1 to 25 of 29 ITSM Jobs in Cambridgeshire

for various areas of the business. Prepare and manage systems upgrades, user acceptance testing. Develop and maintain systems configuration and process documentation. Triage and prioritise IT requests using the ITSM Tool and ensure IT Support is delivered to the defined SLA in accordance with best practice ITIL framework. Ensure service requests in relation to IT issues are appropriately and professionally More ❯

be conditional upon the successful candidate passing a full DBS national security vetting process Compliance to ISO27001, ISO27018, ISO20000, ISO22301 and ISO9001 is essential to our business. Quality, IT Service Management, Business Continuity and Information security awareness, education and training are given regularly. The role will require being put through SC Clearance - if you already hold SC/DV that More ❯

users related to the CRM system (MS Dynamics), CGS Student Management System and their integration with other business systems. Triage and resolve tickets that come into the Application Support ITSM queue, keeping within the SLA’s. Maintaining the quality of IT services and products. Developing training literature and materials to speed up processes. Facilitating the discussion of requirements among stakeholders More ❯

Experience Minimum of 3-5 years of experience in hardware asset management or a related role. Experience with asset management software and tools. Familiarity with ITIL or other IT service management frameworks is a plus. Strong organizational and inventory management skills. Excellent communication and negotiation skills. Proficiency in asset management software and tools. Proficiency in MS Office. Knowledge of hardware More ❯

to lead cross-functional teams in fast-paced settings Exposure to observability tools (e.g., Datadog, Grafana, Splunk, etc.) Knowledge of Agile or hybrid delivery methodologies Background in SRE or ITSM practices Change management certification #J-18808-Ljbffr More ❯

Drive organizational and cultural change to enhance developer productivity through automation, improved workflows, and modern software engineering principles. Value Optimization: Help clients maximize the return on their current IT service management tools and frameworks. Future-Ready Roadmaps: Design progressive strategies that integrate next-generation technologies such as Generative AI and platform-centric models. End-to-End Transformation: Collaborate across all More ❯

Drive organizational and cultural change to enhance developer productivity through automation, improved workflows, and modern software engineering principles. Value Optimization: Help clients maximize the return on their current IT service management tools and frameworks. Future-Ready Roadmaps: Design progressive strategies that integrate next-generation technologies such as Generative AI and platform-centric models. End-to-End Transformation: Collaborate across all More ❯

Proven people management and leadership skills Ability to influence key stakeholders and work with all levels of seniority to drive towards common goals. Experience at developing and implementing IT Service Management policies and procedures. Excellent communication, negotiation, and presentation skills. Essential Attributes Be a leader who can manage, inspire, and live by the CDW code. Highly motivated self-starter with More ❯

questioning techniques and personal technical knowledge. Application/Infrastructure lifecycle management including upgrades and patches. Comprehension of IT systems and their role in supporting Business Data Analytics. Proficiency in ITSM and its associated processes. Additional Information: We currently operate a hybrid working week consisting of three days in the office and two from home. This is subject to change in More ❯

time to market. Holistic Modernisation: Modernise the developer experience across organization & culture, DevOps practices & processes, tooling & automation, and architecture & design. Maximize Investments: Leverage and maximize clients' existing investments in ITSM tools and frameworks. Roadmap Development: Develop roadmaps to improve DevOps maturity and unlock value through NextGen technologies like Generative AI and Platform Product Management. Collaborative Transformation: Work with all organisational More ❯

time to market. Holistic Modernisation: Modernise the developer experience across organization & culture, DevOps practices & processes, tooling & automation, and architecture & design. Maximize Investments: Leverage and maximize clients' existing investments in ITSM tools and frameworks. Roadmap Development: Develop roadmaps to improve DevOps maturity and unlock value through NextGen technologies like Generative AI and Platform Product Management. Collaborative Transformation: Work with all organisational More ❯

ITSM Practice Lead – Service Operations Permanent – Salary up to £60,000 DOE + 10% annual bonus and benefits Hybrid 2-3 days per week onsite – after onboarding completed Location: Hampton, Peterborough The Role As Practice Lead, you’ll be responsible for the day-to-day management of the Service Operations function. You’ll ensure services are delivered in line with More ❯

Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract. If you enjoy building strong support teams, leading by example, and improving the way tech services are delivered, this could be a great fit. You'll take the More ❯

Car leasing scheme Cycle to work scheme Retail discounts Career development support We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract. If you enjoy building strong support teams, leading by example, and improving the way tech services are delivered, this could be a great fit. You'll take the More ❯

/facility systems, or critical infrastructure. Deep knowledge of ITIL v3 or v4 frameworks, with demonstrated process ownership across Incident, Problem, Change, and Configuration Management. Youll have familiarity with ITSM platforms (e.g., Sales Force, Remedy) and asset/configuration tools (CMDBs). Youll come with vendor management experience across telecom and facilities technology partners. ITIL Expert or Managing Professional certification More ❯

process recommendations, and manage stakeholder engagement, both in person and virtually ITIL V3 or V4 Foundations Certification ServiceNow Certified System Administrator preferred Certification in at least two ServiceNow products (ITSM, CSM, ITOM, IRM, SecOps, or other additional products) preferred Agile/SAFe Product Owner Certification (or equivalent) Bachelor’s degree or equivalent practical experience Work with the BEST in class More ❯

process recommendations, and manage stakeholder engagement, both in person and virtually ITIL V3 or V4 Foundations Certification ServiceNow Certified System Administrator preferred Certification in at least two ServiceNow products (ITSM, CSM, ITOM, IRM, SecOps, or other additional products) preferred Agile/SAFe Product Owner Certification (or equivalent) Bachelor’s degree or equivalent practical experience Work with the BEST in class More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯