9 of 9 ITSM Jobs in Scotland

timely and effective resolution. Deliver exceptional customer service, always maintaining professionalism and clear communication. Log, prioritise, and manage incidents and service requests through our ITSM platform, ensuring users are kept informed. Contribute to the creation and maintenance of IT policies, procedures, and technical documentation. About You Solid problem-solving skills ...

stakeholder management skills, with the ability to communicate effectively across technical and business teams ** Experience managing escalations and ensuring successful outcomes ** Understanding of IT service management principles and operational processes ** Experience working with Agile methodologies and tools such as Jira, ServiceNow, Azure DevOps, or similar would be beneficial The Offer ...

service assessment environments. Strong stakeholder management skills with senior business and technical leaders. Experience balancing operational delivery with transformation programmes. Excellent knowledge of modern ITSM and ITIL practices. Desirable Experience Government, Defence, National Security or other highly regulated environments. Experience supporting digital transformation programmes using GDS-aligned approaches. SIAM ...

experience within ServiceNow environments. Demonstrable ServiceNow project experience. Strong understanding of ServiceNow capabilities and processes. Experience working with technical stakeholders and delivery teams. Desirable ITSM experience. ServiceNow implementation, migration, enhancement, or consolidation experience. Experience working within large enterprise environments. Please note: This is a specialist ServiceNow BA role rather than ...

modern, multi-cloud environment Own and develop enterprise-wide AI strategy, including governance, compliance and responsible AI practices Lead global IT operations, including ITSM, service desk, resilience, disaster recovery and monitoring Embed DevOps best practice across engineering teams, championing automation, CI/CD and cloud-native delivery Oversee architecture ...

support the delivery of IT services across the organisation. This role offers hands-on experience in end-user support, Microsoft 365, and IT service management within a structured, security-focused environment. Responsibilities: Provide first-line support to end users, resolving day-to-day technical issues Deliver support across Microsoft … tools and services Work within an ITIL-aligned ITSM system to manage incidents and service requests Support user lifecycle processes (onboarding, movers, leavers) Maintain and manage IT assets, including device builds and tracking Ensure accurate documentation and ticket updates within ITSM tools What we’re looking for: SC (Security Check ...

years’ experience in ServiceNow Architecture Certifications • ServiceNow CSA (Certified System Administrator) • ServiceNow CAD (Certified Application Developer) • ITIL Foundation • Experience in JavaScript, AngularJS, HTML, and ITSM best practices. Responsibilities: • Proven experience as a ServiceNow Architect • Expertise in ServiceNow scripting (Business Rules, Client Scripting, Flow Designer) • Deep knowledge of ServiceNow modules (ITOM … TPRM) • Strong customer service and excellent verbal/written communication • Hands-on experience in ServiceNow development & integrations • ServiceNow certifications such as CAD, CSA, CIS(ITSM/Discovery/Event Management/IRM/TPRM) • Experience in Agile/Scrum methodology, handling end-to-end project lifecycle • Knowledge of integrations with ...

budget accruals as directed by department leads. System-Based Administration: Monitor software licence usage across systems. Maintain accurate records within the IT Service Management (ITSM) system, ensuring all hardware, software, and systems are logged. Create and manage user accounts, including password resets, across applications. Assign appropriate user permissions within applications. ...

improvement of IT services across the National Records of Scotland (NRS), ensuring services are secure, reliable, resilient, and user focused. Providing leadership across IT Service Management, Database, Applications and Infrastructure services, you will drive operational excellence, service performance and continuous improvement across the organisation. As a leader, you will provide … Infrastructure. Ensure IT services meet agreed service levels, operational standards, user needs and organisational priorities. Set the strategy and operating model for IT Service Management, ensuring clear ownership of incidents, problems, changes, releases, requests, assets, configuration and service transition processes. Lead, shape and develop multidisciplinary teams, building capability, accountability ...