12 of 12 ITSM Jobs in Hampshire

incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks like ITIL. Technical expertise in troubleshooting, diagnostics, and administration across Windows and Linux environments. Proficient in using ticketing systems such as ServiceNow or JIRA. ...

think creatively. Deep understanding of Active Directory , Windows Server , DNS , and Group Policy Management . Knowledge of PowerShell scripting , multi-tenant environments , and ITSM processes . Familiarity with ITIL and Agile methodologies . Experience with VMware vCenter (user-level) and collaboration across engineering and architecture teams. Highly motivated, adaptable ...

Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building ...

face-to-face interactions, engaging with users at all levels across the organisation Log, triage, and help resolve IT incidents and requests using the ITSM system (ServiceNow) Support technical investigations of user issues under supervision, escalating problems to senior team members or higher support tiers when necessary Learn and apply ...

enterprise and bespoke business applications Troubleshoot and resolve application issues, collaborating with development teams where needed Manage incidents, service requests, and problems using ITSM tools Maintain technical documentation and knowledge base content Support application deployments, patch management, and upgrades on Linux platforms Contribute to system improvement initiatives and ensure compliance ...

Responsibilities: Perform daily infrastructure checks, incident management, triage, and escalation Support a high-profile user community with regular customer and stakeholder interaction Work with ITSM tools to manage the full incident lifecycle Contribute to operational readiness reviews and service release support Support project activity including hardware builds and configuration Carry ...

stakeholder collaboration. You'll need to have experience with the following: IT service transition experience within a technology or digital environment Strong understanding of ITSM and ITIL Excellent stakeholder management skills Outstanding communication and documentation skills If you meet some of the above requirements, please apply to be considered. ...

Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building ...

rates, and repeat business with engaged clients and contractors. Why ServiceNow One of the most in-demand enterprise platforms worldwide Consistent contract demand across ITSM, ITOM, CSM, HRSD, IRM and beyond High contractor retention and extension rates Clients invest long-term, not project-to-project Clear specialisms that allow ...

Portsmouth - Portsdown Hill Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in IT support or service operations … IT support or customer-facing technical role. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Excellent communication and customer-service skills. Strong problem-solving and triage ability. Eligibility and willingness to obtain SC clearance. Desirable MoD, Defence or wider ...

role due to the nature of our support requirements, and you'll be working closely with customers and stakeholders every day through our IT Service Management toolset. You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage and escalations, and ensuring … infrastructure technologies Monitoring, triaging, and escalating issues through Event Management tooling Engaging daily with customers and stakeholders Supporting and improving IT services using ITSM processes and tooling Collaborating with 2nd and 3rd Line teams to strengthen service delivery Experience & Skills Required You'll bring solid knowledge and hands-on experience ...

join their team on a contract basis. This role will focus on designing, developing, and enhancing ServiceNow solutions to support and optimise IT service management across the organisation. Key Responsibilities: Design, develop, configure, and maintain ServiceNow applications and modules (e.g. ITSM, ITOM, CMDB). Build and customise workflows, business rules … enterprise environment. Strong hands-on development skills across core ServiceNow modules. Experience with scripting (JavaScript, Glide APIs) and platform configuration. Solid understanding of IT service management processes and frameworks. Strong communication skills with the ability to engage technical and non-technical stakeholders. Ability to work independently while contributing effectively within ...