3 of 3 ITSM Jobs in Aberdeenshire

remain informed of industry best practices, emerging technologies, and regulatory requirements. To support the operation and management of corporate systems including: Microsoft technologies. Directory and user access management. IT service management and central management platforms. Maintenance and financial systems. Productivity and collaboration suites. Design applications. Network administration portals. Group policy management. Skills & Knowledge: Degree in a relevant ICT discipline. Experience More ❯

s a critical leadership role that will take ownership of application support, system upgrades, hosted service delivery and release management We are seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences. You should have the following skills and experiences – Experience in a senior support or service delivery leadership role within a software or IT … services environment. Proven experience managing application support teams and customer environments in a hosted or cloud-based setting. Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes. Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams. Experience working with third-party service providers. Strong analytical More ❯

with the Service Manager Help with the development and issuance of Service Desk Operational Reports Liaise with the designated Change lead as requested Logging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etc Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the More ❯