1 to 25 of 26 ITSM Jobs in Berkshire

tools Laptop, desktop, and thin client support Strong incident triage and troubleshooting skills Excellent communication and customer service skills Desirable Skills & Experience Experience with ITSM tools (e.g. ServiceNow) Azure platform experience or Azure Fundamentals certification Knowledge of: Web filtering (Websense, Mimecast) Endpoint security (Microsoft Endpoint Protection, McAfee) SharePoint Patching ...

contributing to root cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

/Lenovo/Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL ...

Exchange Basic networking knowledge (e.g. Juniper, Aruba, Fortinet) Remote support tools, desktop/laptop support Strong troubleshooting, communication, and customer service skills Desirable ITSM tools (e.g. ServiceNow) Azure experience or certification Endpoint security, web filtering, SharePoint, patching Virtualisation or networking/cloud certifications Key Attributes Customer-focused, organised, and proactive ...

using formal methodologies. Ability to analyze business requirements, manage bids, and lead diverse teams across cultures. Qualification Degree in Engineering, Business, or equivalent experience; ITSM certification preferred. What you'll love about working here Hybrid working Open access to digital learning platforms Active employee networks promoting diversity, equity and inclusion ...

/NetScaler administration VMware vSphere, ESXi & vCenter VDI support and optimisation Office 365 & endpoint management Patch management, upgrades & security hardening ServiceNow or similar ITSM tooling Strong troubleshooting across EUC environments Active SC Clearance is essential. Ideal for someone who enjoys fixing problems others pretend are network related. For more information ...

User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities ...

BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £32,000 basic OTE: +£6,000 Year 1 - Uncapped Start Date: ASAP An exciting opportunity has arisen with a growing, global ...

BDM - IT Services Location: Reading, Berkshire (Office-based) Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. Type: Permanent Salary: £26,000 £32,000 basic ...

BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 – £32,000 basic OTE: +£6,000 Year 1 - Uncapped Start Date: ASAP An exciting opportunity has arisen with a growing, global ...

ServiceNow ITSM Business Analyst - Bracknell, Berkshire - onsite 3 days a week £550-£600 per day inside IR35 via Umbrella company Experienced Business Analyst to support a strategic ITSM transformation initiative, focusing on the migration from a shared ServiceNow environment to a dedicated EU-region ServiceNow instance. Key skills & experience Proven … experience as a Business Analyst in IT transformation projects, preferably within enterprise environments Strong knowledge of ServiceNow, with hands-on experience in ITSM modules Solid understanding of ITSM processes: Incident Management Request Management Change Management Problem Management CMDB/ITOM concepts Experience in ITSM migration or implementation projects (strong asset ...

BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £32,000 basic OTE: +£6,000 Year 1 - Uncapped Start Date: ASAP An exciting opportunity has arisen with a growing, global ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal … progress reports and ensure CRM data is accurate The successful Internal Sales Executive will have the following related skills/experience: Proven experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

ROLE OVERVIEW We are seeking a Sales Executive with proven experience selling within the MSP or IT Service Management (ITSM) sector. This hybrid position will involve a balance of new business generation and managing existing customer relationships. You will be responsible for identifying and securing new opportunities, building and maintaining … handover Account Management Develop and grow existing customer relationships, identifying upsell and cross-sell opportunities Act as a trusted advisor to clients on their ITSM improvement journey Maintain regular account reviews and support long-term customer success Work closely with delivery teams to ensure successful execution and identify further opportunities ...

global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. … trusted advisor on ITSM improvement and transformation initiatives Forecasting against targets and maintaining accurate CRM data The Person Proven track record in IT Service Management solution sales. Previously worked in B2B sales. Experience in both new business acquisition and account development. Strong commercial awareness with excellent negotiation and relationship skills. ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal ...

demand across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow Technical Business Analyst, developers, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry frameworks and a reputation … experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales who can confidently pitch ...

demand across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow development, technical business analysis, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow Technical Architect, technical business analysis, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. … trusted advisor on ITSM improvement and transformation initiatives Forecasting against targets and maintaining accurate CRM data The Person Proven track record in IT Service Management solution sales or from an MSP background. Previously worked in B2B sales. Experience in both new business acquisition and account development. Strong commercial awareness with ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expa... CRWG1 ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expa click ...