1 to 25 of 39 ITSM Jobs in the South West

troubleshooting complex issues and acting as an escalation point, mentoring junior staff, and conducting regular performance and training reviews to maintain and improve upon the high standards expected. IT Service Management & Reporting: ITIL Framework proficiency: In-depth knowledge and practical experience working within an ITIL-aligned service delivery model, including incident, problem, and change management processes. ServiceNow experience:Proven ability More ❯

preferred ; alternatively, proven experience managing other IT service teams such as Helpdesk or IT Support Role & Responsibilities As IT Services Manager, you will lead the operational side of IT service management, ensuring high standards across infrastructure, application support, and end-user services. Reporting to senior stakeholders, you will take ownership of service improvement, compliance, vendor oversight, and operational resilience. Responsibilities More ❯

to see on your CV: Extensive experience within a Service or Delivery organization ITIL 4 Certification: Certification in ITIL 4 Foundation is essential, demonstrating a solid understanding of IT service management principles and practices. Experience with project management methodologies and techniques such as PMP, Prince 2, or Agile is preferred, indicating proficiency in managing complex projects and initiatives. Familiarity with More ❯

for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in More ❯

2nd and 3rd line support in a similar role Excellent Organisational Skills Strong customer service orientated attitude Strong problem-solving and trouble-shooting skills Proficiency with IT service management (ITSM) tools and ticketing systems Proficiency in deploying, troubleshooting, and maintaining standard software applications Strong Active Directory Administration Relevant experience in automation with PowerShell or PowerCLI Basic network fundamentals: TCP/ More ❯

nature - An understanding of supporting hardware, software, and operating systems in a modern Enterprise environment, with examples of your experience in at least four of the following technical domains: -ITSM Tool usage for Incident Management, and workign in an ITIL framework. -Microsoft Operating Systems support (Windows 10,11 or Windows Server 2016, 2019, 2022) -Hardware installation andsupport(Laptop builds & upgrades More ❯

Perform thorough unit testing and regression testing of resolved defects. Develop and maintain documentation according to team and project standards, including technical and user facing material. Utilize enterprise standard ITSM and DevOps tools for requests, incidents, change management, etc., and development work within Scaled Agile Framework. Time flexibility is required as off-hours activity will be needed to operate amongst … and business decisions. Including experience with platforms such as Cognos, Tableau and Power BI. Developing on, or interacting with, cloud platforms and cloud native solutions. Developing ServiceNow applications or ITSM modules. Implementing and maintaining Continuous Delivery/Continuous Integration (CI/CD). This position is hybrid. This means that the selected candidate will be required to perform some work More ❯

vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and More ❯

key change management processes. Ability to participate in the on-call rota and work occasionally out of hours. Experience with SQL Server Management Studio and MySQL. Experience with IT service management tools, preferably ServiceNow. Knowledge of cybersecurity issues and organizational challenges in digital environments. Behaviours Assessment during the selection process will include these behaviours More ❯

desktops, laptops, printers, and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA …/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable More ❯

onsite and off-site Ridge employees Based at our Bristol City Centre office with occasional travel to other client sites Responding to incidents and requests logged in a modern ITSM system, responding, and resolving tickets in line with the companys SLAs Diagnose and resolve hardware and software issues including desktop, telephony, network maintenance, and printing errors, and carry out daily More ❯

Select how often (in days) to receive an alert: Lead Delivery Manager Location: UK - Bristol, UK - Cust. Site ENG Job-ID: 214193 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager More ❯

Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of More ❯

management tools such as OKTA Certification in Salesforce (e.g., Technical Architect, Developer, or Administrator) Experience with cloud-based technologies such as AWS or Azure Knowledge of ITIL and IT service management principles skill level: 9 Sector: LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an More ❯

change management processes Ability to work on a rolling on-call rota and occasional out-of-hours work Desirable criteria include experience with SQL Server Management Studio, MySQL, IT service management tools (preferably ServiceNow), and knowledge of cybersecurity issues. Behaviours Assessment will include: Working Together Delivering at Pace Managing a Quality Service Making Effective Decisions More ❯

service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including More ❯

service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including More ❯

support to stakeholders as required. Escalate complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate More ❯

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you More ❯

Microsoft Azure. Hands-on experience coordinating Wi-Fi surveys and implementing Wi-Fi infrastructure across multiple sites. Familiarity with broadband provisioning and vendor management. Experience using ServiceNow for IT service management and Azure DevOps for work tracking. Excellent organisational skills and the ability to manage multiple activities in parallel. Strong collaboration and stakeholder management skills, including working with vendors, SI More ❯

Skills & Qualifications: • 3+ years of hands-on ServiceNow development and configuration experience. • Strong knowledge of JavaScript, HTML, CSS, and Glide scripting in ServiceNow. • Experience with ServiceNow modules such as ITSM, ITOM, CSM, HRSD, or GRC. • Understanding of integrations with third-party tools using APIs (REST/SOAP). • Familiarity with Agile/Scrum methodologies. • Strong communication, analytical, and problem-solving … skills. • ServiceNow Certified System Administrator (CSA) is required. • ServiceNow Certified Implementation Specialist (e.g., ITSM, HR, CSM) is a plus. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity More ❯

at a similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work. Additionally, you should have experience developing technical options and delivering solutions to meet business requirements, as well as performing quality assurance testing More ❯

the IT resources required to perform their roles effectively and efficiently. Escalate complex or unresolved issues to Level 2 IT Support Analysts for further investigation. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal IT policies and processes for the induction, movement and departure of staff. Service Delivery & Device Lifecycle Management The More ❯

to maintain operational integrity. What We're Looking For: Must be SC Cleared A proven track record in Service Delivery Management MUST HAVE Service Catalogue and Integration Management experience ITSM expertise Must be from a Defence or Military background Experience in customer management and relationship-building. Strong knowledge of technical environments and service delivery . Ability to drive commercial governance More ❯

environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯