13 of 13 ITSM Jobs in Hertfordshire

Business ITSM Sales Executive/ITSM Solutions Sales IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission OTE £120,000 - £150,000 About the Role Were seeking an experienced New Business Solutions Sales Executive with a proven … track record in ITSM solutions sales , software integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT ...

documentation for common issues. Previous experience on a Tech Bar/Walk-up Support service Experience in handling incidents and requests and updating ITSM tools with progress/resolution. Microsoft Windows technical support experience Good knowledge of Windows 10/11 and MS Office Suite Competent in using and supporting ...

products in commercial environments. Practical experience with Agile (Scrum, Kanban). Ability to manage budgets and technical trade‐offs. IT Operations & Soft Skills IT Service Management and system admin experience. Ability to maintain IT equipment and local networks. Strong communicator with excellent stakeholder skills. Good understanding of UX, usability ...

role Providing first-line support via phone, in person, and onsite at the head office Logging and managing incidents and requests through the ITSM system Troubleshooting and resolving issues efficiently, with a focus on first-time fixes Escalating complex issues with clear and detailed documentation Delivering a high standard ...

grips with our systems and processes, you’ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered! Knowledgeable, high-achieving, experienced and fun colleagues A career with room ...

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It … communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. ...

value, not just software features Experience working within UK enterprise sales environments Strong ownership mindset and proactive pipeline generation Nice to Have Exposure to ITSM, integration, automation, or outsourcing environments Experience selling into MSPs or IT service providers ...

certification. Experience working with Field Service Lightning (FSL). Background in integrating Salesforce with finance, billing, or expense platforms. Familiarity with IT Service Management (ITSM) processes and tools such as ServiceNow or Jira Service Management. ...

delivery processes. Own departmental P&L, ROI, resource utilisation and scalable growth. Act as a key member of the Senior Leadership Team. IT Service Management & Service Delivery Own end-to-end IT Service Management across customer-facing services, including service desk, incident/change management, asset and device management … evangelism. Provide leadership for internal IT, systems, integrations, automation and practical AI enablement initiatives. Skills & Requirements Senior technology leader with proven experience in IT service management and service delivery leadership (ideally ITIL, MSP or similar environment). Strong background in solution architecture and systems integration across retail, logistics, manufacturing, hospitality ...

Build and execute a structured new-logo strategy across MSPs, service integrators, and enterprise IT organisations. Identify and engage senior decision-makers across IT, Service Management, Operations, and Digital Transformation. Qualify opportunities using a consultative, value-led approach that connects technical challenges to commercial outcomes. Develop targeted outreach and account … sales within IT services, ITSM, integration, or automation environments. Track record of selling complex, consultative B2B solutions involving multiple stakeholders. Strong understanding of IT service management models, managed services, and recurring revenue structures. Ability to translate technical capability into clear, compelling business outcomes. Excellent communication, presentation, and stakeholder management skills. ...

required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. … analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups ...

Microsoft Dynamics365, ProSuite, Canvas * Work as part of the DevOps resolver team to resolve incidents by priority within agreed OLAs as logged in the ITSM Service Desk system, liaising with 3rd parties as required. * When required provide out of hours support for major incidents and upgrades as required (Time … performance. * Provide 3rd line applications support to all colleagues across the company. * Accurately record and update service requests, problems and change requests using the ITSM system. * Act as a permanent member of Technical Change Board. * Mentor the DevOps Applications Engineers to improve their knowledge and skills. * Work with the Head ...

Integration/Automation Sales Executive ITSM Location: Hybrid North London (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 base + uncapped commission About the Role We are seeking a commercially driven New Business Solutions Sales Executive to accelerate growth across our ITSM, integration ...