4 of 4 ITSM Jobs in Cambridgeshire

infrastructure (VMware vSphere, Hyper-V) On-premises storage and backup solutions (eg, HPE, Pure, Dell, Veeam) Microsoft infrastructure (Windows Server, Active Directory, Group Policy) In-depth understanding of IT service management frameworks (eg, ITIL) and enterprise operational standards. Preferred Certifications VMware Certified Professional (VCP-DCV) Microsoft Certified: Windows Server Hybrid Administrator Associate ITIL v4 Foundation or Practitioner Certifications in storage More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯

aligned service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM tools (e.g. Freshservice) to track and resolve incidents Technical Skills Windows 10/11 Active Directory/Microsoft Entra Microsoft 365/Azure/Intune/Teams/SharePoint Dynamics …/Business Central Freshservice ITSM You may also support the team with systems like: Windows Server 2019, SuSE Linux, RHEL, CrowdStrike Falcon, Arctic Wolf, Proofpoint Email Security What skills and experience you will bring Strong communication and customer service skills Solid knowledge of Windows 10/11 Ability to take ownership and see tasks through to resolution A collaborative mindset More ❯

planning Ensuring services meet production readiness standards Advising on Early Life Support and embedding continual improvement practices Analysing process performance and driving improvements The ideal profile: 10+ years in ITSM with a strong focus on service transition, governance or assurance Proven success leading ITSM practices in complex or large-scale environments Familiar with IT infrastructure, applications, and the service development More ❯