21 of 21 ITSM Jobs in Hampshire

across the organisation. Respond to and resolve hardware, software and user account issues. Log, update and manage incidents and service requests through the IT Service Management system. Troubleshoot desktop, laptop and peripheral issues. Support Microsoft 365 applications and services. Carry out Active Directory user administration tasks. Escalate complex issues ...

Working knowledge of Teams, SharePoint, OneDrive and Exchange Online administration, and Entra ID fundamentals Strong Windows 11, macOS and iOS/iPadOS troubleshooting; disciplined ITSM practice and clear documentation A continuous improvement mindset fixes the cause, not just the ticket and sound judgement using AI tools ITIL 4 Foundation ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

Change, Incident, and Release Management. Experience managing and maintaining CMDBs/CMS platforms . Knowledge of service management tooling, ideally including Remedy or similar ITSM solutions. Experience producing service reports, KPIs, and management metrics. Strong governance, stakeholder management, and communication skills. Experience chairing governance boards and managing actions through ...

secure web gateways, email security or privileged access technologies. Security audits, NIS compliance, assurance reviews or accreditation programmes. ITIL or working within an IT service management framework. Relevant certifications such as CompTIA Security+, CISSP, SSCP, CCNA Security or Microsoft and Palo Alto Networks security certifications. Working in a regulated, safety ...

event management, ensuring timely restoration, clear communication and effective root-cause resolution. Maintain operational controls, standards, runbooks and support models aligned with IT service management and engineering practices. Ensure cloud environments comply with security, risk, audit, data protection and regulatory requirements. Own and maintain vulnerability management processes to protect ...

support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user ...

Technical Architect, Solution Architect, or Lead Architect within ServiceNow environments. Demonstrable experience leading large-scale ServiceNow migration programmes. Strong knowledge of ServiceNow architecture, including: ITSM ITOM CMDB Workflows Platform integrations Experience designing and delivering enterprise-scale ServiceNow solutions. Strong understanding of infrastructure, networking, cloud, hybrid, and on-premise technology environments. ...

responsibilities Act as the Single Point of Contact (SPOC) for IT support requests. Log, categorise, prioritise and manage incidents and service requests through the ITSM platform. Provide first-line diagnosis and resolve common technical issues using documented procedures and knowledge articles. Complete password resets, account unlocks and user account administration. … Help Desk or customer support environment. Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. The ability to prioritise workloads and manage multiple tasks effectively. Strong written and verbal communication skills. Good attention to detail and organisational skills. ...

complex services. Process mapping and architecture: Advanced proficiency in process modelling using BPMN, developing standard operating procedures and defining RACI matrices for secure operations. ITSM and tooling alignment: Understands how service management tools such as ServiceNow support transition workflows, CMDB discovery and the handover of ticketing processes. Secure-environment compliance ...

Experience supporting Windows 11 Good working knowledge of Microsoft Office 365 Experience with Active Directory administration Experience using ServiceNow (S-NOW) or a similar ITSM platform PC and laptop build/configuration experience Asset management experience Strong documentation skills Excellent organisational and administrative abilities Excellent attention to detail Confident troubleshooting ...

incidents in a large IT organisation. Proven ability to lead incident response and make clear, prioritised decisions in high-impact situations. Experience using IT service management tools such as ServiceNow or Jira. Experience of on-call working, ideally including Duty Management responsibilities. Clear written and verbal communication skills, including reporting ...

Design and implement privileged access policies, credential management, vaulting, session monitoring and least-privilege controls. Integrate CyberArk solutions with Active Directory, LDAP, SIEM and ITSM platforms. Produce high-quality technical documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), security architecture documentation and implementation runbooks. Conduct security assessments, identify ...

ensuring invoices are accurate, timely and compliant with contractual terms and agreed approval processes. Extract, validate and reconcile fixed and variable charge data from ITSM platforms, asset management systems, monitoring tools and other operational data sources. Maintain billing models, calculation methodologies and supporting evidence, ensuring charges are traceable to contractual … resolve queries with clear supporting evidence. Maintain the billing calendar, coordinate data submissions and approvals, and proactively manage dependencies to meet invoice deadlines. ITSM Data Analysis & Reporting Extract, transform and analyse data from enterprise ITSM platforms and operational systems to produce accurate service performance reports, dashboards and management information. Report ...

Employee Centre . Strong JavaScript, HTML, CSS, AngularJS, and ServiceNow scripting skills. Experience developing custom widgets and self-service solutions. Solid understanding of ServiceNow ITSM and Service Catalog modules. Experience integrating ServiceNow with third-party applications and enterprise systems. Knowledge of UI/UX principles and responsive design. Strong troubleshooting ...

Employee Centre. Strong JavaScript, HTML, CSS, AngularJS, and ServiceNow scripting skills. Experience developing custom widgets and self-service solutions. Solid understanding of ServiceNow ITSM and Service Catalog modules. Experience integrating ServiceNow with third-party applications and enterprise systems. Knowledge of UI/UX principles and responsive design. Strong troubleshooting ...

management skills with excellent communication skills. A comprehensive understanding of enterprise IT infrastructure (datacentres, cloud services, network architecture, and email systems.) Expertise in IT service management principles. Strong understanding of information security principles and compliance requirements (ISO27001, Cyber Essentials). Experience with vendor and supplier relationship management. Benefits: 25 days ...

Office, National Security sector or a similarly complex government environment. Knowledge of PPPT and HSG. Knowledge of Immigration and Borders. An understanding of IT service management, networks, artificial intelligence and cyber technologies. Experience of developing partnerships or consortium arrangements to pursue opportunities. Experience of developing use cases for digital-transformation ...

nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement … within the team. Manage absence, performance issues, and disciplinary matters in line with HR policies. Technology & Tooling Oversee the effective use and configuration of ITSM platforms. Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies. Identify and implement automation opportunities (e.g., password resets, ticket routing ...

accountable owners, agreed baselines, measurable success criteria and clear delivery plans. Identify opportunities to automate reporting, improve data integration and enhance performance insights through ITSM and business intelligence tools. Validate benefits and ensure improvements deliver sustainable gains in service quality, customer experience, operational efficiency and cost. Promote structured improvement methods … embedding continual improvement into day-to-day operations. What you'll bring Significant experience in Service Level Management, Continual Improvement or a related IT service management role. Strong practical understanding of ITIL principles, preferably ITIL 4. Proven experience managing SLAs, OLAs and supplier commitments within complex IT environments. Experience monitoring ...

operated at Head of IT Support, Head of Service Management, or equivalent level, and can quickly provide operational stability, lead service improvements, and drive ITSM maturity. Key Responsibilities Lead the IT Support function, including Service Desk, Incident, Problem and Asset Management. Take ownership of service delivery, operational performance, customer relationships … escalations. Drive improvements across ITSM processes, governance and service management maturity. Lead preparation for an upcoming SDI audit, ensuring readiness and improvement activity. Support the rollout of a new ITSM platform, helping shape processes, adoption and operational readiness. Build strong stakeholder relationships and improve customer experience across the organisation. Essential ...