5 of 5 ITSM Jobs in East Anglia

hardware, software, network and cloud-related issues Complete admin tasks, documentation and support records accurately and promptly Maintain accurate site information using IT Service Management tools Promote IT best practice across supported sites Follow change control processes and internal procedures Plan and organise your working week effectively across multiple locations ...

uphold Sysco’s Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical … work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 ...

performance and knowledge. Conduct regular 1:1s, team meetings, and contribute to performance reviews. Ensure accurate documentation of incidents, problems, and resolutions in the ITSM tool. Support the onboarding and training of new team members. Identify trends in incidents and escalate recurring issues to Problem Management or relevant support teams. … Skills, Experience & Knowledge: Experience working in a service desk or IT support environment. Previous experience in a supervisory role with direct reports. Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management). Experience working with SLAs, KPIs, and service reporting. Good understanding of ITIL principles and service management practices. Knowledge ...

security incidents, focus is overseeing BAU and how this is distributed across the team. Providing excellent customer service via the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. … Degree or equivalent. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Knowledge of smartphone & mobile device support. What can you expect from us Cost of living annual pay review. Company pension contributions ...

partner to the Incident and Service Delivery Managers, you will be responsible for maintaining the integrity of all records within the ManageEngine ITSM system while bridging the gap between technical teams and non-technical stakeholders. By translating complex business requirements into technical solutions and collaborating closely with 2nd Line … proactively leading and motivating the Junior SDAs ensuring that there is a culture of high performance, strong engagement and a commitment to continual improvement. ITSM Architecture:Administer and optimizeServiceDesk Plus (SDP), including the design of complexRequest Life Cycles (RLC)and visual workflows. Oversee the full Incident & Request life cycle from ...