24 of 24 ITSM Jobs in Scotland

service performance and customer satisfaction. • Create customer excitement. Stimulate customer demand by ensuring service roadmaps continue to evolve (work with operational teams to support you). • Develop an IT Service Management Plan (ITIL process delivery) to improve service consistency and reliability. Owning and delivering key processes including change, problem, and major incident management Skills/Experience: Experience of Project and More ❯

addition to implementing requests and changes, ensuring appropriate actions are taken so that none of them exceed their SLA or cause unforeseen business impact. Update the customer and the ITSM ticket throughout the lifecycle of it. Liaise with the Service Desk, other Getronics resolver groups, the customer and vendors where needed, to resolve tickets. Comply with relevant customer and Getronics … such as AutoPilot. Microsoft Certifications: MD-100: Windows 10 MD-101: Managing modern desktops Or MD-102: Endpoint Administrator Experienced in working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow. Willing to participate in On-Call schedule or shifts. Flexible when emergencies occur. Proficient in English. If you think you have 75% or even 90% of More ❯

about service quality and operational integrity, this is your opportunity to make a real impact in a collaborative, forward-thinking environment. On a typical day you will The IT Service Management and Business Operations Analyst will be responsible for delivering and assisting with a range of tasks: Support the delivery of Service Management practices, which include incident management, problem resolution More ❯

of the IT Service Desk Manager role include: Conducting a comprehensive gap analysis of the current service desk and providing recommendations for improvement Reviewing and optimising the company's ITSM tool and processes to enhance efficiency Developing and implementing effective staffing models and schedules to meet 24/7 service requirements Driving continuous improvement initiatives to enhance the overall quality More ❯

networking fundamentals is desirable. Responsibilities Provide support for IT incidents and service requests, including hardware, software, network issues, and to manage and document these requests using our Fresh Service ITSM tool. Communicate effectively with users to understand their needs and provide optimal solutions. Troubleshoot and resolve IT issues promptly, minimizing disruption to business operations. Deliver a highly available and well More ❯

anyway. You are naturally curious, ambitious, and brave. You want to do big things, and we have the roles to make that happen.An exciting opportunity has arisen within IT Service Management for a manager to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team as a people leader, leading and inspiring them to More ❯

annum DOE + benefits Location: UK Hybrid, with occasional travel to Glasgow/Gosforth hubs Contract type : Permanent - Full Time Our Team An exciting opportunity has arisen within IT Service Management for a manager to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team as a people leader, leading and inspiring them to More ❯

incidents in high-pressure environments, including out-of-hours support. Strong understanding of ITIL v3 or v4 frameworks and service management best practices. Experience working with monitoring, ticketing, and ITSM tools (e.g., ServiceNow, Jira, Opsgenie). Excellent communication, stakeholder management, and analytical skills. Ability to lead cross-functional teams during incidents and post-mortem activities. The successful candidate will also More ❯

junior IT staff - technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects - from scoping to delivery - using influence and cross-team collaboration. More ❯

to non-technical staff. Ability to collaborate well working with different teams to manage and resolve issues. Ability to create and maintain clear and accurate system records and documentation. ITSM/ITIL Service desk experience Desirable Skills and Experience Zendesk Vendor management, asset control, inventory trackingand lifecycle management of IT assets Experience working in a matrixed organization/environment Excellent More ❯

and early life support activities. Required Technical Skills - Basic understanding of Amazon Connect and cloud-based contact center platforms. - Familiarity with telephony systems and VoIP fundamentals. - Proficiency in using ITSM tools such as SysAid for incident logging. - Strong communication and customer service skills. - Ability to follow documented SOPs and escalation procedures. Qualifications - Diploma or Bachelor's degree in IT, Computer More ❯

remain informed of industry best practices, emerging technologies, and regulatory requirements. To support the operation and management of corporate systems including: Microsoft technologies. Directory and user access management. IT service management and central management platforms. Maintenance and financial systems. Productivity and collaboration suites. Design applications. Network administration portals. Group policy management. Skills & Knowledge: Degree in a relevant ICT discipline. Experience More ❯

and Git Familiarity with containerisation (Docker) and orchestration platforms Knowledge of scripting languages like PowerShell or Bash Experience with configuration management tools like Ansible Understanding of software development and ITSM practices Experience with monitoring and logging tools such as Azure Monitor Experience in hybrid cloud environments We encourage applications from candidates who may not meet all attributes but are willing More ❯

s a critical leadership role that will take ownership of application support, system upgrades, hosted service delivery and release management We are seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences. You should have the following skills and experiences – Experience in a senior support or service delivery leadership role within a software or IT … services environment. Proven experience managing application support teams and customer environments in a hosted or cloud-based setting. Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes. Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams. Experience working with third-party service providers. Strong analytical More ❯

s a critical leadership role that will take ownership of application support, system upgrades, hosted service delivery and release management We are seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences. You should have the following skills and experiences – Experience in a senior support or service delivery leadership role within a software or IT … services environment. Proven experience managing application support teams and customer environments in a hosted or cloud-based setting. Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes. Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams. Experience working with third-party service providers. Strong analytical More ❯

internal and external service providers. Who You Are Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field is desirable. Knowledge of ITIL Framework and ITSM is highly desirable Experience: A proficient level of experience in IT workplace services, IT support, or a related role. Technical Proficiency: Strong understanding of IT hardware and software standards. Understanding More ❯

to detail are paramount. Ability to work under their own initiative Excellent communication skills Ability to work under pressure within a fast-moving customer environment Experience of ServiceNow IT Service Management Platform Next StageConversation with recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV on to get the ball More ❯

Chief Infrastructure Architect - HMRC - SCS1 £81,000 up to circa £115,000 per annum, dependent upon experience Published on Full-time (Permanent) £81,000 up to circa £115,000 per annum, dependent upon experience Published on 26 June 2025 Deadline More ❯

Chief Infrastructure Architect - HMRC - SCS1 £81,000 up to circa £115,000 per annum, dependent upon experience Published on Full-time (Permanent) £81,000 up to circa £115,000 per annum, dependent upon experience Published on 26 June 2025 Deadline More ❯

Chief Infrastructure Architect - HMRC - SCS1 £81,000 up to circa £115,000 per annum, dependent upon experience Published on Full-time (Permanent) £81,000 up to circa £115,000 per annum, dependent upon experience Published on 26 June 2025 Deadline More ❯

Line IT Support, 1st Line, 1st Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader More ❯

with the Service Manager Help with the development and issuance of Service Desk Operational Reports Liaise with the designated Change lead as requested Logging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etc Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the More ❯

with the Service Manager Help with the development and issuance of Service Desk Operational Reports Liaise with the designated Change lead as requested Logging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etc Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the More ❯

Service Architect (Observability) 6-Month Initial Contract | Location: Glasgow | Inside IR35 Were hiring on behalf of a leading consultancy for an experienced Service Architect to join a high-impact Observability Programme within a major enterprise environment. This is a fantastic More ❯