1 to 25 of 42 ITSM Jobs in the East of England

and reassign them via agreed escalation paths as required. • Supporting JVs that are utilising BAM UK& I services. • Poly Video Conferencing via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals More ❯

in endpoint and device management tools such as Intune , SCCM , and Jamf (for macOS) . Scripting and automation ability (e.g., PowerShell ). Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira. Security awareness and experience with IAM, MFA, and endpoint protection solutions. Excellent communication skills and a collaborative, problem-solving mindset. Desirable: Certification or current study More ❯

in endpoint and device management tools such as Intune , SCCM , and Jamf (for macOS) . Scripting and automation ability (e.g., PowerShell ). Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira. Security awareness and experience with IAM, MFA, and endpoint protection solutions. Excellent communication skills and a collaborative, problem-solving mindset. Desirable: Certification or current study More ❯

service. Join our client and be part of a team that values innovation, customer satisfaction, and continuous improvement. If you are a proactive leader with a passion for IT service management, this role is your next career milestone. Apply now and help shape the future of IT support services. If you feel that the Service Desk Manager role is for More ❯

service. Join our client and be part of a team that values innovation, customer satisfaction, and continuous improvement. If you are a proactive leader with a passion for IT service management, this role is your next career milestone. Apply now and help shape the future of IT support services. If you feel that the Service Desk Manager role is for More ❯

TECHNICAL SKILLS: Ability to use internal systems in relation to the role Knowledge of Automatic Call Distributor ACD telephone system Active Directory management/administration/maintenance Richmond IT Service Management System knowledge/experience ITIL awareness Person Specification Customer Service Essential Must Demonstrate good customer service skills Service Desk Experience Essential Relevant Experience Qualifications Essential Relevant Qualifications Driving Licence More ❯

line with agreed service levels. Diagnose and resolve issues with PCs, laptops, printers, mobile devices, Microsoft 365 and other Trust systems. Log and track all calls via the IT service management system, keeping users updated throughout. Provide clear advice and guidance to colleagues, explaining technical issues in simple terms. Support the installation, configuration and maintenance of IT equipment and software. More ❯

to learn and manage competing priorities. Desirables: Microsoft Fundamentals certifications: * MS-900: Microsoft 365 Fundamentals * AZ-900: Microsoft Azure Fundamentals * SC-900: Microsoft Security, Compliance & Identity Fundamentals * Familiarity with ITSM toolsets (e.g., Halo, Autotask, ServiceNow)* Knowledge of RMM tools for device monitoring and remote support* ITIL Foundation certification or awareness of ITIL principles* Microsoft Fundamentals certifications: If you are currently More ❯

to learn and manage competing priorities. Desirables: Microsoft Fundamentals certifications: * MS-900: Microsoft 365 Fundamentals * AZ-900: Microsoft Azure Fundamentals * SC-900: Microsoft Security, Compliance & Identity Fundamentals * Familiarity with ITSM toolsets (e.g., Halo, Autotask, ServiceNow) * Knowledge of RMM tools for device monitoring and remote support * ITIL Foundation certification or awareness of ITIL principles * Microsoft Fundamentals certifications: If you are currently More ❯

collaboration, and stakeholder management skills. Ability to manage competing priorities in a complex, matrixed organization. Experience of managing 3rd parties and 3rd party delivered services Preferred : Any of the ITSM Frameworks Strong knowledge of medical device or regulated life science industry supply chains & procurement processes. You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are More ❯

of the business processes for the Digital Development and Automation Team. The post holder will manage and develop a small team of engineers in the delivery of RPA (UiPath), ITSM (ServiceNow), MS SQL server, bespoke web development and application support across the HBL partnership. The role is designed to build a combination of subject matter expertise and technical skills to More ❯

/weekend support for planned activities. To excel in this role, you should have: Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management. Proficiency in ITSM tools (e.g., ZenDesk, Service Now). Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling. Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting. More ❯

management platforms. They're the brains behind some of the world's top organisations, helping big names like Microsoft, Ipswich Town FC, and McLaren rev up their game with ITSM, PSA, and CRM software tailored to unique business needs. The Role Get ready for a career adventure! As part of this Graduate Scheme, you'll get hands-on experience in More ❯

directed by the Service Desk Manager or on site key contact. Logging and triage of technical support requests over the telephone, face to face or by email within the ITSM tool. Using remote control tools and technologies to assist end users’ as required Documenting systems and procedures as implemented for and on behalf of the customer creating a comprehensive knowledge More ❯

system updates and patches, using SCCM/Intune/WS1 The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now too ling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload . Leverage your technical expertise and collaborate More ❯

on this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯

deskside and remote support across Windows, Mac, iOS, and Android devices. Diagnose and resolve hardware, software, and application issues. Log, track, and manage incidents, problems, and changes in the ITSM system. Identify recurring issues and implement long-term solutions. Manage user lifecycle processes (Starter, Mover, Leaver), including account setup and access. Patch and update devices to meet security and compliance More ❯

related discipline. Extensive experience managing high-value vendor portfolios in a corporate environment. Demonstrable success delivering cost savings, service improvements, and innovation through strategic vendor management. Knowledge of IT service management frameworks (ITIL) and commercial best practice (e.g., CIPS, ISO 44001). Experience in high-growth, acquisition-heavy environments is highly desirable. Whats in it for you? We offer a More ❯

ambitious goals, prioritize effectively, and align team efforts with broader business objectives Technical Acumen: Familiarity with IBMi (iSeries) and/or Intel platforms, along with a solid understanding of ITSM/ITIL practices Strong Communication: Ability to engage confidently with both technical and non-technical stakeholders, building trust and fostering collaboration across teams Data-Driven Decision Making: Skilled in analyzing More ❯

and proactively respond to alerts and tickets (Level 1 support) Own and resolve incidents and service requests, escalating when needed Keep stakeholders informed and systems up to date via ITSM tools like ServiceNow Work closely with various technical teams to ensure service quality and continuity Support projects and handle out-of-hours responsibilities like performance updates and technical checks Rotate More ❯

out Configuration Software builds and repairs on various customer devices. Work includes Software builds, Software updates, Repairs, preparing kit to be to ship to various customers. Completing tasks on ITSM,SAP and ServiceNow environment, preparing reports, monitoring queues, answering queries, liaising with management/service management teams. The right candidate will have experience in Configuration Software builds problem solving and More ❯

standardised, and accessible. The role combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Responsibilities Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and training material. Translate complex technical information into concise, audience-appropriate content. Maintain document More ❯

standardised, and accessible. The role combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Responsibilities Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and training material. Translate complex technical information into concise, audience-appropriate content. Maintain document More ❯

standardised, and accessible. The role combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Responsibilities Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and training material. Translate complex technical information into concise, audience-appropriate content. Maintain document More ❯

and business change projects. Experience with systems implementation, system changes and upgrades, data migration, and stakeholder engagement. Skills: Strong communication, documentation, and project governance skills. Proficiency in tools like ITSM, Project Management toolsets. Qualifications : PRINCE2, APM, P3M, ITIL or PMI are a bonus but not essential—your experience and approach matter most. What’s in it for you? At Freebridge More ❯