19 of 19 ITSM Jobs in Hertfordshire

and reassign them via agreed escalation paths as required. • Supporting JVs that are utilising BAM UK& I services. • Poly Video Conferencing via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals More ❯

in endpoint and device management tools such as Intune , SCCM , and Jamf (for macOS) . Scripting and automation ability (e.g., PowerShell ). Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira. Security awareness and experience with IAM, MFA, and endpoint protection solutions. Excellent communication skills and a collaborative, problem-solving mindset. Desirable: Certification or current study More ❯

in endpoint and device management tools such as Intune , SCCM , and Jamf (for macOS) . Scripting and automation ability (e.g., PowerShell ). Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira. Security awareness and experience with IAM, MFA, and endpoint protection solutions. Excellent communication skills and a collaborative, problem-solving mindset. Desirable: Certification or current study More ❯

collaboration, and stakeholder management skills. Ability to manage competing priorities in a complex, matrixed organization. Experience of managing 3rd parties and 3rd party delivered services Preferred : Any of the ITSM Frameworks Strong knowledge of medical device or regulated life science industry supply chains & procurement processes. You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are More ❯

of the business processes for the Digital Development and Automation Team. The post holder will manage and develop a small team of engineers in the delivery of RPA (UiPath), ITSM (ServiceNow), MS SQL server, bespoke web development and application support across the HBL partnership. The role is designed to build a combination of subject matter expertise and technical skills to More ❯

/weekend support for planned activities. To excel in this role, you should have: Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management. Proficiency in ITSM tools (e.g., ZenDesk, Service Now). Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling. Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting. More ❯

system updates and patches, using SCCM/Intune/WS1 The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now too ling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload . Leverage your technical expertise and collaborate More ❯

deskside and remote support across Windows, Mac, iOS, and Android devices. Diagnose and resolve hardware, software, and application issues. Log, track, and manage incidents, problems, and changes in the ITSM system. Identify recurring issues and implement long-term solutions. Manage user lifecycle processes (Starter, Mover, Leaver), including account setup and access. Patch and update devices to meet security and compliance More ❯

related discipline. Extensive experience managing high-value vendor portfolios in a corporate environment. Demonstrable success delivering cost savings, service improvements, and innovation through strategic vendor management. Knowledge of IT service management frameworks (ITIL) and commercial best practice (e.g., CIPS, ISO 44001). Experience in high-growth, acquisition-heavy environments is highly desirable. Whats in it for you? We offer a More ❯

out Configuration Software builds and repairs on various customer devices. Work includes Software builds, Software updates, Repairs, preparing kit to be to ship to various customers. Completing tasks on ITSM,SAP and ServiceNow environment, preparing reports, monitoring queues, answering queries, liaising with management/service management teams. The right candidate will have experience in Configuration Software builds problem solving and More ❯

standardised, and accessible. The role combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Responsibilities Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and training material. Translate complex technical information into concise, audience-appropriate content. Maintain document More ❯

standardised, and accessible. The role combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Responsibilities Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and training material. Translate complex technical information into concise, audience-appropriate content. Maintain document More ❯

standardised, and accessible. The role combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Responsibilities Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and training material. Translate complex technical information into concise, audience-appropriate content. Maintain document More ❯

logistics and administration of warranty claims, requiring high levels of accuracy and strong administration skills. Key responsibilities include: Processing components and devices using key systems like SAP, ServiceNow, and ITSM . Checking and claiming warranties from vendor web portals (e.g., raising RMAs), ensuring awareness of financial implications and timeframes. Tracking and maintaining accuracy of serial numbers and assets throughout the More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments … scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

developing the ServiceNow platform Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc) ServiceNow Certified System Administrator accreditation required, and having CIS-CSM/CIS-ITSM, ITIL v4 Foundation would be advantageous More ❯

Job type: 3 month rolling contract Reverse Line Operative - Will be responsible for receipt of devices back into site from the field and repair vendors processing using SAP and ITSM to ensure the devices follow the correct path to Engineers, stock or return to repair vendors. Will also be needed to process warranty returns to vendors. Will need to liaise More ❯

sales cycle from qualification to close, including negotiation and smooth handover to delivery Market Intelligence & Collaboration Stay informed on industry trends, competitor offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross-functionally with Marketing, Product, Partner Teams, and Services to ensure customer success from day one Maintain a healthy pipeline … and sales enablement platforms Customer-focused, proactive, and solutions-oriented with excellent communication skills Strong ownership mindset with a bias for action and results Nice to Have: Understanding of ITSM, SIAM, or related service delivery frameworks Solutions sales integration/automation would be an advantage Note: HQ based in Finland. Upon joining the organisation you will spend a week in More ❯

sales cycle from qualification to close, including negotiation and smooth handover to delivery Market Intelligence & Collaboration Stay informed on industry trends, competitor offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross-functionally with Marketing, Product, Partner Teams, and Services to ensure customer success from day one Maintain a healthy pipeline … and sales enablement platforms Customer-focused, proactive, and solutions-oriented with excellent communication skills Strong ownership mindset with a bias for action and results Nice to Have: Understanding of ITSM, SIAM, or related service delivery frameworks Solutions sales integration/automation would be an advantage Note: HQ based in Finland. Upon joining the organisation you will spend a week in More ❯