1 to 25 of 41 ITSM Jobs in Hampshire

Skills and Experience: Proven experience in managing IT service delivery within the Defence sector or other highly regulated environments. Strong technical background in IT service management, with in-depth knowledge of frameworks such as ITIL. Excellent leadership and team management skills, with the ability to motivate and guide a team ...

clearance Desirable Experience: Microsoft 365 support Active Directory or Microsoft Entra ID user administration Exposure to Microsoft Azure, Intune or endpoint management Experience using ITSM or ticketing systems Basic networking knowledge, including DNS, DHCP, Wi-Fi and connectivity troubleshooting Exposure to antivirus, backup, virtualisation, monitoring or remote support technologies Previous ...

minimum of 5 years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with a solid understanding of ITIL … proceed. Manage change schedules and identify potential conflicts, dependencies and operational risks. Maintain accurate change records and ensure process compliance within the organisation's ITSM environment. Use ITSM tooling, such as ServiceNow , to manage and track change activity. Support change governance and, where required, facilitate CAB and other governance meetings ...

knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001). Experience supporting audits and maintaining evidence for compliance. Familiarity with ITIL and IT Service Management practices. Skilled in process mapping tools (Visio, Lucidchart, BPMN). Excellent communication skills, able to translate complex topics for diverse audiences. Desirable: ITIL Foundation ...

disciplines, including Testing and Security. Essential Skills & Experience: Strong knowledge of ITIL, ISO 20000, and service management best practices. Detailed understanding of: ITIL processes ITSM platforms and tooling Enterprise Management tooling Experience designing and implementing service management solutions within complex environments. Knowledge of programme and project delivery methodologies, including: PRINCE2 ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

activities align with defined standards and service level agreements. Your responsibilities will include: Providing first-line support via phone, email, remote tools, and IT Service Management tools for IT-related incidents and service requests Advanced troubleshooting of hardware, software, network, and account-related issues in-line with the technologies implemented ...

example Microsoft or Thales Cloud infrastructure storage experience VMware cloud technologies Willing to work a rotating shift pattern and travel to other customer sites ITSM tooling and processes Server administration, for example Microsoft Windows Server Event management tooling such as SCOM, use of rather than administration VMware vCenter ...

multi-stakeholder defence, aerospace or government contracts Strong P&L management experience and SLA/KPI-driven delivery background Working knowledge of ITIL/ITSM frameworks and MOD procurement/compliance environments Excellent stakeholder management skills, able to translate technical/operational complexity for senior audiences Nice to have Armed ...

passionate about delivering exceptional customer service and resolving technical issues efficiently. Key Responsibilities Provide first-line technical support to users via phone, email, and ITSM tools. Log, triage, investigate, and resolve incidents and service requests. Escalate complex issues to relevant support teams where required. Maintain accurate ticket records and ensure … Clearance (active and transferable). Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workloads and manage multiple tasks effectively. Strong written and verbal communication skills. High attention to detail and organisational skills. Ability to work ...

Help Desk, or customer support environment. Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workload and manage multiple tasks. Good written and verbal communication skills. Strong attention to detail and organisational skills. Ability to work ...

deployment into live environments by coordinating operational readiness activities while collaborating closely with project and support teams. Key qualifications include strong experience in IT Service Management, a solid understanding of ITIL frameworks, and excellent communication skills. This role is essential for minimizing operational incidents and supporting the continuous improvement ...

understood and planned effectively. Essential Experience Current DV (Developed Vetting) clearance. Previous MOD or Defence sector experience is essential. Strong background in IT Service Management . Experience in demand management, capacity management, or service planning. Good understanding of technical infrastructure, including servers, networks, hosting, or data centre environments (technical expertise ...

understood and planned effectively. Essential Experience Current DV (Developed Vetting) clearance. Previous MOD or Defence sector experience is essential. Strong background in IT Service Management . Experience in demand management, capacity management, or service planning. Good understanding of technical infrastructure, including servers, networks, hosting, or data centre environments (technical expertise ...

Management Change & Project Support Security & Compliance Documentation & Reporting Requirements: Troubleshooting and fault-finding abilities Experience with enterprise storage platforms Prior data centre experience IT service management experience Currently holding SC Clearance Full Uk Driving License Hours: 9:00-17:30 Monday to Friday Salary: £45,000 to £48,000 Basic ...

automation and resilience across multi-tenant environments. Ideal candidates will have UK Sole National DV clearance, experience with Broadcom/VMware suites, ITIL/ITSM processes, and scripting capabilities (PowerShell or Python) to streamline tasks and improve service delivery. #J-18808-Ljbffr ...

directly with customers, suppliers and engineering teams Desirable: Familiarity with cloud-native software delivery and containerised environments (AWS, Kubernetes) Experience testing IT Service Management (ITSM) solutions and workflows, including ServiceNow Experience of interoperability and interface testing across integrated systems. ISTQB Advanced Level certification or equivalent experience Familiarity with cloud-based ...

ensuring services are fully prepared to be supported effectively from day one. This is a highly stakeholder-focused role requiring someone with strong IT Service Management, Service Transition and Operational Readiness experience, ideally within complex or secure environments. Key Responsibilities Service Transition & Operational Readiness Lead Operational Readiness Reviews (ORRs … into functions such as the Head of Service Management, Service Delivery Manager, Operations Manager or Service Transition Manager . Key Requirements Operational Readiness | Service Transition | ITSM | ITIL | OAT | Service Acceptance | Risk Management | Service Handover | IT Operations Reasonable Adjustments: Respect and equality are core values to us. We are proud ...

minimum of 5 years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley click apply for full job details ...

testing, and new features. Providing expert guidance and coaching on system capabilities, limitations, and system best practices. Skills and Experience: Strong working knowledge of ITSM/PSA platforms (Halo would be an advantage). Experience configuring workflows, automations, forms, dashboards, and service catalogue structures. Strong analytical thinking, problem solving skills ...

support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | Flexible First options available The role The Service Resilience Lead is a retained ITSM role within a SIAM Hybrid model, overseeing service resilience, continuity and recovery across the service ecosystem, with a focus on business critical services and their ...

suppliers Lead service reviews, operational meetings, and customer updates as required Required Skills & Experience Essential ITIL v3 Foundation (minimum) Experience working in a structured ITSM environment Experience operating key ITIL processes (Incident, Problem, Change, Release and Deployment, Asset and Configuration Management) Working knowledge of Remedy ITSM tool Experience using other … ITSM tools (eg JIRA, Confluence) Data analysis and dashboard/report creation Strong communication and documentation skills Desirable ITIL 4 Foundation Knowledge of Defence Digital, JSP guidelines, and secure environments Experience of Major Incident coordination Experience of implementing process development and maturation to support a complex and evolving service. Behaviours ...

initiatives. Analyse post‐implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience – Essential 5+ years’ experience in IT Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. … solving capabilities. Ability to coordinate multiple projects and priorities simultaneously. Required Skills & Experience – Desirable ITIL Foundation or higher certification. Experience with ServiceNow or equivalent ITSM platforms. Project Management qualifications (PRINCE2, Agile, PMP, etc.). Knowledge of Operational Acceptance Testing (OAT). Experience within complex and secure environments. Key Deliverables Operational ...

National Security IT provider Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Senior ITSM Engineers for a contract opportunity supporting the customer's digital transformation priorities. This role would suit someone with extensive ITSM tooling installation and configuration experience … worked within secure, large-scale environments and is looking to develop further across highly resilient hybrid cloud ITSM delivery. The Role You will be involved in: Working as part of an Agile team reporting into the Senior ITSM Tooling Architect Producing build documentation for the installation and configuration of ITSM ...

SSE is seeking a Service Resilience Lead to oversee resilience, continuity and recovery across services in a SIAM hybrid environment. You will ensure required capabilities, evidence, controls and improvement actions are in place and operating ...