9 of 9 ITSM Jobs in Basingstoke

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support … development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working ...

Strong background in IT Service Delivery/IT Operations within complex environments Solid working knowledge of ITIL (v3 or v4 – certification preferred) Experience using ITSM tools such as ServiceNow, Jira Service Management, or CA Service Desk Confident stakeholder manager with excellent communication and conflict-resolution skills Proven ability to juggle ...

with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Your experience Strong experience managing Capacity Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). Experience with VMware infrastructure capacity Management. Excellent communication, stakeholder management, and conflict resolution skills. Strong analytical ...

compute & storage) technologies, including VMware and Horizon VDI. Respond to escalations from 2nd Line, perform daily system checks, and manage incidents through the IT Service Management Toolset. Conduct readiness assessments for new releases, ensuring smooth deployment. Maintain comprehensive documentation such as Work Instructions and Patching Schedules. Manage lifecycle of supported ...

Storage Solutions (e.g. Dell Avamar & Data Domain) Public Key Technologies (e.g. Microsoft, Thales) Cloud Infrastructure Storage VMware cloud technologies Your transferable skills and experience: ITSM Tooling & Processes Server Administration (e.g. Microsoft Windows Server) Event Management Tooling Use of, not Administration VMware vCenter - Use of, not Administration Please note: Its still ...

What you’ll be doing Acting as an escalation point for 2nd and 3rd Line support Managing incidents through triage, resolution, and escalation via ITSM processes Carrying out planned activities through formal Change Management Monitoring platforms using event management tooling Extensive hands-on work with VMware technologies Supporting readiness assessments ...

What you’ll be doing Acting as an escalation point for 2nd and 3rd Line support Managing incidents through triage, resolution, and escalation via ITSM processes Carrying out planned activities through formal Change Management Monitoring platforms using event management tooling Extensive hands-on work with VMware technologies Supporting readiness assessments ...

such as Dell Avamar & Data Domain Knowledge of Public Key Technologies (Microsoft, Thales) Familiarity with Cloud Infrastructure Storage and VMware cloud technologies Understanding of ITSM processes and server administration (e.g., Windows Server) Proficiency with Event Management tools (e.g., SCOM) and VMware vCenter (use, not administer) Ability to work shifts (Apply ...

audit-related activities as required. Your experience Strong experience in IT service delivery, IT operations, or client-facing IT roles. Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent communication, stakeholder management ...