25 of 25 ITSM Jobs in the South West

administration experience. Strong experience with Active Directory, Entra/AAD, DNS, DHCP, and Group Policy. Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls). Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able). Familiarity with system monitoring, patching, and backup solutions. Excellent problem-solving skills and ability to mentor junior staff. Strong communication skills More ❯

deliverables and outcomes, not just documentation. Experience in requirements gathering, analysis, and process mapping (e.g. BPMN, Visio, Lucidchart, Miro). Workshop facilitation and problem-solving expertise. Familiarity with IT Service Management or governance frameworks (JSM/ITIL experience desirable). A curious mindset and ability to quickly grasp new technologies - exposure to Identity & Access Management is a plus. Excellent written More ❯

Alongside this, a good working knowledge of Microsoft 365 and the Azure platform will also be needed. Further technical requirements can be found below: Technical requirements: ITIL or IT Service Management experienced Azure framework, IaaS, PaaS, SaaS and security products. PowerShell, Terraform, General Scripting, Applying AI Azure networking, Express Route, Load Balancers Zscaler ZPA and ZIA, Client Connector, Zero Trust More ❯

. Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures. Familiarity with API integrations (REST, SOAP, OData) and middleware platforms. Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

sector preferred . Confident and advanced user of Microsoft 365 Applications (Teams/SharePoint/PowerPoint) . Knowledge of platforms like Azure, AWS, or hybrid setups. . Familiarity with ITSM tools (e.g., JIRA, ServiceNow) . Ability to triage and troubleshoot application issues using structured ITIL processes . Strong communication and stakeholder engagement skills . Maintains a strong understanding of data More ❯

support service, acting as the first point of contact for all GHC staff. Support is provided in person, over the phone, and through various communication channels including email, the ITSM self-service portal, and remote access tools. The role will have a focus on supporting colleagues as the organisation migrates from a local Microsoft 365 email tenant to the NHS More ❯

operations, confident in taking ownership and working across complex infrastructure. You'll bring: Knowledge of cloud and virtualisation technologies, particularly Microsoft 365 and Azure. Familiarity with ITIL/IT Service Management practices. Experience with networking (LAN/WAN, VPNs, load balancers, WiFi deployment). Skills in scripting/automation (PowerShell, Terraform). Understanding of security solutions (firewalls, Zero Trust). More ❯

WILL HAVE: Demonstrated experience in IT support, service desk, or technical troubleshooting roles. Confident using enterprise tools such as Microsoft 365, VDI environments, Teams, and SharePoint. Experience with IT service management platforms like ServiceNow or Jira Service Management. Excellent communicator who can explain technical issues clearly to non-technical users. Strong problem-solving skills, customer-focused attitude, and the ability More ❯

Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please More ❯

Service Desk Support: (IT Operations, Cyber & Data/Analytics) Provide technical support to internal users across multiple regions and languages. Log, triage, and resolve incidents and service requests using ITSM tools (e.g., BMC Helix). Escalate complex issues to second-line support teams. Assist in maintaining knowledge base articles and FAQs. Infrastructure & Applications: (IT Operations, Cyber & Data/Analytics) Support More ❯

CE+ assessment experience Knowledge of ISO 27001, SOC2, or the NCSC Cyber Assessment Framework Certifications like CompTIA Security+, Microsoft SC-900, or IASME Practitioner Experience with ServiceNow or similar ITSM platforms Exposure to SOC services, SIEM platforms, or MDR/EDR/XDR solutions Where this could take you This role opens doors across our security practice. Whether you're More ❯

a structured rota covering core hours and occasional out-of-hours support. Skills: Strong customer service and communication skills Solid 1st line troubleshooting and diagnostic ability Experience working with ITSM/ticketing tools and SLA environments Basic hardware/software support knowledge (laptops, mobiles, builds) Ability to document issues clearly and escalate effectively to 2nd/3rd line Organised, detail More ❯

team What we're looking for: ** Essential ** Active SC Clearance - or lapsed within the last 12 months Solid understanding of the full software development lifecycle Familiarity with ITIL IT Service Management processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms Hibernate Entity Framework Web More ❯

time working from the Newbury office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven expertise in ServiceNow integrations including More ❯

customer incidents and service requests, including system and software installations and maintenance. Working with the IT services team to solve internal incidents and service requests. Developing solutions that improve ITSM monitoring, service quality, data visualisation, etc. Deployment, maintenance, optimisation and support of HPC-AI clusters, including Linux servers (nodes), storage and networking. Assist with installation and optimisation of user applications More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM) click apply for full job details More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-pl... More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-pl More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security … and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams … equivalent hands-on experience). 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD ; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security … and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams … equivalent hands-on experience). 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD ; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). More ❯

committed to improving efficiency, adopting best practice, and ensuring their technology platforms support business-wide transformation.In this role you will administer, configure, and enhance the ServiceNow platform to support ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. You will work closely with stakeholders across the business to optimise workflows, implement improvements, and drive automation. You will also produce … technical documentation, support integrations, and champion continuous improvement across the ITSM function.The ideal candidate will have proven experience working with and configuring ServiceNow, a strong understanding of ITSM and ITIL principles, and the ability to work both independently and collaboratively. Experience with integrations, scripting, and performance analytics would be advantageous but not essential.This is a fantastic opportunity to join a … expertise, contribute to process improvement, and play a key role in the future of their IT services. The Role: *Administer, configure, and enhance the ServiceNow platform*Support and optimise ITSM processes in line with ITIL best practice*Collaborate with stakeholders to define requirements and deliver improvements*Produce documentation, support integrations, and troubleshoot issues The Person: *Proven experience working with and More ❯

to improving efficiency, adopting best practice, and ensuring their technology platforms support business-wide transformation. In this role you will administer, configure, and enhance the ServiceNow platform to support ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. You will work closely with stakeholders across the business to optimise workflows, implement improvements, and drive automation. You will also produce … technical documentation, support integrations, and champion continuous improvement across the ITSM function. The ideal candidate will have proven experience working with and configuring ServiceNow, a strong understanding of ITSM and ITIL principles, and the ability to work both independently and collaboratively. Experience with integrations, scripting, and performance analytics would be advantageous but not essential. This is a fantastic opportunity to … expertise, contribute to process improvement, and play a key role in the future of their IT services. The Role: *Administer, configure, and enhance the ServiceNow platform *Support and optimise ITSM processes in line with ITIL best practice *Collaborate with stakeholders to define requirements and deliver improvements *Produce documentation, support integrations, and troubleshoot issues The Person: *Proven experience working with and More ❯

changes where needed. Analyse and develop solutions for minor system change requests. Assist, when needed, the Level 1 support team. Follow existing and author new procedures as needed. Use ITSM tool to track and update tickets. Key requirements Experience as a support analyst, with a focus on Customer Engagement or Finance and Operations Microsoft Dynamics 365 certifications are desirable. Solid … to be flexible, multi-tasking and organise priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy. Comfortable with Information Technology Service Management (ITSM) systems and processes. Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers. Desirable requirements SQL/Azure SQL knowledge. Knowledge of Power Platform, including Power BI More ❯

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you More ❯

ServiceNow Configuration Analyst Bath Hybrid - 3 in, 2 from home £Competitive + Benefits Excellent opportunity for a ServiceNow specialist to join an industry-leading organisation offering long-term stability, technical progression, and the chance to make a real impact across More ❯