21 of 21 ITSM Jobs in Central London

artefacts and ensure updates reflect ongoing changes in technology, process, or customer demand. Requirements 5+ years’ experience in service architecture, service design, or IT service management within a complex or technology-led business. Strong understanding of ITIL, service lifecycle management, and modern service delivery models (cloud, hybrid, managed services). ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

track record of delivering new system features and improvements. Hands-on expertise in ServiceNow administration, configuration, and development, with broad technical knowledge including ITSM, workflow automation, integrations, DevSecOps, CI/CD pipelines, and release management. Strong analytical and problem-solving skills, with the ability to manage multiple priorities and deliver ...

issues, improvements, and transformation opportunities. Ensure transparency through structured dashboards and measurable service performance reports. Tools, Automation & Process Innovation Strengthen AG’s AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards). Drive automation using UiPath, SAP Cloud ALM, and monitoring tools. Embed ITIL, SAP Activate, Agile, and DevOps best practices into ...

service quality, and escalations. Maintain knowledge base and manage risk/vulnerability exceptions. What We're Looking For Strong background in specialty insurance IT service management (essential). Experience supporting claims, policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways ...

Management and/or Service Transition within an IT Environment * Understanding of ITIL processes and service lifecycle concepts * Experience working with ServiceNow or similar ITSM platforms * Strong organisational and communication skills * Ability to manage multiple priorities and work collaboratively with stakeholders Knowledge and Service Transition Manager In accordance with ...

Experience in IT Helpdesk/Service Desk support Knowledge of incident, request, and problem management Hands-on troubleshooting (hardware, software, basic networking) Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar) Strong communication and customer service skills This is an urgent vacancy where the hiring manager is shortlisting ...

code • Ability to analyse incident and operational data to drive systemic improvements Desirable: • Microservices and container architecture • Observability tooling and telemetry frameworks • IT Service Management • ServiceNow exposure, particularly Continual Improvement or Integrated Risk modules • Experience operating within global organisations This role requires a technically credible architect with an engineering mindset ...

service request processes * Management of difficult situations with the business in a timely fashion, communicating in a clear and effective manner * A strong IT Service management background, managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting. Technical ...

workshops Shape solutions across a range of services, including: Secure networks & hosting Digital workplace Data/AI/analytics Cyber security & resilience Managed services & ITSM/SIAM models Build pre‐sales artefacts: architectures, roadmaps, service definitions, high‐level designs Support bids and proposals with delivery and commercial teams ...

security boundaries, and observability. Architect document intelligence pipelines (classification/extraction/OCR/validation) and integrate with downstream systems (CRM/ERP/ITSM/EDM). Define non-functional requirements (availability, latency, throughput, cost, DR/RTO-RPO) and ensure solutions meet them. Implement identity & access (Entra ...

qualifications, such as AWS and Cisco Certifications Operational Provide last line support for solutions delivered by the engineering function in line with existing IT service management processes.Act as an escalation point, for the managed service, for problems pertaining to network technology and with a view to re-engineering. Successfully transition ...

Engine, Kubernetes, BigQuery, Cloud Storage and Networking Experience with Infrastructure as code (IaC) tools such as Terraform, Ansible Strong understanding of IT service management (ITSM) frameworks like ITIL Experience with DevOps tools and deployment patterns Strong understanding of High Availability and Multi Region Architectures Hands on experience in Application Migrations ...

flexible approach to consistently meet targets. - Domain knowledge : Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI. - Strong collaborator : Growth-oriented, with a customer-first mindset and the ability to build strong ...

architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution … trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Required Qualifications Primary skills on TSOM implementation Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc. ...

Reveal’s global service organisation. This role is responsible for extracting, transforming, analysing, and visualising data from multiple enterprise systems—including Azure, Salesforce, Halo ITSM, and repair/logistics platforms—to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will … with the overall purpose of the position. Data Extraction & Integration Design, build, and maintain reliable data pipelines to extract data from Azure, Salesforce, Halo ITSM, and other internal or third-party systems. Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles. Work with development teams ...

investments. We are now looking for a Senior Project Manager to join us on a key client engagement leading a critical IT Service Management (ITSM) transformation programme. This role will be paid via PAYE and receive all holiday, benefits, etc as a full time salaried employee About the Role ...

Managed Services, Service Delivery, or IT Operations leadership roles. Proven track record of building, scaling, and leading Managed Services teams. Strong experience operating ITSM platforms and service governance frameworks. Demonstrable ownership of service performance, client retention, and commercial outcomes. Experience managing senior client relationships, escalations, and renewals. Deep working knowledge … Ownership Own the Managed Services delivery framework, ensuring strong ITIL alignment across Incident, Request, Change, Problem, and Continual Improvement. Provide strategic oversight of the ITSM platform and service tooling. Establish clear SLAs, KPIs, reporting, and governance structures. Drive continual service improvement through optimisation and automation. Commercial & Contract Management Own Managed ...

workflow solutions that improve efficiency, automation, and user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer … code reviews, technical standards and knowledge sharing What We're Looking For Strong hands-on experience with the ServiceNow platform Good understanding of ITSM, HRSD, CSM or Employee Experience workflows Experience with JavaScript, HTML, CSS and ServiceNow development tools Integration experience with third-party systems Strong problem-solving and troubleshooting ...

Application Support Specialist – London (4 days per week in the office) – £35,000 to £40,000 Please note: This position does not offer sponsorship. Applicants must have full legal eligibility to work in the UK ...

Drive Product Lifecycle Ownership Lead platform ideation, launch, iteration, and sunset Establish governance, support models, and clear documentation standards Maximise Technology Investments Leverage existing ITSM tools and frameworks Optimise cloud and DevOps investments to deliver measurable ROI Shape the Future of Platform Engineering Leadership & Commercial Impact As a senior leader … agile and DevOps transformation Strong understanding of: Hybrid & multi-cloud environments CI/CD pipelines SRE & DevSecOps models Observability & monitoring platforms ITIL and ITSM frameworks Experience defining and tracking OKRs/KPIs A product-centric mindset applied to platform engineering Demonstrated cross-functional leadership Experience in platform product management ...