14 of 14 ITSM Jobs in the North East

role in delivering a reliable and high-performing IT service. Key Responsibilities: Incident & Service Management Manage and prioritise incidents and service requests within an ITSM platform. Take ownership of complex escalations through to resolution. Deliver high-quality fixes and maximise first-time resolution rates. Maintain accurate ticket records and ensure ...

analytical skills to resolve technical problems. Create and maintain technical documentation, user guides, and troubleshooting resources. Manage incidents and service requests through established IT service management processes, ensuring accurate logging, tracking, escalation, resolution, and closure. Deliver first-line service desk support and end-user assistance across Microsoft technologies and business ...

deliver additional value to clients. Essential Skills & Experience Proven experience in a Service Manager or similar service delivery leadership role. Strong understanding of IT service management principles and ITIL-aligned delivery practices. Experience managing services at scale and leading cross-functional teams. Ability to understand technical solutions and translate them ...

Experience within a law firm or other professional services environment. Some experience or background in technical change management and control, including working within structured ITSM frameworks, such as ITIL. Prior experience using Aderant Expert or Sierra is highly advantageous, however, work with other finance systems and/or ERP platforms ...

educated and/or 3+ years of experience in similar roles. Customer service abilities, demonstrated by resolving user issues. Some experience working within structured ITSM frameworks, such as ITIL. Experience working with SQL/SSRS is ideal, as well as the ability to run queries. Technical experience and/ ...

maintain cost awareness. Troubleshoot issues across platform, identity, networking, storage, security, and integration layers. Manage incidents, problems, and service requests in line with established ITSM processes. Investigate and resolve operational issues, ensuring timely restoration of service. Support major incident response activities where platform services are impacted. Contribute to root cause ...

expertise in finance practice management systems (FPMS). Advanced SQL proficiency, as well as the ability to run queries unsupervised. Experience working within structured ITSM frameworks, such as ITIL. Experience within a large, global law firm or other professional services environment. Familiarity with core finance processes (general ledger, accounts payable ...

expertise in finance practice management systems (FPMS). SQL proficiency, as well as the ability to run queries unsupervised. Experience working within structured ITSM frameworks, such as ITIL. Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) ideal. Experience within a law firm or other ...

expertise in finance practice management systems (FPMS). Advanced SQL proficiency, as well as the ability to run queries unsupervised. Experience working within structured ITSM frameworks, such as ITIL. Experience within a large, global law firm or other professional services environment. Familiarity with core finance processes (general ledger, accounts payable ...

applying security controls in live environments. Incident, problem and service management: Proven experience providing 3rd line support and managing incidents, problems and changes using ITSM practices, including proactive monitoring and service improvement. Operational ownership and decision making: Ability to manage day-to-day operational issues, analyse root causes, and take ...

group/permission assignments Providing 1st line IT support during system integration and migration processes Logging, tracking, and resolving support tickets via the corporate ITSM platform; escalating complex issues to 2nd/3rd line teams Troubleshooting Virtual Machine (VM) access and virtualised application issues for end users Basic network diagnostics ...

maintain cost awareness. Troubleshoot issues across platform, identity, networking, storage, security, and integration layers. Manage incidents, problems, and service requests in line with established ITSM processes. Investigate and resolve operational issues, ensuring timely restoration of service. Support major incident response activities where platform services are impacted. Contribute to root cause … Catalog, OneLake, Key Vault, Azure Monitor, Log Analytics, Entra ID, managed identities, secure networking, and private endpoint architectures. Proven experience in IT Service Management (ITSM), including incident, problem, change, release, and service request management. Experience working with ServiceNow or equivalent service management tools. Knowledge of production support models, escalation processes ...

skills across Microsoft 365 technologies including Intune, Entra ID, Teams and Exchange, alongside networking technologies such as Meraki and Cisco. Experience working with IT service management platforms such as Halo ITSM or similar tools for incident, request and asset management Problem-solving experience within a Service Desk environment that operates ...

Support meeting rooms, video conferencing systems, audiovisual equipment and collaboration technology. Record and maintain accurate information on incidents and requests using the company's ITSM system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification: Fluent in Spanish Excellent communication and interpersonal skills with a strong customer … SharePoint. Comfortable with Windows/user operating systems. Laptops, desktops, peripherals, printers and docking stations Wi-Fi, VPN and remote access. Experienced with ITSM and/or ticketing systems. This is a full-time position offering an annual salary of £40,000 - £45,000 + excellent company benefits. Apply ...