1 to 25 of 51 ITSM Jobs in Scotland

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client IT service management … processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support ...

within complex multi-supplier IT environments.Strong understanding of SIAM principles, supplier governance, and the coordination of services across multiple suppliers and support teams.Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks.Experience analysing incident trends, recurring issues, and knowledge ...

experience Experience in a Shift Lead, Team Lead, Major Incident, Service Desk, Technical Operations or similar operational leadership role. Strong knowledge of IT service management principles, including Major Incident Management, Incident Management, Event Management and escalation processes. Experience leading and developing teams, allocating work, managing priorities and maintaining operational control ...

everyone. Your skills and experience Experience working in a Service Desk, Incident Management, Monitoring, Technical Support or IT Operations environment. Good understanding of IT service management principles, including incident management, event monitoring, escalation processes and service restoration. Ability to assess and prioritise operational issues, make sound decisions and remain effective ...

working within Agile, DevOps, or product-focused delivery teams. Experience using infrastructure monitoring and performance management platforms. Working knowledge of Jira, Confluence, and IT Service Management tooling. Experience managing platform certificates and secure communications across enterprise environments. Proven experience delivering platform upgrades, migrations, and transformation initiatives. Good understanding of hybrid ...

administration experience. Strong knowledge of Windows Server environments including Active Directory, Group Policy, DNS and DHCP. Network monitoring and troubleshooting experience. Experience using IT service management and ticketing tools. Sound understanding of IT security and cybersecurity principles. Experience with backup and disaster recovery solutions. Excellent problem-solving and analytical skills. ...

progress updates and communicate risks, issues and recommendations to management Escalate critical issues that may impact business operations Maintain accurate records within the IT Service Management system Ensure service requests and incidents are managed within agreed SLAs Follow all company policies, procedures and QHS&E requirements Contribute to quality, safety ...

within Agile, DevOps, or product-aligned delivery teams. Experience using infrastructure monitoring, performance management, and operational tooling. Working knowledge of Jira, Confluence, and IT Service Management platforms. Good understanding of hybrid environments incorporating on-premise and cloud-hosted services. Familiarity with NCSC security guidance, Secure by Design principles, Zero Trust ...

enterprise support setting Exposure to enterprise backup/DR solutions such as Cohesity Exposure to network platforms such as Cisco/Fortinet Experience with ITSM toolsets such as ServiceNow What You’ll Get The chance to help shape a growing technical team inside a fast-scaling business Direct exposure ...

stakeholder management skills, with the ability to communicate effectively across technical and business teams ** Experience managing escalations and ensuring successful outcomes ** Understanding of IT service management principles and operational processes ** Experience working with Agile methodologies and tools such as Jira, ServiceNow, Azure DevOps, or similar would be beneficial The Offer ...

line support for a portfolio of corporate business systems, investigating and resolving issues, coordinating maintenance activities, and delivering system enhancements. Adhere to IT Service Management processes for incident, problem, and change management. Build strong relationships with business stakeholders to understand operational and strategic requirements. Identify opportunities to create business value ...

implementation support.**Required Skills*** Strong experience as a Business Analyst in ServiceNow projects* Good understanding of ServiceNow modules such as:* ITSM* ITOM* HRSD* CMDB* Service Catalog* Incident, Change, Problem Management* Experience with Agile/Scrum methodologies* Strong stakeholder management and communication skills* Ability to create process maps and functional documentation ...

Architecture (ZTNA).• Familiarity with automation and monitoring tools including GitHub, Terraform, Azure DevOps, Python, Ansible, Cisco Observability platforms, and SolarWinds.• Knowledge of IT service management frameworks such as ITIL and experience with ServiceNow.• Experience leading or supporting global network teams in a flat organizational structure. Why join Weir ...

with application owners and suppliers when required. Service Management & Continuous Improvement Follow FO Digital incident, request, problem, change and major‐incident processes. Use Halo ITSM effectively for ticket management, prioritisation, knowledge and escalation. Identify recurring issues and contribute to root‐cause and problem‐management activities. Create and maintain knowledge articles … access, endpoint/device management and remote access. Working knowledge of TCP/IP, DNS, DHCP, Wi‐Fi and VPN troubleshooting. Experience using an ITSM platform and structured incident, request and change processes. Ability to work independently, prioritise effectively and escape appropriately. Excellent communication and customer-service skills, with ...

urgent tasks, configure and debug mid‐tier software, manage container‐based applications, and develop tools for SAS and third‐party software. Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content. Exceptional customer service ...

home 100% of the time.## **Your role*** You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage.* You will keep the lights green on all Security Toolkit Infrastructure within our remit ...

security frameworks, risk management, and ISO 27001 Previous experience acting as a technical SME, mentoring analysts, and supporting BAU security operations Familiarity with ITSM and delivery tools such as ServiceNow, Cherwell, Jira, or Azure DevOps Excellent stakeholder management skills and experience collaborating across global teams Relevant certifications such as CompTIA ...

Azure certifications such as AZ-104 or AZ-305; experience with Veritas NetBackup, Rubrik or similar platforms; Financial Services experience; and integration with monitoring, ITSM, CMDB and reporting tooling. We are proud to be a Disability Confident Committed employer. We want you to be the real you throughout our recruitment ...

needs, document requirements, and support ServiceNow initiatives through analysis and user stories. Strong stakeholder management, analytical and communication skills are essential, with familiarity in ITSM/ITOM/CSM modules and Jira/Confluence. #J-18808-Ljbffr ...

classified or regulated systems, including integration with identity, security monitoring, SIEM, and Windows services. Background with Agile or DevOps-oriented teams, infrastructure monitoring and ITSM tooling, hybrid on prem and cloud environments, and familiarity with NCSC guidance, Secure by Design, Zero Trust, and UK government security frameworks. Sounds like ...

constructively at all organisational levels. Experience using data, metrics and customer insight to improve service quality, colleague experience and operational effectiveness. Experience with modern ITSM platforms and service management tooling. Nice to have: ITIL certification Experience operating within a global or multi-regional organisation Experience of leading service teams through ...

registrations/enterprise apps, B2B, Entra Connect/Cloud Sync and hybrid AD Experience automating joiner/mover/leaver processes with HR and ITSM systems (ideally ServiceNow) and implementing RBAC Working knowledge of SAML, OIDC, OAuth and SCIM, and PowerShell/Microsoft Graph scripting Clear technical documentation skills ...

through investigation, resolution, fulfilment or escalation. Strong understanding of ITIL-based Incident, Request, Knowledge, Problem and Change Management. Experience using ServiceNow or an equivalent ITSM platform. Strong technical troubleshooting capability across areas such as Windows, Microsoft 365, Outlook, Teams, Active Directory, Entra ID, authentication, MFA, endpoints and business applications. Ability … equivalent service and information security standards. Experience mentoring colleagues or providing technical leadership within a Service Desk. Experience using ServiceNow ITSM, Knowledge, reporting and operational dashboards. Experience contributing to Problem Management, Continual Service Improvement, service transition or operational readiness. Relevant Microsoft technical certifications or equivalent practical experience. Key Personal Attributes ...

service delivery. The role requires experience in service delivery/support with focus on IT asset, configuration, and service level management, plus knowledge of ITSM practices and ITIL principles. #J-18808-Ljbffr ...

matching how the team works together. About the Client Our client delivers enterprise SaaS platforms for large organisations, implementing, configuring and extending leading IT service management and AIOps products for their customers. The business is growing quickly and is investing in its own talent, bringing successive graduate cohorts through ...