What you'll be doing Supporting end users via phone, email and in-person with IT issues across hardware, software and networks Logging, documenting and managing incidents using an ITSM system Assisting with onboarding/offboarding, device setup, account creation and support Shadowing experienced IT team members and gradually taking ownership of 1st line support tickets Helping maintain technical documentation More ❯
high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the ITServiceManagement Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with internal teams, customers More ❯
tools, and responding to incidents via the Incident Process, including incident triage and escalation to the ServiceManagement Team. Key tasks include: Responding to escalations from 2nd Line using ITSM tooling Managing PKI certificates for networking devices (physical and virtual) Distributing software, firmware, and security updates for network devices Collaborating with and supporting design and engineering teams Maintaining and supporting … Skills and Experience: Firewall Management (e.g., Cisco Firepower Management Center) Network Devices (e.g., Cisco IOS, NXOS, FXOS, Juniper JUNOS) Network Authentication (e.g., Cisco ISE) Event Management Tools (e.g., SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g., vCenter - use of, not administration) If you're interested in this 3rd Line Cloud Network Engineer role, please send your updated CV to , and I More ❯
