5 of 5 ITSM Jobs in Solihull

services VLANs and VPNs Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet. Strong understanding of network security principles. Experience with ITSM/ticketing systems, ideally ServiceNow. Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience within a 24/ ...

stakeholders. Excellent attention to detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What You’ll Get Salary: £55,000 - £65,000 for experienced A players. ...

deliver reliable, scalable services with a focus on continuous improvement, resilience and cost effectiveness. You will own the operating model, set governance across ITSM practices, and partner with Tech leadership to raise service standards and customer experience worldwide. #J-18808-Ljbffr ...

that clearly show performance, risk, customer experience, trends and improvement actions.Leadership through managers: Lead and develop managers, senior specialists and team leads across Service Desk, ITSM and EUC, setting clear expectations and holding leaders accountable for performance, behaviour and impact.People, capability and succession: Build a high-performing and aligned leadership … high-impact operational escalations and maintain momentum under pressure.Preferred Skills & Qualifications:ITIL Foundation, ITIL Managing Professional or equivalent service management certification.Experience with Enterprise IT Service Management, Endpoint Management, Identity, Collaboration and Service Experience platforms.Experience implementing automation, self-service, knowledge management, service catalogue or AI-enabled support capabilities.Project, programme or change ...

clearly show performance, risk, customer experience, trends and improvement actions. Leadership through managers: Lead and develop managers, senior specialists and team leads across Service Desk, ITSM and EUC, setting clear expectations and holding leaders accountable for performance, behaviour and impact. People, capability and succession: Build a high-performing and aligned … operational escalations and maintain momentum under pressure. Preferred skills & qualifications: ITIL Foundation, ITIL Managing Professional or equivalent service management certification. Experience with Enterprise IT Service Management, Endpoint Management, Identity, Collaboration and Service Experience platforms. Experience implementing automation, self-service, knowledge management, service catalogue or AI-enabled support capabilities. Project, programme ...