4 of 4 ITSM Jobs in Basingstoke

Change, Incident, and Release Management. Experience managing and maintaining CMDBs/CMS platforms . Knowledge of service management tooling, ideally including Remedy or similar ITSM solutions. Experience producing service reports, KPIs, and management metrics. Strong governance, stakeholder management, and communication skills. Experience chairing governance boards and managing actions through ...

monitoring tools, including SCOM or SolarWinds. - Hands-on experience supporting VMware vCenter environments. - Experience working with cloud infrastructure environments. - Strong understanding of IT Service Management processes and SLA-driven support. - Experience managing incidents and service catalogue requests. - Ability to investigate system alerts, identify root causes and escalate technical issues appropriately. ...

Architecture and Service Management experience within complex technology environments. Strong knowledge of ITIL and ISO 20000 Service Management frameworks. Detailed understanding of ITIL processes, ITSM tooling and Enterprise Management tooling. Strong knowledge of Service Management concepts, techniques and service life cycle principles. Experience producing HLDs and detailed Service Design documentation. ...

management skills with excellent communication skills. A comprehensive understanding of enterprise IT infrastructure (datacentres, cloud services, network architecture, and email systems.) Expertise in IT service management principles. Strong understanding of information security principles and compliance requirements (ISO27001, Cyber Essentials). Experience with vendor and supplier relationship management. Benefits: 25 days ...