11 of 11 ITSM Jobs in the North East

computer science, engineering, business or systems analysis) Experience within large-scale, asset-intensive or regulated environments (e.g. utilities, infrastructure or similar) Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? Play a central role in a major technology transformation programme Build ...

services for the NHS Business Services Authority (NHSBSA) and our customers. We are looking for an experienced and motivated individual to join the IT Service Management team on a 12-month fixed term opportunity covering maternity leave Based in either Newcastle or Blackpool, this role combines both Problem Management … wide range of benefits and high street discounts! Main duties of the job As an IT Service Manager working in the DDaT IT Service Management Team, you will demonstrate a range of IT Service Management skills. The role requires a dedicated focus on Problem Management; as such it requires ...

principles. · Familiarity with version control (e.g. Git) or Salesforce DX tooling. · Exposure to AppExchange solutions (e.g. Conga) or third-party integrations. · Experience using an ITSM or ticketing platform (e.g. Jira Service Management, Halo, Freshdesk, ServiceNow). What We Offer · Hybrid working — minimum 3 days per week in our Newcastle upon ...

Systems, Software engineering, Computer Science or a related subject or relative equivalent experience. Evidence of continuous professional development. Desirable ITIL Foundation Certificate in IT Service Management Experience Essential In depth experience of managing or designing, configuring and sup porting application systems. Experience of working in an IT/technical environment ...

Autopilot Azure AD/Entra ID AD Connect Microsoft Defender Exchange Online Power Platform Data Compliance & Conditional Access Tenant migrations Experience working in an ITSM-based environment Desirable Experience gathering requirements and proposing technical solutions Relevant certifications in Microsoft 365 or related technologies Skills & Attributes: I'm looking for someone ...

Monday to Friday) The Person Open to candidates with similar experience from either MSP or in-house environments Strong exposure to Microsoft technologies and ITSM frameworks Ideally 23 years relevant experience within a 300500 employee environment, or supporting similar-sized clients within an MSP Degree or formal qualifications not essential ...

suppliers and contractors Managing local IT procurement and invoice processing Supporting health & safety compliance within the department Overseeing the effective use of the IT Service Management platform Maintaining accurate IT documentation Assisting with support and installation tasks where required Deputising for the IT Manager during periods of absence About ...

Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line … Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong ...

Responsibilities * Provide end-user support to VIPs and users via telephone, email, remote support and face-to-face * Prioritise and manage workloads through the ITSM platform (ServiceNow) * Conduct on-site technical investigations and escalate issues where required to ensure timely resolution * Collaborate with wider IT teams, including … with ongoing IT projects and maintain accurate technical documentation Skills & Experience * Previous experience within a Service Desk/Desktop Support environment * Experience working with ITSM platforms such as ServiceNow * Strong knowledge of Windows Operating Systems, Active Directory, Office 365 and Microsoft Teams * Understanding of networking concepts, anti-virus technologies ...

/WAN network connectivity across multiple sites Strong knowledge of Microsoft Office applications Experience working with advanced ITIL processes and best practices Experience using ITSM tools and managing ITSM processes Excellent communication skills with the ability to engage effectively with users at all levels of the organisation Deliver IT Infrastructure ...

Ensure services meet acceptance criteria across people, process, technology and data Oversee knowledge transfer and asset handover between suppliers Align processes and tooling, including ITSM platforms such as ServiceNow Ensure a controlled, low-risk handover into BAU operations What we're looking for: Proven track record delivering complex IT service … commercial, and business teams Experience working within SIAM or service integration models Familiarity with governance frameworks, RAID management, and structured reporting Experience with enterprise ITSM tools, ideally ServiceNow Background in regulated or complex environments is advantageous Relevant PM qualifications such as PRINCE2 ...