3 of 3 ITSM Jobs in Derbyshire

ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. * Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. The Requirements * Demonstratable experience within ...

ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system.* Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. The Requirements* Demonstratable experience within ...

Coordinate the receipt, allocation, dispatch, and recovery of all hardware assets (laptops, desktops, mobile devices, accessories, etc.) Support and maintain accurate asset records in ITSM Tools and HAM/SAM applications. Fulfill EUC (End-User Computing) hardware requests as part of the JML and break/fix processes. Track hardware … controls against hardware assets to ensure compliance. Key Skills/Experience required Experience working with technology assets in an enterprise IT environment. Familiarity with ITSM tools, especially ServiceNow. Hands-on experience with asset management tools such as Certero, Service Now or ITSM tool (preferred) Good working knowledge of Microsoft Office ...