25 of 25 ITSM Jobs in Central London

key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in IT Business Analysis, Service Reviews, Reporting, and … from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow. Support the definition and implementation of corrective and preventive actions (CAPA) based on insights. Develop and manage automated … ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards. Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau). Solid understanding of ITIL frameworks and ITSM processes. Desirable Skills ITIL Foundation certification or higher. Experience writing ServiceNow reports using filters, conditions, and scripts. Knowledge of SQL, DAX, or scripting languages for data analysis. Exposure to Agile More ❯

Office365 and Windows versions. Familiarity and comfort in using web conferencing, collaboration tools, and applications such as Microsoft Teams, Zoom, WhatsApp, Cisco Webex etc. Knowledge of ServiceNow or other ITSM along with ticket management best practices. Skills IT industry experience + past VIP/Exec support Microsoft Windows Microsoft Office O365 ServiceNow ITSM Microsoft Teams Video Conferencing Technologies Apple OSX More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development, and ongoing … industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or its frameworks such as Angular, React or More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development, and ongoing … industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or its frameworks such as Angular, React or More ❯

services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to interface with risk, compliance, and operational teams. Experience in the banking/financial services sector, particularly in More ❯

services. Responsibilities Providing general departmental administrative support such as order provisioning, IT procurement, asset tracking, resource coordination and request fulfillment. Logging and managing requests from employees on our ServiceNow ITSM platform to track workload and order statuses. Regular communication and updates for outstanding orders/tasks. Working closely with 3rd party providers to ensure equipment is being received on time. … pressure, and independently with minimal direction. A good understanding of mobile devices/telecom services. Knowledge of Microsoft products, Microsoft Office, and Windows versions. Knowledge of ServiceNow or other ITSM along with ticket management best practices. Skills IT industry experience Strong business administration and coordination skills Knowledge of ServiceNow or ticket management systems desirable ITIL process knowledge and best practice More ❯

colleagues through software installation support and expert guidance Shape the future by training new hires on our innovative IT systems and best practices Solve complex challenges using established IT service management processes Make your mark maintaining meticulous records and ensuring swift incident resolution Be part of the team with occasional out-of-hours support as part of our collaborative rotating More ❯

management tools such as OKTA Certification in Salesforce (e.g., Technical Architect, Developer, or Administrator) Experience with cloud-based technologies such as AWS or Azure Knowledge of ITIL and IT service management principles All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants More ❯

Proven experience in IT within the banking or financial services industry Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITIL certification is advantageous Due to the volume of applications received for positions, it will not be possible to respond More ❯

of Workday HCM and Workday Finance implementations), modern Data platform and Business Intelligence (BI) skills Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web/digital technologies and the business advantages of varying technology and operational approaches to More ❯

Manager on an initial 6 month assignment. Location: London (hybrid) About the role: You will be responsible for owning the whole Change Management processes, policies and procedures across the ITSM department. The ideal candidate will hold active SC clearance and possess a proven background in ITIL Change & Release Management, along with the following qualifications: Skills and Experience: Experience of chairing … Change Advisory Board (CAB) Experience of working on the ServiceNow platform. Experience of implementing a successful change management process from zero to full maturity. Experience of working with IT Service Management toolset. Knowledge of operating IT systems within Government/Secure environments. ITIL v3/v4 Foundation. More ❯

Proven experience in IT within the banking or financial services industry Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITIL certification is advantageous Due to the volume of applications received for positions, it will not be possible to respond More ❯

leading large support teams (40+ staff) across client accounts. Deep knowledge of structured cabling standards and technologies (including UTP, FTP, and optical fibre). Advanced knowledge of Asset Management and ITSM ticketing systems. Expertise in complex change management and service delivery processes. Ability to mentor, train, and support new team members and approve training modules. Leadership experience in delivering special … Strong people management skills, including recruitment, performance assessment, and team development. Experience managing third-party suppliers and services. Desirable (but not essential): ITIL® certification or equivalent knowledge of IT service management frameworks. More ❯

support teams to troubleshoot problems with hardware and software. Provide cover for the local Desk Side and Technology Support Team Lead when required. Required Skills & Qualifications: Experience in IT Service Management principles and processes. High level of proficiency in working in a Corporate IT environment. Experience in working to and exceeding Service Level Agreements. Broad technical understanding of IS services More ❯

to help ensure maintains the levels of service to our business and customers. Working alongside the IT Service Reporting team, you will be responsible for defining the reporting requirements (ITSM reports and dashboards) to enable ecosystem to accurately report their IT service performance and SMEs to easily validate performance achievement. Whilst the IT Service reporting team will support by providing … underlying ITSM data and reporting, it is the responsibility of the Service Performance Analyst to produce their own material(s) for the service performance related meetings they chair, e.g., presentations, service review packs. The prime responsibilities for this role are: • Accountable for service performance governance, oversight and improvement of the Ecosystem to help ensure maintains the levels of … service & achieves business outcomes. • Accountable for ensuring a coordinated approach to managing the Ecosystem performance, through defining, documenting & integrating service performance & governance standards • Provides subject matter expertise in IT service management, service performance and governance. • Responsible for ensuring process & operations performance is reviewed at various levels e.g. Operations resources, Process Managers, Process Owners, Service Delivery Managers across Service Providers, at More ❯

data model and Asset/CI Audit Log . Experience undertaking daily checks . Experience in the management and resolution of Remedy Incident . Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB . Experience of Asset Management . Create and/or update Remedy documentation to comply with software life cycle methodologies . Integration More ❯

etc.) is a plus Technical certifications in networking, cloud and cyber technologies or experience in working with leading IT providers to validate technical expertise. ITIL Certification: Understanding of IT service management best practices What you will get from OryxAlign Along with competitive salary and training and development you will receive leave entitlement of 23 days plus one volunteer day, private More ❯

modern JavaScript frameworks. Strong problem-solving, collaboration, and communication skills. Knowledge of Agile methodologies, CI/CD, and security best practices. Preferred Qualifications: ServiceNow certifications (CAD, CIS) Experience in ITSM, RESTful APIs, and custom Service Portal themes. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and More ❯

certification Additional certifications like Certified Application Developer are a strong plus Excellent collaboration and stakeholder engagement skills Demonstrated leadership and mentoring capabilities A proactive, solution-oriented mindset Familiarity with ITSM and ITIL frameworks; ITIL Foundation certification is advantageous Benefits & Bonus's Up to £80,000 base salary 10% annual performance bonus 28 days annual leave (Option to buy more) Strong More ❯

certification Additional certifications like Certified Application Developer are a strong plus Excellent collaboration and stakeholder engagement skills Demonstrated leadership and mentoring capabilities A proactive, solution-oriented mindset Familiarity with ITSM and ITIL frameworks; ITIL Foundation certification is advantageous Benefits & Bonus's Up to £80,000 base salary 10% annual performance bonus 28 days annual leave (Option to buy more) Strong More ❯

Walk, 1-2-1 Support as well as remote support experience Laptop/Desktop build and troubleshooting experience Office 365 build, troubleshooting, rollout experience Understanding of network and infrastructure ITSM tool/Call logging tool experience, such as ServiceNow, Remedy Be able to work shift work where required and adapt - travelling to different sites What you'll get in return More ❯

outside IR35), to contribute to a number of impactful projects. The successful candidate will have experience in Financial Services Operations (FSO) modules of ServiceNow and also in Configuration Engine, ITSM, ITOM, Security Operations and HR Service Delivery. You will be involved in the ServiceNow platform's architecture, integration capabilities, and custom application development and spearhead the design, development, and ongoing More ❯

Right now, they’re looking to hire Business Analysts across all levels from practitioner through to principal as they build out their capabilities across GRC, IRM, and Resilience and ITSM You’d be joining a collaborative, people-first culture with a clear vision for growth. They've just wrapped up a major go-live with a global bank, with more More ❯

a skilled ServiceNow Consultant to join our clients growing team. You’ll work on a range of ServiceNow projects for our clients, delivering configuration, implementation, and enhancement services across ITSM and other ServiceNow modules. Key Responsibilities: Deliver end-to-end ServiceNow implementations, upgrades, and enhancements. Engage with clients to gather requirements, advise on best practices, and provide solution designs. Configure … and customize ServiceNow modules (primarily ITSM, with exposure to other areas like CSM, HRSD, or ITOM a plus). Support integration activities and data migrations. Produce clear documentation, reports, and training materials as required. About You: 3–5 years’ experience working with ServiceNow, either in a consulting, professional services, or internal project environment. Proven track record of delivering ServiceNow projects … or supporting consulting engagements. Strong understanding of ServiceNow platform capabilities and ITSM processes. Excellent communication and stakeholder management skills. More ❯

While the office is centrally located, this position offers significant flexibility for remote work. Having utilised ManageEngine ServiceDeskPlus for some time, our client is now looking to optimise their ITSM processes by fully leveraging the application's extensive features. The Role: As the ManageEngine ServiceDeskPlus Consultant, you will be the key liaison between the business and the ManageEngine vendor (ServiceDesk … Plus) in India. Your primary responsibilities will include: Collaborating with business stakeholders to understand current ITSM processes and identify opportunities for improvement. Fine-tuning and configuring ManageEngine ServiceDeskPlus to align with the client's specific operational needs. Implementing and optimising various features, including approval workflows , automations, and reporting. Customising the application to meet bespoke requirements and enhance functionality. Providing expert … configuring ManageEngine ServiceDeskPlus beyond standard out-of-the-box functionalities. Developing and implementing complex workflows and automation rules. Integrating ServiceDeskPlus with other business systems (desirable). Strong understanding of ITSM best practices and ITIL framework (desirable). Excellent communication and stakeholder management skills. If you have a genuine ability to "bespoke" ManageEngine ServiceDeskPlus and drive significant improvements, we encourage you More ❯