1 to 25 of 29 ITSM Jobs in Berkshire

resolved within agreed service levels. Review and approve root cause analysis reports and corrective action plans for operational incidents. Ensure compliance with IT service management processes including Change Management, Capacity Management, and Availability Management. Manage telecom operational budgets, ensuring cost control, forecasting, accruals, and financial reporting activities are completed accurately. ...

desirable. Additional languages such as French, German, Spanish, Portuguese, Arabic, or other languages commonly used across EMEA are considered an asset. Familiarity with ERP, ITSM, Customer Support, or Service Management platforms is considered an asset. Education and Experience Bachelor’s degree in Business, Engineering, Computer Science, Information Technology, or related ...

troubleshooting printer hardware and software issues Strong customer service and communication skills Ability to prioritise and manage workloads effectively Experience using IT service management (ITSM) and ticketing systems Relevant IT support experience Desirable Experience with PaperCut, uniFLOW, Equitrac or similar print management platforms Knowledge of Microsoft 365, Azure and cloud ...

supply chain teams Degree in Engineering, Computer Science or a related discipline Project Management qualification (APM, PRINCE2 or equivalent) or equivalent experience IT Service Management knowledge (ITIL or similar) Desirable API integration, middleware or event-driven architectures Interoperability and systems integration Cyber Security and secure engineering environments Cloud or enterprise ...

Strong expertise in platform customization, integration, and workflow automation. Technical Skills ServiceNow Modules Experience in one or more of the following: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Service Catalog Employee Center/HR Service Delivery (HRSD) Customer Service Management (CSM) Governance, Risk & Compliance ...

including switches, routers, servers and cabling. Creating and maintaining knowledge base articles and standard operating procedures. Working to agreed service levels and recognised IT service management practices. Travelling periodically to other company sites to provide hands-on IT support. About You We're looking for someone with at least ...

methodology. Network management platforms: Cisco DNA Centre, SolarWinds NPM/NCM, NetBrain, Infoblox. Vulnerability management: parsing Cisco PSIRT, Juniper JSA, and NVD CVE data. ITSM integration: ServiceNow change management, CMDB for network asset tracking. SD-WAN patching exposure (Cisco Viptela, VMware VeloCloud) is advantageous. SOFT SKILLS & COMPETENCIES Strong risk assessment ...

senior technology and business leaders. Experience managing third-party technology suppliers. Knowledge of technology infrastructure, cloud services and business applications. Experience working with IT Service Management platforms. Strong project management experience using Agile, Waterfall and hybrid delivery methodologies. This is an excellent opportunity for a Technology Change or Delivery professional ...

principles. Excellent communication skills with the ability to engage confidently at both technical and senior stakeholder level. Experience of using ServiceNow or another enterprise ITSM platform. A calm, organised approach with excellent decision-making skills. Flexibility to support an operational shift or on-call rota where required. What ...

coordination when issues, risks or dependencies span multiple teams, suppliers or regions. The following skills/experience are essential: Strong experience in IT Service Management within a multi-supplier environment. Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management. Experience leading ...

understood and planned effectively. Essential Experience Current DV (Developed Vetting) clearance. Previous MOD or Defence sector experience is essential. Strong background in IT Service Management . Experience in demand management, capacity management, or service planning. Good understanding of technical infrastructure, including servers, networks, hosting, or data centre environments (technical expertise ...

detail and proactive problem-solving approach. Desirable Experience Experience supporting supplier exits, contract transitions, or vendor offboarding activities. Retail industry experience. Knowledge of IT service management, infrastructure, or technology delivery environments. This is an excellent opportunity to join a high-profile programme and play a key role in delivering ...

networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting Experience supporting printers, peripherals and associated end-user equipment Familiarity with IT service management, ticketing systems and working within defined SLAs Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions ...

networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting Experience supporting printers, peripherals and associated end-user equipment Familiarity with IT service management, ticketing systems and working within defined SLAs Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions ...

testing, and new features. Providing expert guidance and coaching on system capabilities, limitations, and system best practices. Skills and Experience: Strong working knowledge of ITSM/PSA platforms (Halo would be an advantage). Experience configuring workflows, automations, forms, dashboards, and service catalogue structures. Strong analytical thinking, problem solving skills ...

Business Development Representative IT Services Location: Reading, Berkshire Office-based Type: Permanent, Full-time Salary: £26,000£32,000 basic - Double OTE - Uncapped earning potential Start Date: ASAP The Opportunity An exciting opportunity has arisen ...

support your finances, wellbeing and family. Working Pattern Permanent | Full Time | Flexible First options available The role The Service Resilience Lead is a retained ITSM role within a SIAM Hybrid model, overseeing service resilience, continuity and recovery across the service ecosystem, with a focus on business critical services and their ...

ecosystem, for example change and transport management or S/4HANA programmes, would be a real advantage, as would exposure to DevOps and ITSM tooling or the utilities sector. Not essential, the domain can be learned. What We Do We enable every SAP‐run business to manage change intelligently ...

ecosystem, for example change and transport management or S/4HANA programmes, would be a real advantage, as would exposure to DevOps and ITSM tooling or the utilities sector. Not essential, the domain can be learned. What We Do We enable every SAP-run business to manage change intelligently ...

Business Development Representative IT Services Location: Reading, Berkshire Office-based Type: Permanent, Full-time Salary: £26,000£32,000 basic - Double OTE - Uncapped earning potential Start Date: ASAP The Opportunity An exciting opportunity has arisen ...

internet and connectivity issues. Supporting Microsoft Teams, Zoom, Webex and meeting-room/AV technology. Managing incidents and service requests through an ITSM platform such as ServiceNow . Working with third-party IT suppliers and managed service providers. Supporting IT projects, device deployments, asset management and service improvements. Maintaining accurate … skills and the ability to explain technical issues to non-technical users. The discretion and judgement required when supporting senior stakeholders. Experience working with ITSM/ticketing systems and third-party suppliers. ITIL Foundation, Microsoft certifications, endpoint/security qualifications or experience within financial services/investment environments would ...

managing performance metrics (SLAs, KPIs) and leading formal service review meetings. Certification: ITIL Foundation certification (or equivalent) is highly desirable; deep understanding of IT Service Management processes (Incident, Problem, Change). Soft Skills: Exceptional communication, diplomatic negotiation, and conflict resolution skills to manage challenging operational discussions effectively. Key Competencies … firm approach to manage and resolve vendor disputes quickly and effectively, ensuring service restoration and holding vendors accountable to contractual obligations. IT Service Management (ITSM): Deep practical understanding of ITIL principles (Incident, Problem, and Change Management) as they relate to and are executed by third-party vendors. Stakeholder Communication: Ability ...

across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality … customer satisfaction. Qualifications and Skills: Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving ...

communication for incidents, planned maintenance, and service performance, building trust and supporting client retention and growth. Service tooling and reporting Define and own the ITSM tooling strategy, ensuring platforms support scalable, consistent service delivery across products and regions. Define and evolve service data, reporting, and client transparency capabilities, ensuring cross … product visibility and actionable insight for internal and client decision-making. Drive standardisation and optimisation of ITSM tooling, automation, and self-service capability across the function. Identify and adopt AI-assisted capabilities (e.g., intelligent triage, predictive incident detection, automated resolution workflows) to improve service efficiency and quality. Manage ITSM ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...