2 of 2 ITSM Jobs in Derby

and resolve Level 2 technical issues in hardware, software, networks, and end-user devices (Windows, Mac, mobile) Act as an escalation point for Level 1 support; manage tickets via ITSM tools (e.g., ServiceNow) Provide support for Office 365, Active Directory, VPNs, printing, and security tools Perform user account administration (AD, Exchange, M365), device imaging, and system configuration Collaborate with infrastructure More ❯

Microsoft/Azure eg SC-200, Blue Team Level 1, Security+ Experience working in an IT department/organization in a role that includes supporting users, troubleshooting issues, following ITSM processes What does it look like to work in Node4's SOC team? Find out for yourself . What can we offer you? Hybrid Working Private Medical Insurance or Company More ❯