2 of 2 ITSM Jobs in Solihull

Are you a seasoned IT Service Manager who wants to take full ownership of an IT support function This is an opportunity to lead the design and build of an end-to-end IT support ...

ticket progression, and potential breaches. Manage team rotas to ensure effective coverage for in-hours and out-of-hours support. Take ownership of IT Service Management processes including Incident and change. Work with internal teams and external suppliers to remove blockers and enhance service performance. Produce and share monthly service … team that values learning, knowledge sharing, and mutual support. Previous experience in IT support is essential, along with an understanding of ITIL and IT service management principles, with ITIL 4 Foundation being particularly advantageous. You will be confident in guiding and supporting teams with an outgoing approach and strong people ...