15 of 15 ITSM Jobs in Cambridge

users related to the CRM system (MS Dynamics), CGS Student Management System and their integration with other business systems. Triage and resolve tickets that come into the Application Support ITSM queue, keeping within the SLA’s. Maintaining the quality of IT services and products. Developing training literature and materials to speed up processes. Facilitating the discussion of requirements among stakeholders More ❯

Experience Minimum of 3-5 years of experience in hardware asset management or a related role. Experience with asset management software and tools. Familiarity with ITIL or other IT service management frameworks is a plus. Strong organizational and inventory management skills. Excellent communication and negotiation skills. Proficiency in asset management software and tools. Proficiency in MS Office. Knowledge of hardware More ❯

to lead cross-functional teams in fast-paced settings Exposure to observability tools (e.g., Datadog, Grafana, Splunk, etc.) Knowledge of Agile or hybrid delivery methodologies Background in SRE or ITSM practices Change management certification #J-18808-Ljbffr More ❯

Drive organizational and cultural change to enhance developer productivity through automation, improved workflows, and modern software engineering principles. Value Optimization: Help clients maximize the return on their current IT service management tools and frameworks. Future-Ready Roadmaps: Design progressive strategies that integrate next-generation technologies such as Generative AI and platform-centric models. End-to-End Transformation: Collaborate across all More ❯

time to market. Holistic Modernisation: Modernise the developer experience across organization & culture, DevOps practices & processes, tooling & automation, and architecture & design. Maximize Investments: Leverage and maximize clients' existing investments in ITSM tools and frameworks. Roadmap Development: Develop roadmaps to improve DevOps maturity and unlock value through NextGen technologies like Generative AI and Platform Product Management. Collaborative Transformation: Work with all organisational More ❯

process recommendations, and manage stakeholder engagement, both in person and virtually ITIL V3 or V4 Foundations Certification ServiceNow Certified System Administrator preferred Certification in at least two ServiceNow products (ITSM, CSM, ITOM, IRM, SecOps, or other additional products) preferred Agile/SAFe Product Owner Certification (or equivalent) Bachelor’s degree or equivalent practical experience Work with the BEST in class More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯

on implementation experience with Dynatrace Custom configuration and alerting in Dynatrace Strong knowledge of Dynatrace licensing and architecture Performance analysis in complex multi-tier environments Integration of Dynatrace with ITSM, CI/CD, and testing tools Experience creating custom Dynatrace dashboards based on client needs Middleware knowledge: WebLogic or WebSphere Good understanding of APM KPIs and reporting More ❯

on implementation experience with Dynatrace Custom configuration and alerting in Dynatrace Strong knowledge of Dynatrace licensing and architecture Performance analysis in complex multi-tier environments Integration of Dynatrace with ITSM, CI/CD, and testing tools Experience creating custom Dynatrace dashboards based on client needs Middleware knowledge: WebLogic or WebSphere Good understanding of APM KPIs and reporting More ❯