6 of 6 ITSM Jobs in Hemel Hempstead

an escalation point for major technical incidents. Understanding of ITIL framework; ITIL v3/v4 Foundation Certification preferred. Extensive experience with service desk and ITSM platforms (e.g., ConnectWise, Autotask, ServiceNow). Strong technical understanding of Microsoft 365, Azure, Windows Server and Desktop operating systems. Strong networking fundamentals (DNS, DHCP, VPN More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

in Hemel Hempstead for a global leading digital solutions company. This strategic role is ideal for someone with extensive experience in IT Service Management (ITSM) systems, to ensure the highest standards of service delivery. The successful hire will manage both the Service Delivery Manager and Technical Manager, driving excellence across … ensure efficient and effective operations. Manage and mentor the Service Delivery Manager and Technical Manager, serving as a point of escalation. Implement and optimise ITSM systems (Halo) to enhance service delivery processes. Monitor and analyse service performance metrics to drive continuous improvement. Ensure compliance with industry standards and best practices. … Proven experience in a senior service delivery role, preferably within the retail or QSR (Quick Service Restaurant) industry. Strong background in IT Service Management (ITSM) systems and implementations. Excellent leadership and team management skills. Exceptional problem-solving and analytical abilities. Strong communication and interpersonal skills. Ability to thrive in a More ❯

business functions. 🔹 Ensure compliance with corporate IT policies and audits 🔹 Manage onboarding/offboarding of employees and IT asset procurement 🔹 Administer HRIS and enterprise ITSM systems 🔹 Support and mentor junior team members What We're Looking For ✔ Degree in Computer Science, MIS, or related field ✔ Proven experience as a Systems More ❯

business functions. 🔹 Ensure compliance with corporate IT policies and audits 🔹 Manage onboarding/offboarding of employees and IT asset procurement 🔹 Administer HRIS and enterprise ITSM systems 🔹 Support and mentor junior team members What We're Looking For ✔ Degree in Computer Science, MIS, or related field ✔ Proven experience as a Systems More ❯

business functions. ?? Ensure compliance with corporate IT policies and audits ?? Manage onboarding/offboarding of employees and IT asset procurement ?? Administer HRIS and enterprise ITSM systems ?? Support and mentor junior team members What We're Looking For ? Degree in Computer Science, MIS, or related field ? Proven experience as a Systems More ❯