service requests that are raised on a daily basis, while recording, supporting and escalating requests as appropriate using our client’s ITServiceManagement (ITSM) tool. Skills and Experience: Experience in a Service Desk Analyst role with a consistent and stable career history Knowledge of MAC and Windows desktop services more »
St. Ives, Cambridgeshire, East Anglia, United Kingdom
M Group Services Limited T/A Magdalene Limited
are looking to recruit ITSM Development Manager. Reporting into the National Grid Transition Lead, the initial focus will be on ensuring the selected ITServiceManagement system is operationally ready to go-live to support the Managed Service. The role will require considerable cross-functional working across both internal and … the operational reporting requirements to ensure the contractual requirements are met. Working cross-functionally, ensure all relevant processes are identified and integrated within the ITSM solution. Identify and understand any integrations required to ensure processes are effective ensure these are captured and either implemented or mitigated Working with the developer … and other relevant parties and stakeholders, scope, build, implement, and test the ITSM solution to meet the requirements. Signpost any improvement or automation opportunities identified during requirements capture and ensure they are either built into the day one solution or are captured for future implementation. Other duties as may be more »
Employment Type: Permanent
Salary: 4% Matched pension, Health cash plan, Life assurance, 33 Holidays