurate records within the IT Service Management system Ensure service requests and incidents are managed within agreed SLAs Follow all company policies, procedures and QHS&E requirements Contribute to quality, safety ...

complex production changes Monitoring and operational resilience Backup, restore and disaster recovery Patching and vulnerability remediation Vendor and specialist escalation Working within formal ITSM processes such as ServiceNow Mentoring and developing other technical engineers Automation You should be comfortable with modern infrastructure automation and have hands-on experience with several ...

Root-cause analysis and problem management Controlled production change Monitoring and observability Backup, restore and disaster recovery Patching and vulnerability remediation Working within formal ITSM processes such as ServiceNow Automation Hands-on experience with some of: PowerShell Terraform or equivalent Infrastructure as Code Azure CLI and/ ...

registrations/enterprise apps, B2B, Entra Connect/Cloud Sync and hybrid AD Experience automating joiner/mover/leaver processes with HR and ITSM systems (ideally ServiceNow) and implementing RBAC Working knowledge of SAML, OIDC, OAuth and SCIM, and PowerShell/Microsoft Graph scripting Clear technical documentation skills ...

registrations/enterprise apps, B2B, Entra Connect/Cloud Sync and hybrid AD Experience automating joiner/mover/leaver processes with HR and ITSM systems (ideally ServiceNow) and implementing RBAC Working knowledge of SAML, OIDC, OAuth and SCIM, and PowerShell/Microsoft Graph scripting Clear technical documentation skills ...

registrations/enterprise apps, B2B, Entra Connect/Cloud Sync and hybrid AD Experience automating joiner/mover/leaver processes with HR and ITSM systems (ideally ServiceNow) and implementing RBAC Working knowledge of SAML, OIDC, OAuth and SCIM, and PowerShell/Microsoft Graph scripting Clear technical documentation skills ...

smooth, well-communicated, and effectively supported.As part of the senior leadership team, you’ll align support operations with business goals, champion IT Service Management (ITSM) best practices, and guide a high-performing support team to deliver outstanding customer experiences.If you're passionate about leading with purpose, building strong teams … fostering a customer-first culture.* **Oversee Releases & Upgrades**: Coordinate application installations, upgrades, and release communications to ensure smooth deployments and minimal disruption.* **Embed ITSM Practices**: Drive consistency and effectiveness in support through structured incident, problem, and change management processes.* **Manage Hosted Services**: Act as the main liaison with our external ...

best practices for a high-quality support experience. With a focus on growth and continuous improvement, the successful candidate will lead efforts in IT service management and collaboration across functions. Enjoy competitive benefits including a remote-first culture, extensive leave, and strong personal development opportunities. #J-18808-Ljbffr ...