1 of 1 ITSM Jobs in Southwark

core collaboration tools: Jira, Notion, Zoom, Slack, and other software in the estate Log, triage and resolve tickets via Freshservice (or equivalent multi-service ITSM platform), maintaining SLA adherence Create and maintain process documentation, knowledge base articles and self-serve guides Identify opportunities for automation and process innovation to reduce … device fleets via Intune Excellent hands-on break-fix knowledge for Apple and Windows hardware 2+ years managing tickets through a multi-service ITSM platform (Freshservice experience preferred) Strong communication skills; comfortable educating non-technical users Experience supporting AV/meeting room technology A proactive mindset toward documentation and automation ...