2 of 2 ITSM Jobs in Herefordshire

other remote support technologies. Strong fault-finding and diagnostic skills, with the ability to resolve complex technical issues. Experience using IT Service Management or Service Desk systems. Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Strong organisational skills ...

/NVQ 4 in Business Administration or Customer Service or significant knowledge and experience in relevant HR processes Desirable Foundation level certificate in IT service management (or equivalent) Experience Essential Experience of providing technical information/instructions to staff and managers Understanding of a range of work procedures and practices ...