1 to 25 of 34 ITSM Jobs in Slough

on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in a reasonable amount of More ❯

Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience). 3+ years of experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical More ❯

Quality focused with strong documentation discipline. Qualifications Bachelor’s Degree in IT, Computer Science, or related field. ITIL Foundation Certification preferred. M365 or CompTIA A+ certification desirable. Tools & Platforms ITSM: ManageEngine Endpoint & Security: CrowdStrike, Zscaler, Intune Collaboration: Microsoft 365 Suite (Teams, SharePoint, OneDrive) Remote Support: Zoho Assist More ❯

experience: 5+ years experience in IT Service Management. 3 years experience in a leadership role. Experience within the retail and/or Hospitality sector preferred. Experience using the IT Service Management frameworks (ITIL v4 preferred). Experience developing and mentoring teams. What We Can Offer You: • Competitive salary • Annual bonus • The opportunity to work remotely on an ad hoc basis More ❯

functional teams to support scalability and performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell More ❯

and governance reporting. Required Skills & Experience Strong expertise in enterprise networking (WAN, LAN, WLAN) and SDN technologies. Hands-on experience with Cisco, Juniper, and modern network platforms. Familiarity with ITSM processes and tools (e.g., ServiceNow). Knowledge of security compliance and risk management in large-scale networks. Excellent communication and stakeholder management skills. Certifications (Preferred) CCNP/CCIE or equivalent. More ❯

Subject Matter Experts when necessary. We are looking for experience in the following skills: Knowledge and experience working with ServiceNow in Development Experience in 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g More ❯

SAFe) with 2+ years applied experience. · Certified Project Management Professional (e.g., PMP, PRINCE2) or similar experience · Strong facilitation skills with experience running workshops and project ceremonies. · Deep familiarity with ITSM and process transformation projects. · Demonstrated experience leading customer-facing engagements in a consultancy or partner setting. Technical Competency Expectations: · Proficient in ServiceNow platform, core modules, out-of-the-box processes More ❯

existing, new and emerging technologies Desirable experience includes: Experience in architecting solutions in Azure, AWS, GCP is desirable. Integration platform improvements. Cloud-smart strategies and automation platforms. Familiarity with ITSM/ITIL and system development life cycle methodologies. Why join ? This is more than a technical role – it’s an opportunity to make a lasting impact. You’ll be central More ❯

for someone who can combine deep platform expertise with architectural vision and mentoring capability. Key Responsibilities Lead the design and delivery of ServiceNow architecture across multiple product lines (beyond ITSM). Guide development teams, enforcing code quality, standards, and architecture reviews. Act as a trusted advisor to clients and internal teams, influencing design decisions and solution strategy. Develop integrations with More ❯

IT Service Management Analyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT Service Management Analyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss Voice of the Customer feedback, discuss Any … end users. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework. Experience in dealing with third party suppliers Experience with ServiceNow administration and development IT Service Management Analyst - 12 Month FTC - London (Hybrid More ❯

Knowledge of two or more of the following Enterprise Resource Planning, Asset Management Systems, Revenue Collection, Document Management, Real-Time Information Systems, Forms Platforms, Operational Support, Reporting, Monitoring Applications, ITSM Toolsets and integration technologies/systems. Knowledge of agile project management methodologies. Working knowledge of solutions development methodologies. Skills Excellent oral and written communication skills at a business and technical More ❯

presales, solution architecture, or consulting within IT Infrastructure or EUC domains Proven experience designing and delivering device lifecycle management and DaaS solutions at scale Hands-on exposure to ServiceNow ITSM/ITOM , asset workflows, and integration Experience with smart locker/vending machine integrations for IT hardware logistics Knowledge of FSO/TechBar models , resource planning, and IT support automation More ❯

business-critical systems Act as Incident Commander, driving triage, escalation, resolution and stakeholder updates Run real-time war rooms, coordinating cross-functional teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance and availability Maintain a structured Major Incident framework aligned to ITIL 4 and operational resilience Lead continual service improvement More ❯

the MITRE ATT&CK Framework and Cyber Kill Chain. Ability to communicate technical information clearly to both technical and non-technical audiences. Awareness of cloud computing, networking, firewalls and ITSM processes. Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear More ❯

defect management. Ability to analyse requirements and translate them into effective test scenarios. Hands-on experience with Service now implementations, and testing. Experience testing across multiple modules such as ITSM or instances. Attention to detail, proactive problem-solving, and strong communication skills. Please note: The ideal candidate will have experience working on implementations, preferably with ServiceNow. Interview process: One interview More ❯

development blockers. Document High-Level Design artefacts and propose solutions. Identify improvement opportunities and contribute to platform health management. What we’re looking for: Expert proficiency in ServiceNow , including ITSM, ITOM, or relevant modules. Proven experience as a Solution or Technical Architect in ServiceNow. Strong experience leading technical teams and managing delivery decisions. Excellent problem-solving, communication, and documentation skills. More ❯

have good knowledge and experience within: Public Cloud (AWS, Azure, GCP) Cloud Strategy (Migrations, Optimisations, Adoptions) DevOps Methodology (DevX, Agile) Client Facing Skills (Consulting, Pre-Sales) Delivery (PM, Scrum, ITSM) What’s in it for you? £4k annual bonus Free Certification Scheme (AWS, Azure, Agile) Uncapped Progressions (Just hit the criteria and you will continually climb the ranks) Travel expenses More ❯

is desirable Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous Experience managing the sales cycle from business champion to the C-level Showed consistent overachievement of sales goals in a large geographic territory selling a technical product The More ❯

Windows/Desktop Support Engineer 5-Days onsite in London 6 Month Contract Start Date - ASAP Rate - £250/Day Required Skills & Experience: Proficiency in Microsoft Office applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with … changes are implemented with minimal disruption and in accordance with governance standards. CANDIDATE PROFILE//Candidates for this position must have: Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal). ITIL v4 Foundation Certification or equivalent experience ( required ). Additional ITIL modules or certifications (e.g., Problem Management, High Velocity … understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. Excellent analytical and troubleshooting skills. Confident communicator with the ability to engage stakeholders at all levels. Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). Calm under pressure and able to manage multiple priorities. Strong documentation and reporting skills. A continuous improvement mindset with a passion More ❯

trading applications for BGC Partners and associated entities. The department consists of several individual disciplines including customer-facing support (“eOperations”), technical support and system management (“Production Support”), and IT Service Management (Incident, Problem, Change, and associated governance routines). We are seeking a qualified candidate for the following position: IT Service Management (Incident, Problem & Change) Process Manager Assist with the … running and development of the ITSM function, through the support and continual improvement of key (Major) Incident, Problem and Change Management processes. The ITSM Analyst, reporting to the Global Head of IT Service Management. Support the management of Major Incidents, ensuring efficient resolution and providing effective stakeholder communication. Be responsible for clarifying the severity levels of incidents and ensuing Incident … required criteria is met and process followed. Oversee regular Technology CAB meetings, preparing and distributing materials prior to and on conclusion of each session. Support the maintenance of our ITSM tool, ensuring Services, Application and Configuration CMDBs remain updated to support our IPC Processes. Ensure accuracy and the timely updates of IPC tickets to support our regular Stakeholder reporting. Create More ❯

ITSM Change Manager – Global Financial Services Leader (Fully Remote/Hybrid UK) Are you ready to play a key role in shaping the way IT change happens across a growing, global organisation? We’re partnering with a Fortune 500 financial services and technology group that has built a reputation for innovation, integrity, and excellence. With operations in over 20 countries … and a people-first culture recognised through multiple “Employer of the Year” awards, this is a business where your contribution is really recognised. The Opportunity As an ITSM Change Manager , you’ll take ownership of the end-to-end Change Management process – driving governance, efficiency, and risk control across enterprise-level IT systems. You’ll ensure every change is planned … to ensure CMDB accuracy and minimal service disruption. Produce and maintain change documentation, reports, and post-implementation reviews. What You’ll Bring Proven experience in IT Change Management or ITSM leadership within a large or regulated environment. ITIL v3 or v4 Foundation certification (advanced certifications a plus). Strong knowledge of ServiceNow Change Management module and related automation processes. Familiarity More ❯

ITSM & Reporting Analyst Location: London or Warsaw (Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You’ll be responsible … Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the ITSM platform (e.g., ServiceNow) Validate and reconcile data for regulatory and audit reporting (PCI DSS, DORA, ACPR, GDPR) Assist in control evidence and audit response materials related to ITSM process adherence … owners with ad-hoc reporting, metrics tracking, and trend analysis Contribute to post-incident reviews, change reviews, and CSI initiatives What you’ll bring 2–4 years’ experience in ITSM reporting, operations, or service analytics Bachelor’s degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM platforms such as More ❯

operations of the internal IT support team Act as the main escalation point for service-related incidents, making sure issues are routed and resolved quickly Maintain oversight of core ITSM processes which includes - incident, request, and change management Guide operational tooling improvements and help prioritise internal service enhancements Manage relationships with suppliers for hardware, mobile, and connectivity reviewing contracts and … 2nd/3rd Line Managing escalations and working closely with internal teams ensuring service quality Good working knowledge of core Microsoft tools – Office 365, Intune, Active Directory Familiarity with ITSM platforms (e.g. Freshservice, ServiceNow, Jira) Strong communicator - able to work with technical and non-technical stakeholders alike Some exposure to change management and helping shape technical delivery would be useful More ❯