5 of 5 ITSM Jobs in Durham

Demonstrable understanding of ITIL practices, including incident, request and problem management \n Practical experience using Jira Service Management or a similar IT service management system \n Working knowledge of IT ticketing systems, including triage, prioritisation, escalation and resolution processes \n Ability to analyse service performance, trends or data to support ...

IT service desk, desktop support, or technical support role Strong customer service focus with the ability to communicate clearly and professionally Experience using IT service management/ticketing systems Knowledge of Microsoft 365 applications and end-user support Basic to intermediate experience with Microsoft Active Directory Ability to triage, troubleshoot ...

ITIL practices, including incident, problem, change and service level management \n Strong understanding of IT service delivery frameworks and operating models \n Experience using ITSM tools (e.g. Jira Service Management or similar) to handle service performance and operations \n Understanding of supplier management and multi-team service delivery environments ...

excellence, and supporting major technology transformation programmes. If you're an experienced leader with expertise across service operations, cloud infrastructure, cyber security, and IT service management, we'd love to hear from you. The Role Reporting to the Head of ICT & Digital Services, you'll provide strategic and operational leadership ...

computer science, engineering, business or systems analysis) * Experience within large-scale, asset-intensive or regulated environments (e.g. utilities, infrastructure or similar) * Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? * Play a central role in a major technology transformation programme * Build ...