audiences. Exposure to Microsoft Power Platform (Power BI, PowerApps, Flow). Familiarity with project implementation methodologies and tools (e.g., LCS, DevOps). Familiarity with ITIL framework or working in ITSM environments (e.g., FreshService, Jira ServiceManagement). Experience with audit tools such as AuditBoard. Familiarity with user access controls, change management, and segregation of duties (SoD) principles. Proven detail-orientedapproach More ❯
discussed with the successful applicant. Regular travel to other offices is required for this role. Person specification Modern coding and development standards, practices, and techniques. Understanding of ServiceNow modules - ITSM, ITOM. Ability to facilitate technical workshops and requirements discussions with stakeholders of varying levels of seniority and technical skill. Good understanding and experience of agile methodologies. UCD focus. Integrations, automation More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
