18 of 18 ITSM Jobs in Hampshire

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support … development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working ...

Strong background in IT service delivery, operations, or client-facing roles. Deep knowledge of ITIL v3 or v4 frameworks (certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent stakeholder management, communication, and conflict resolution skills. Proven ability to manage multiple projects and priorities ...

Provide onsite and remote Level 1 & 2 IT support, resolving incidents and service requests within SLA Log, update, and manage tickets in the IT Service Management system, escalating where needed Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals Manage hardware/software lifecycle including procurement, installation, configuration ...

most from their ICT systems. Experience: Previous experience working in a service desk or IT support environment. Handling incidents and service requests using ITSM tools Experience supporting Microsoft Windows and Office 365. Use of Active Directory (account unlocks, password resets, etc.). Skills & Competencies: Excellent customer service and communication skills. ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

related field (recent graduates or those completing their degree are encouraged to apply). Demonstrable experience of agile product development, using IT service management principles. Strong analytical and problem-solving skills, and the ability to communicate clearly to both technical and non-technical audiences. Familiarity with agile frameworks and tools ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

systems and changes are ready to move into BAU support What they are looking for You'll need experience in IT operations, IT service management, infrastructure management, service delivery or senior IT support. Essential experience includes: * IT operations or senior IT support management * Microsoft 365, Azure and Entra ID * General ...

patching) Manage server rooms and comms environments Support network troubleshooting (LAN/WAN/Wi-Fi/voice) Handle incidents, requests, and changes via ITSM tools (e.g. ServiceNow) Coordinate with vendors and manage repairs/logistics Support infrastructure projects, upgrades, and migrations Ensure compliance with security, safety, and IT standards ...

Perl or similar. Understanding of network forensics, threat intelligence and cyber threat detection methodologies. Knowledge of ISO 27001:2022 , MITRE ATT&CK , and IT Service Management principles. ...

Threat intelligence and threat hunting Information security principles Phishing, ransomware, and modern attack vectors Identity & Access Management (IAM) Joiners, Movers, and Leavers (JML) processes ITSM policies and operational procedures Information classification and handling Experience mentoring, managing, or developing junior analysts Comfortable operating in high-assurance, highly regulated environments Qualifications CISMP ...

/11 environments. Networking Basics: A foundational understanding of networking principles, including Wi-Fi security best practices (Meraki experience is a massive plus). ITSM Knowledge: Strong alignment with Incident, Problem, and Change Management processes. Communication: Exceptional communication skills with the ability to engage confidently with non-technical business users ...

/11$ environments. Networking Basics: A foundational understanding of networking principles, including Wi-Fi security best practices (Meraki experience is a massive plus). ITSM Knowledge: Strong alignment with Incident, Problem, and Change Management processes. Communication: Exceptional communication skills with the ability to engage confidently with non-technical business users ...

operate independently in a fast-paced, audit-driven setting Confident stakeholder engagement and ability to drive audit outcomes Nice to Have Familiarity with ITSM/ITIL frameworks Experience in regulated or critical infrastructure environments Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation ...

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support … development, implementation and optimisation of ITSM tooling ... WKCL1_UKTJ ...

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support … development, implementation xkybehq and optimisation of ITSM tooling Please make sure you read the following details carefully before making any applications. Please click on the apply button to read the full job description ...

looking for BMC Helix Architect/Senior Engineer - Contract - Andover (Hybrid) - Active SC Cleared Key Responsibilities Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management. Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments. Design … escalation point; monitor platform health, manage upgrades and patches. Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy. Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks. Skills & Experience Required 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM ...

Provide first-line IT support via phone, email, self-service portal and in person. Log, prioritise and manage incidents and service requests within the ITSM system. Diagnose and resolve hardware, software, desktop, laptop and mobile device issues. Escalate complex incidents where required and keep users informed throughout Work closely with … Helpdesk or Desktop Support role. Strong troubleshooting skills across hardware, software, and end-user devices. Excellent customer service and communication skills. Experience working with ITSM tools and incident management processes. Ability to prioritise workloads and perform effectively in a fast-paced environment. Degree, IT qualification or equivalent commercial experience desirable. ...