6 of 6 ITSM Jobs in Slough

to support strategic decisions Integrate with the global ServiceNow practice PMO to maximise efficiency of people, processes and technologies Portfolio & Program Management Oversee a portfolio of ServiceNow programs across ITSM, ITOM, HRSD, CSM, and other modules. Ensure projects are delivered on time, within scope, and on budget while meeting quality standards. Prioritize and sequence initiatives based on business value, risk More ❯

scenarios, including event-based deployments). Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva). Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL). Nice To Have, but Not Required Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is preferred. More ❯

years’ experience in enterprise application support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management) Exposure to application performance More ❯

platforms in an MSP or SaaS environment. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture. Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Track record of driving product strategy More ❯

Area Responsibilities BAU/2nd line support (ITSM Tickets & queues) Reviewing, triaging and managing support tickets. Working with internal teams and our support partners to resolve and clearly communicate updates with business users. Review ITSM support queues daily, drive down backlog and aged of tickets. Review ticket quality – ensure all mandatory fields are filled in. Ensure clear ways of working … Regular meetings/communication with vendors for outstanding actions on tickets/changes Monitor/evaluate supplier performance. Service performance Create daily, weekly, monthly, annual reports Create dashboards Review ITSM queues daily Daily communication with business and users Service Improvements & Documentation Identify opportunities for improvements Create self help guides for users Create process documents Create knowledge articles Create process documents More ❯

partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse More ❯