1 to 25 of 49 ITSM Jobs in the East of England

and reassign them via agreed escalation paths as required. • Supporting JVs that are utilising BAM UK& I services. • Poly Video Conferencing via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals More ❯

looking for someone who's: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building relationships with third parties such More ❯

looking for someone who’s: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building relationships with third parties such More ❯

and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Desirable: Experience troubleshooting applications (web, client, mobile, SaaS) Database or data support experience (SQL/Microsoft Dynamics/D365) PowerShell Scripting (reading/editing) Given the chance to More ❯

ServiceNow (ITSM) Transition - ITSM "Project Manager" - 550 pay per day - paid through an umbrella (Inside IR35) Start 17th of November (ESSENTIAL) Six-month contract - in Stevenage/plus some home working - so must be flexible! Key Responsibilities: Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) in to another (including both standing up an … in group' ITSM tool, and the supporting tooling). Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and set a clear roadmap for the migration. Implement the transition to minimise disruption to group operations and ensure all necessary services remain available throughout the process. Oversee the secure migration of all data and infrastructure and validate that everything is working … to manage project budgets, tracking them responsibly and providing regular transparent updates. Skills and Experience: Extensive experience in managing complex IT projects, specifically those involving transition or transformation of ITSM services, MSP transitions, and ITSM tooling ( ServiceNow essential ) implementations. A strong understanding of ITSM frameworks (such as ITIL). A strong understanding of IT service operations, service management, infrastructure, applications More ❯

ServiceNow (ITSM) Transition - ITSM "Project Manager" - £550 pay per day - paid through an umbrella (Inside IR35) ***Start 17th of November*** (ESSENTIAL)Six-month contract - in Stevenage/plus some home working - so must be flexible! Key Responsibilities: * Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) in to another (including both standing up an … in group' ITSM tool, and the supporting tooling). * Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and set a clear roadmap for the migration. * Implement the transition to minimise disruption to group operations and ensure all necessary services remain available throughout the process.* Oversee the secure migration of all data and infrastructure and validate that everything is working … to manage project budgets, tracking them responsibly and providing regular transparent updates. Skills and Experience: * Extensive experience in managing complex IT projects, specifically those involving transition or transformation of ITSM services, MSP transitions, and ITSM tooling ( ServiceNow essential ) implementations. * A strong understanding of ITSM frameworks (such as ITIL). * A strong understanding of IT service operations, service management, infrastructure, applications More ❯

with a smile and a "can-do" attitude. Providing first-line support via phone, in person, and onsite at our head office Logging and managing support tickets in our ITSM system with clarity and precision Troubleshooting and resolving issues quickly, aiming for first-time fixes Escalating complex issues with detailed documentation to ensure smooth handover 6+Delivering exceptional customer service to More ❯

with a smile and a 'can-do' attitude. Providing first-line support via phone, in person, and onsite at our head office Logging and managing support tickets in our ITSM system with clarity and precision Troubleshooting and resolving issues quickly, aiming for first-time fixes Escalating complex issues with detailed documentation to ensure smooth handover 6+Delivering exceptional customer service to More ❯

/Apps & Certs solutions is a plus Skills & Competencies Oracle Cloud Financials (essential) Financial analysis, budgeting, and forecasting SQL and data reporting ITIL v3/v4 processes and structured ITSM tools Excellent problem-solving and analytical skills Strong communication and stakeholder management abilities Ability to work independently and manage multiple priorities What We Offer Opportunity to work in a dynamic More ❯

and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Desirable: Experience troubleshooting applications (web, client, mobile, SaaS) Database or data support experience (SQL/Microsoft Dynamics/D365) PowerShell Scripting (reading/editing) Given the chance to More ❯

first culture Proven experience in client experience or client service management role Strong organisational and time management skills Excellent communication and interpersonal abilities Proficiency in order management software/ITSM systems Analytical mindset with the ability to interpret data, create reports and make informed decisions Skilled in managing multiple tasks simultaneously Ability to work collaboratively with cross-functional teams Detail More ❯

/Apps & Certs solutions is a plus Skills & Competencies Oracle Cloud Financials (essential) Financial analysis, budgeting, and forecasting SQL and data reporting ITIL v3/v4 processes and structured ITSM tools Excellent problem-solving and analytical skills Strong communication and stakeholder management abilities Ability to work independently and manage multiple priorities What We Offer Opportunity to work in a dynamic More ❯

about this varied and rewarding role, please see attached job description. We look forward to your application. Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯

standardised, and accessible. The role combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and development. The More ❯

Car leasing scheme Cycle to work scheme Retail discounts Career development support We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract. If you enjoy building strong support teams, leading by example, and improving the way tech services are delivered, this could be a great fit. You'll take the More ❯

and delivery excellence. About You: You're a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions. Proven background in IT service management, ideally in a managed service or multi-site environment. Strong communicator and motivator who thrives in a fast-paced, customer-focused setting. Adept at balancing strategy with operational delivery. More ❯

technical understanding of: Windows 10/11 Microsoft 365 administration Active Directory/Azure AD Basic networking (TCP/IP, DNS, DHCP, VPN) Comfortable with remote support tools and ITSM/ticketing systems. Ability to communicate clearly with users of all technical levels. More ❯

of the following abilities and be open to learning new technologies, such as: Linux Operating system experience Understanding of Government Security Classifications Working knowledge of the Jira Service Management ITSM tool How youll support us This role will contain some elements of On Call dependant on project requirements. Our non-negotiables: Due to the highly secure nature of the projects More ❯

Business Analyst - £500 pay per day (via umbrella) - Hertfordshire/Hybrid workingITSM - ServiceNow - MSP Transition Start 1st of December To end of April 2026 Stevenage - Min. of two times per week is essential *Assess and develop business requirements and determine More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments … scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

developing the ServiceNow platform Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc) ServiceNow Certified System Administrator accreditation required, and having CIS-CSM/CIS-ITSM, ITIL v4 Foundation would be advantageous More ❯

UI policies, ACL's, data policies, UI scripts Lead and participate in development effort of solutions in three (3) or more of the following specializations: -ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) -Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) -Custom Application Development (Scoped Applications) -3rd Party Integrations Development (REST, SOAP, MID Servers, or More ❯

UI policies, ACL's, data policies, UI scripts Lead and participate in development effort of solutions in three (3) or more of the following specializations: -ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) -Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) -Custom Application Development (Scoped Applications) -3rd Party Integrations Development (REST, SOAP, MID Servers, or More ❯

UI policies, ACL's, data policies, UI scripts Lead and participate in development effort of solutions in three (3) or more of the following specializations: -ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) -Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) -Custom Application Development (Scoped Applications) -3rd Party Integrations Development (REST, SOAP, MID Servers, or More ❯

UI policies, ACL's, data policies, UI scripts Lead and participate in development effort of solutions in three (3) or more of the following specializations: -ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) -Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) -Custom Application Development (Scoped Applications) -3rd Party Integrations Development (REST, SOAP, MID Servers, or More ❯