24 of 24 ITSM Jobs in the West Midlands

Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking ...

Provide leadership on cyber and information security, including vulnerability management, threat monitoring, incident response and embedding secure-by-design practices. Own and develop IT Service Management, ensuring effective incident, request, problem, change and release processes, as well as smooth transition of new services into live support. Lead the management ...

service orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive ...

Google Admin Console and M365 Admin Centre . Deliver onboarding/offboarding and guide users on best practices. Log, manage, and resolve incidents using ITSM tools, escalating where required. Support MDM, SSO , and identity management solutions. Diagnose network and connectivity issues (LAN, Wi-Fi, VPN, printers, shared drives). Maintain ...

infrastructure engineering. Knowledge of cost optimisation and FinOps within cloud services. Experience working in or with UK central government or ALBs. Familiarity with ITSM processes and operational resilience planning. Understanding of cloud security principles and incident response. Experience supporting transition to cloud-native services and DevSecOps. Knowledge of continuous integration ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

person, and delivering meaningful IT solutions rather than just closing tickets. Your new role Handle service requests, incidents, and problems via a Jira-based ITSM system Automate software installations, deployments, and upgrades using Chocolatey for Business Deploy new systems/services on secure infrastructure using DevOps tools like Ansible Perform ...

mentor, and motivate technical staff. Excellent problem-solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. ...

multiple customers or accounts concurrently Strong proficiency in Microsoft Office applications Commercial awareness, including experience reviewing P&L performance Familiarity with ServiceNow or similar ITSM platforms Skills to Succeed Excellent written and verbal communication skills, including senior stakeholder engagement Strong negotiation and influencing capability Customer-first mindset with a focus ...

teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability to deliver reliable, user-focused technology services. Solid understanding of IT infrastructure, including cloud, networking, and end-user computing. Experience ...

expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports ...

Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong analytical and problem-solving skills. Experience with IT service management (ITSM) tools such as ServiceNow, Remedy, or Jira. Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively ...

years’ experience in enterprise network services or governance roles Strong knowledge of LAN, WAN, SD-WAN, VPN, and cloud networking Proven ITIL/ITSM process governance experience Vendor and contract management expertise Strong understanding of cybersecurity and compliance requirements Mandatory: Project Management experience Excellent stakeholder management, communication, and analytical skills ...

loves working closely with colleagues and tackling problems in real-time. Key Responsibilities Handle 2nd & 3rd line IT infrastructure incidents and problems via an ITSM platform. Deploy and maintain infrastructure across VMware clusters, SANs, firewalls, switches, and hyper-converged systems. Drive efficiency using automation and Infrastructure-as-Code tools ...

with stakeholders, vendors and IT teams to ensure system stability and continuous improvement. Experience supporting SAP integrations and third-party applications. Strong understanding of ITSM processes, including incident, problem and request management within SLAs. Proven ability to perform root cause analysis and implement preventative actions. Confident supporting system changes, enhancements ...

customers unify physical, logical and virtual infrastructure data in one manufacturer-independent model—supporting accurate documentation, capacity planning, controlled change and integration into wider ITSM/CMDB ecosystems Headquartered in Ellwangen/Jagst (Germany) with global offices and a strong partner ecosystem, we operate internationally and deliver locally with high ...

What You'll Bring • Proven experience leading infrastructure or technical support teams • Strong technical grounding across networks, data centres/cloud, workplace tech, and ITSM • Confidence making decisions under pressure in a 24/7 environment • Budget ownership and vendor management experience • Clear communicator who can translate tech into business ...

with the ability to coach at all levels. Hands-on experience with L2O/O2C processes and supporting tech stacks (CRM/CPQ, PPM, ITSM, billing, BI). Strong background in business architecture and performance systems. Proven success in scaling operating models in high-growth or tech-driven environments. ...

Role Summary As the ITSM/Platform Specialist you will take ownership of our clients Hornbill Service Manager platform, optimising, extending and automating workflows to drive efficiency and service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/… Work with stakeholders (IT, operations, business units) to understand their service needs and translate them into Hornbill configurations or process improvements. Manage and optimise ITSM processes (incident, change, problem, request, asset management) in line with best practices. Monitor performance of service delivery maintain SLAs, generate and analyse reports/dashboards ...

IT Support Analyst Permanent Evesham £30,000 - £35,000 Are you ready to take your IT career to the next level? If you're passionate about real-world technology, problem-solving, and continuous development, we ...

users Diagnose and resolve hardware, software, and network issues Support meeting-room and audio-visual technology Log, update, and manage support tickets through the ITSM system Escalate issues to senior support teams when required Create and maintain clear technical documentation Deliver a friendly, professional, and customer-focused service Essential Skills … Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune Ability to support audio-visual and conferencing systems Solid understanding of IT service management processes Excellent communication and interpersonal skills Strong organisational skills with attention to detail Full UK driving licence (required due to travel to other offices ...

continue to make a positive impact. The Role Reporting directly to the Head of Service Management, you will be responsible for ensuring IT Service Management policies and processes offered to Ofwat operations are consistent in approach, aligned to industry best practice standards and support Ofwat's operational strategic goals. … improving efficiencies to our operational processes. About You Below are some of the key essential experience, skills & knowledge required for this post: 1.Extensive IT Service Management experience in a high pressured, customer facing IT service delivery environment, working to tight timelines as agreed with operational partners. Significant experience within SACM ...

Incidents that cannot be prevented. Maintain information about Known Errors and Workarounds. • Ensure the effective management of High and top priority tickets within the ITSM tool. • Coordinate teams to ensure quick resolution to minimise impact to the business. • Point of contact for all incident queries. • Support major incidents and create … whiteboards, whilst liaising with problem and change management. • Support and sub-project management in the implementation of the ITSM framework. • Ensure that project/service management methods & tools as well as system resources are optimally used. • Responsible for change management workflows in the ITSM tool and KPI reporting. • Promote communication ...

Hiring Senior ServiceNow Developer with Strong ITSM skills Preferred Requirements Mandatory Skills: ServiceNow - SaaS . 1 year contract 1 day onsite per week to Warwick is required ServiceNow System Administrator Certification ServiceNow Implementation Specialist Certification Experience working with ServiceNow domains Primary Responsibilities include: Work very closely with ITMS Process Architect … maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Experience ...