2 of 2 ITSM Jobs in Durham

large-scale SaaS platforms and integrations. - Familiarity with email/web security platforms (eg Proofpoint, Forcepoint, Zscaler). - Understanding of Atlassian tools such as Jira and Confluence. - ITIL/ITSM certifications or relevant qualifications. All relevant applications will be reviewed immediately. More ❯

receive an outstanding service every time. Your role will include: Managing and resolving support requests via phone, email, and Teams Troubleshooting across Office365, Exchange, Active Directory, and Windows Using ITSM tools (ServiceNow) to log and manage incidents Applying ITIL best practices in a busy Service Desk environment Working collaboratively with your team to deliver high-quality IT support What we … re looking for We'd love to hear from you if you have: 2+ years' experience in an Analyst or Service Desk role Strong knowledge of ITSM tools, telephony systems, and Microsoft Office Suite Hands-on experience with ServiceNow and ITIL frameworks Excellent communication and customer service skills The ability to work both independently and as part of a team More ❯