9 of 9 ITSM Jobs in Scotland

/2nd line Service Desk experience (chat-first support + incident handling). Strong customer service skills: calm, professional, clear and empathetic communicator. Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs. Confident supporting Windows 11 end users (everyday troubleshooting and fixes). Working knowledge ...

Essentials/Cyber Essentials Plus Experience managing infrastructure and service desk teams Strong technical knowledge (enterprise infrastructure, cloud platforms, IT support operations) Experience with ITSM frameworks (ITIL preferred), budgeting, and vendor management Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. ...

KPIs, and improving operational hygiene across monitoring, change, backups and controls. Experience with ConnectWise is a plus, but strong hands‐on experience with modern ITSM tooling (ServiceNow, Jira SM, Zendesk, etc.) is equally valuable. Working Pattern & On‐Call This is a 24/7 service environment with an expectation ...

Tableau, Power BI). Exposure to Snowflake Cortex or GenAI/LLM tools in production. Agile delivery experience (sprints, backlog refinement) and knowledge of ITSM processes. Experience supporting AI-enabled or analytics-driven platforms at scale in regulated enterprises. What's Next: If you are ready to take the next ...

multiple systems running smoothly and securely If you also have experience with PowerShell or Bash, or know your way around Azure SQL or some ITSM/service desk platforms, that's a bonus Why This Role? This is a great opportunity to be part of a tech-forward, growing organisation ...

guidance . Our client is growing internationally and expanding its presence across all energy sectors. Develop and maintain automation using PowerShell Create and enhance ITSM tool automations and API integrations Design and implement workflows and process automation Perform basic Windows and Linux administration Develop and deploy O365, Intune, and Azure ...

Join Our Team as a Technical Programme Manager - People Services! Are you ready to embark on an exciting journey in the world of IT Service Management? Our client, a leading organization in the Financial Services and Insurance sector, is seeking a motivated and detail-oriented IT Service Transition Analyst … dashboards and progress reports. Ensure data quality in ServiceNow through updates and coordination with technical teams. Process and Continuous Improvement: Support adherence to IT Service Management processes, identifying improvement opportunities. Assist with creating and maintaining process guides and templates. Stakeholder Engagement: Build effective relationships with Project Managers, Technical Leads, Service ...

Venesky-Brown’s client, a public sector organisation in Livingston, is currently looking to recruit 2 x IT Engineers for 3 month contracts with the possibility of extension on rates of £200/day (Outside ...