1 to 25 of 34 ITSM Jobs in the South West

organisation.Technical experience needed: Windows 10, 11, O365, AD, and mobile device management. Confident acting as lead for issues relating to InTune. Knowledge of ITSM tools like ServiceNow or Halo Certifications such as CompTIA A+ and MD-102 or equivalent. Experience of telephony platforms, asset management and major incident management ...

/a Fully onsite in Cheltenham eDV/enhanced DV clearance or eligibility required Required Skills: Proven experience in IT service management roles with a strong grasp of ITIL principles and the service lifecycle Ability to navigate complex technical environments and engage confidently with stakeholders at all levels Proactive problem ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

root cause analysis and effective resolution in alignment with ITIL problem management practices. Manage and document all service tickets within the IT Service Management (ITSM) platform, maintaining detailed and accurate records of actions, resolutions, and follow-ups to support audit, compliance, and service reporting requirements. Ensure timely resolution of incidents … manage multiple priorities while delivering accurate, high-quality outcomes within agreed SLAs and in line with ITIL framework standards. Solid understanding of IT Service Management principles and hands-on experience using ITSM ticketing systems. Technical proficiency across a range of modern enterprise technologies, including: Microsoft Exchange Online Citrix Virtual Apps ...

nature of the work NexGen Associates are recruiting for an experienced Service Delivery Manager to lead, develop and continuously improve IT Service Management across a complex and regulated organisational environment based in Trowbridge. This is a senior leadership role responsible for operational IT service excellence across corporate systems while embedding … Team, Leadership Team, Programme and Project Managers and departments across the organisation. Role Summary: The Service Delivery Manager is accountable for delivering robust IT Service Management across internal corporate systems. The role ensures operational stability, strong governance and continual improvement while providing Service Management leadership into programmes and strategic initiatives. ...

Incidents and Service Requests. Key Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets ...

Incidents and Service Requests. Key Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets ...

solving skills and attention to detail. Ability to work independently and as part of a team. Excellent communication and customer service skills. Familiarity with ITSM tools and stock management processes is desirable. Must be Sc Cleared Key Requirements: Candidates must be SC cleared How to Apply: If you're interested ...

influence, partnership, and closing strategic opportunities. IF YOU ARE A ServiceNow commercial expert with deep knowledge of the ServiceNow product suite including CMDB, ITSM, ITOM, and other core modules with the ability to clearly articulate their business value to C-level stakeholders Well-connected within the ServiceNow ecosystem with ...

months (highly extendable) Rate: Inside IR35 We are seeking an experienced Product Manager to deliver high-quality digital services for our clients IT service Management company, a leader in digital business transformation in the UK public sector, with a strong track record in central government environments. Applicants must have demonstrable ...

months (highly extendable) Rate: Inside IR35 We are seeking an experienced Product Manager to deliver high-quality digital services for our clients IT service Management company, a leader in digital business transformation in the UK public sector, with a strong track record in central government environments. Applicants must have demonstrable ...

months (highly extendable) Rate: Inside IR35 We are seeking an experienced Product Manager to deliver high-quality digital services for our clients IT service Management company, a leader in digital business transformation in the UK public sector, with a strong track record in central government environments. Applicants must have demonstrable ...

months (highly extendable) Rate: Inside IR35 We are seeking an experienced Product Manager to deliver high-quality digital services for our clients IT service Management company, a leader in digital business transformation in the UK public sector, with a strong track record in central government environments. Applicants must have demonstrable ...

months (highly extendable) Rate: Inside IR35 We are seeking an experienced Product Manager to deliver high-quality digital services for our clients IT service Management company, a leader in digital business transformation in the UK public sector, with a strong track record in central government environments. Applicants must have demonstrable ...

months (highly extendable) Rate: Inside IR35 We are seeking an experienced Product Manager to deliver high-quality digital services for our clients IT service Management company, a leader in digital business transformation in the UK public sector, with a strong track record in central government environments. Applicants must have demonstrable ...

Live action NX etc. Experience with tools such as Infoblox (DNS/DHCP and IPAM) Experience with Global-Protect VPN. Experience working with any ITSM tool such as Service Now. Strong verbal and written communication skills. Document and control Design as well as process Standard Operating Procedure ...

English GCSE, grade 6 (Essential) Maths GCSE, grade 6 (Essential) About the Employer HALO SERVICE SOLUTIONS LTD Halo Service Solutions makes modern and intuitive ITSM, PSA and Service Desk software that is used by Global Brands. We’re committed to improving customer relationships and unlocking team productivity through digital workflows ...

Data Centre team's remit. What you will do: - • Perform routine operations and monitoring of hardware and software systems. • Record all actions using ITSM tools and follows standard procedures. • Manage and troubleshoot all systems in the responsible area. • Manage and resolve incidents, requests, and problems within SLAS or escalates ...

Service Designer - IT Service Management & Digital Transformation Location: Remote (UK) Contract: Initial 6 Months Rate: Inside IR35 We're looking for a strategic, systems-minded Service Designer to support major digital transformation and IT-enabled service improvement programmes. This role sits at the heart of an agile multidisciplinary teams, shaping ...

Service Designer - IT Service Management & Digital Transformation Location: Remote (UK) Contract: Initial 6 Months Rate: Inside IR35 We're looking for a strategic, systems-minded Service Designer to support major digital transformation and IT-enabled service improvement programmes. This role sits at the heart of an agile multidisciplinary teams, shaping ...

Service Designer - IT Service Management & Digital Transformation Location: Remote (UK) Contract: Initial 6 Months Rate: Inside IR35 We're looking for a strategic, systems-minded Service Designer to support major digital transformation and IT-enabled service improvement programmes. This role sits at the heart of an agile multidisciplinary teams, shaping ...

Service Designer - IT Service Management & Digital Transformation Location: Remote (UK) Contract: Initial 6 Months Rate: Inside IR35 We're looking for a strategic, systems-minded Service Designer to support major digital transformation and IT-enabled service improvement programmes. This role sits at the heart of an agile multidisciplinary teams, shaping ...

Service Designer - IT Service Management & Digital Transformation Location: Remote (UK) Contract: Initial 6 Months Rate: Inside IR35 We're looking for a strategic, systems-minded Service Designer to support major digital transformation and IT-enabled service improvement programmes. This role sits at the heart of an agile multidisciplinary teams, shaping ...

Service Designer - IT Service Management & Digital Transformation Location: Remote (UK) Contract: Initial 6 Months Rate: Inside IR35 We're looking for a strategic, systems-minded Service Designer to support major digital transformation and IT-enabled service improvement programmes. This role sits at the heart of an agile multidisciplinary teams, shaping ...

with strong attention to detail Comfortable managing multiple stakeholders Experience in client-facing roles Exposure to IT service environments (desirable) Experience using PSA or ITSM systems (desirable) The Ideal Candidate You're proactive, solutions-focused and comfortable operating across teams. You enjoy building relationships, resolving issues constructively and ensuring ...