15 of 15 ITSM Jobs in Scotland

customers. Take ownership of tickets through to resolution, including communication with customers and other IT functions ensuring all updates are logged on our ITSM toolset. Prioritise and manage workload in line with SLAs and business impact. Troubleshoot end user IT related issues. Provide support with request fulfilment including ...

Lead Who are we looking for? Looking for a strong Incident/Problem/Defect Management Lead for Live Running Applications with ITIL/ITSM skills and certification who has proven track record of leading and Supporting Live Running Applications which are built in Curam platform. Technical Skills ...

Months Fixed term Job Spec: Looking for a strong Incident/Problem/Defect Management Lead for Live Running Applications with ITIL/ITSM skills and certification who has proven track record of leading and Supporting Live Running Applications which are built in Curam platform. Technical Skills: Own and manage ...

problems and resolve where possible in a timely manner according to SLA’s Log & prioritise all incidents, service requests, change requests in our ITSM tool - ServiceNOW Take ownership of customer problems and follow up the status of problems with the customer and communicate progress in a timely manner Perform IT ...

large multinational company, engaging with teams in multiple different locations and regions and some travel within Europe will be required. Key Accountabilities & Responsibilities: ITSM Queue management and adherence to defined SLAs for infrastructure incidents and problems - ensuring your tickets are resolved to the end users satisfaction. Work across several infrastructure ...

Essentials/Cyber Essentials Plus Experience managing infrastructure and service desk teams Strong technical knowledge (enterprise infrastructure, cloud platforms, IT support operations) Experience with ITSM frameworks (ITIL preferred), budgeting, and vendor management Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. ...

from the 1st Line Support Team. Alongside their advanced technical capability, the 2nd Line Support Engineer must deliver excellent customer service focused on quality ITSM system input, first-touch resolution, and meeting any SLA obligations. While providing technical support and excellent customer service to clients, the 2nd Line Support Engineer ...

hybrid) Excellent stakeholder management and communication skills Desirable Experience delivering projects in regulated environments Vendor and third-party management experience Familiarity with IT service management or operational change Additional Information This role is inside IR35 Hybrid working model, with on-site presence in Edinburgh Initial 10-month contract with potential ...

innovating the effectiveness of the current customer support processes. The role will require a strategic thinker with strong experience of working within an ITSM environment with software products.The role will oversee service delivery and applications support as well as helping to manage deployments and client site engagements. You will ...

Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader ...

Months Fixed term Job Spec: Looking for a strong Incident/Problem/Defect Management Lead for Live Running Applications with ITIL/ITSM skills and certification who has proven track record of leading and Supporting Live Running Applications whic click apply for full job details ...

first-line response for incidents, events, and alerts, resolving or escalating in line with SLAs Perform incident, problem, and change management using ITSM tools (ServiceNow, BMC Remedy, Opsview) Deliver end-to-end server patching, including change creation, deployment, and reboots Monitor backups and ensure data recovery and compliance standards … Work With Windows Server & Linux Azure & AWS VMware vSphere & Microsoft Hyper-V Automation & reporting tools (BigFix, Power BI) Veritas NetBackup Enterprise monitoring and ITSM platforms What you'll bring Experience or strong interest in IT infrastructure or cloud operations Strong troubleshooting and analytical skills Ability to work calmly under pressure ...

first-line response for incidents, events, and alerts, resolving or escalating in line with SLAs Perform incident, problem, and change management using ITSM tools (ServiceNow, BMC Remedy, Opsview) Deliver end-to-end server patching, including change creation, deployment, and reboots Monitor backups and ensure data recovery and compliance standards … Work With Windows Server & Linux Azure & AWS VMware vSphere & Microsoft Hyper-V Automation & reporting tools (BigFix, Power BI) Veritas NetBackup Enterprise monitoring and ITSM platforms What you'll bring Experience or strong interest in IT infrastructure or cloud operations Strong troubleshooting and analytical skills Ability to work calmly under pressure ...

certification. Experience working with Field Service Lightning (FSL). Background in integrating Salesforce with finance, billing, or expense platforms. Familiarity with IT Service Management (ITSM) processes and tools such as ServiceNow or Jira Service Management. ...

Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Glasgow. Our client, known for their innovative approach and commitment to excellence, is at a pivotal ...