2 of 2 ITSM Jobs in East Anglia

clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts, system permissions, and desktop software installations. Customer Care: Translate complex technical issues into simple ...

required: Strong knowledge and practical experience of Product Lifecycle Management (PLM) systems, including Teamcenter. Experience of IT Application Lifecycle Management. Good understanding of IT Service Management principles and ITIL. Experience managing IT suppliers and third-party technology partners. Experience deploying and supporting IT solutions within an engineering environment. Experience working ...