5 of 5 ITSM Jobs in Cambridgeshire

problem resolution Prioritise and Manage Support Tickets: Effectively prioritise and manage multiple support tickets in a high-pressure environment, ensuring timely resolution Utilise IT Service Management Tools: Use IT service management tools (e.g. Freshservice) to track and manage support requests and maintain accurate records Verify Issue Resolution: Ensure that technical …/10 Active Directory/Microsoft Entra Microsoft Office 365 Microsoft Azure Microsoft Intune Microsoft SharePoint Microsoft Teams Business Central/Dynamics 365 Freshservice ITSM Key Core Competencies and Skills Required: Wide knowledge of Windows 10/11 operating systems Excellent communication and customer service skills, both written and verbal ...

client experience or client service management role Strong organisational and time management skills Excellent communication and interpersonal abilities Proficiency in order management software/ITSM systems Analytical mindset with the ability to interpret data, create reports and make informed decisions Skilled in managing multiple tasks simultaneously Ability to work collaboratively ...

risk assessment methodology and tooling that is raising our quality and customer confidence, you will be part of these developments. The role in P-ITSM and likely other projects later will be responsible to the cyber lead for project outcomes and to help with career planning and personal development ...

Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area ...

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. ...