1 to 25 of 33 ITSM Jobs in Central London

enterprise environments Advanced PowerShell scripting experience, including automation using Active Directory, Exchange Online, Azure AD/Entra ID Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST API and OAuth-based integrations Knowledge of Microsoft SCOM integration, alert processing, event management workflows and monitoring-tool ...

major incidents, coordinating resources, communications and resolution. Drive post-incident reviews, root-cause analysis and continuous improvement. Own and improve IT service management processes, governance and operational standards. Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends. Support the operational readiness and transition of new technology services. ...

Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role Strong user-facing and stakeholder management skills Experience working with ITSM platforms such as ServiceNow or similar Knowledge of Incident, Problem and Change Management processes Excellent troubleshooting and analytical skills Experience documenting support procedures and knowledge articles ITIL ...

Conducting technology and IT due diligence assessments to identify risks, opportunities and value creation initiatives. Assessing enterprise architecture, infrastructure, cloud environments, technology operations, IT service management and digital capabilities. Evaluating technology organization structures, governance models, operating models and IT processes. Reviewing technology roadmaps, digital transformation programmes and strategic technology investments. ...

improvement projects or digital workplace enhancements. Excellent stakeholder management and relationship-building capabilities. Experience operating within Agile or Scrum environments. Strong understanding of IT Service Management principles and best practice. A data-driven mindset with a focus on measurable business outcomes. ...

endpoint and image strategy Intune/Configuration Manager Identity and access (AD/Entra ID, PAM, MFA) Secure collaboration, VDI, and remote access ITSM, CMDB, monitoring, EDR/XDR, and tooling consolidation Ensure TS security assurance and accreditation, working closely with cyber and accrediting authorities. Redesign service operations to improve ...

IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds. Ensure compliance with IT security, data protection, and cybersecurity ...

backup, disaster recovery and tested recovery procedures. Strong incident-management, troubleshooting and root-cause analysis capabilities. An organised approach to documentation, change control and ITSM processes. Confidence working with senior stakeholders and geographically distributed IT teams. Microsoft certifications such as AZ-104, MS-102 or SC-300 would be beneficial ...

methodology. • Network management platforms: Cisco DNA Centre, SolarWinds NPM/NCM, NetBrain, Infoblox. • Vulnerability management: parsing Cisco PSIRT, Juniper JSA, and NVD CVE data. • ITSM integration: ServiceNow change management, CMDB for network asset tracking. • SD-WAN patching exposure (Cisco Viptela, VMware VeloCloud) is advantageous. SOFT SKILLS & COMPETENCIES • Strong risk assessment ...

systems. Software & Management Platforms Experience using AV monitoring platforms such as Logitech Sync, Crestron XiO Cloud and Extron GlobalViewer Enterprise. Experience using ITSM platforms such as ServiceNow. Leadership & Soft Skills Strong leadership and people management abilities. Experience mentoring and coaching technical teams. Excellent workload and resource management skills. Strong project ...

MACs and end point management, network, and workstation technologies Familiarity with AV/Conference Room technology in a corporate environment Experience using IT Service Management tools like ServiceNow Experience multitasking in a high-pressure & fast paced environment Strong organizational, project management and performance-oriented time management skills #J-18808-Ljbffr ...

with data centre network technologies, cloud and security services (Azure, AWS, Load Balancing, DNS) Effective under pressure; strong written and verbal communication Familiarity with ITSM workflows, SDWAN/VPN concepts, and ServiceNow SASE management (Netskope) Highly Desirable: Experience in managed service or telecom environments, especially for financial services clients Hands ...

with data centre network technologies, cloud and security services (Azure, AWS, Load Balancing, DNS) Effective under pressure; strong written and verbal communication Familiarity with ITSM workflows, SDWAN/VPN concepts, and ServiceNow SASE management (Netskope) Highly Desirable: Experience in managed service or telecom environments, especially for financial services clients Hands ...

engagements focused on reliability, resilience, and modern cloud operations. Key responsibilities include: Define and embed SRE engagement models aligned to modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning ...

Looking For Proven experience as a ServiceNow Architect or Senior ServiceNow Consultant. Strong knowledge of the ServiceNow platform, including experience across modules such as ITSM, ITOM and HRSD. Experience designing enterprise-scale ServiceNow solutions. Excellent stakeholder engagement and communication skills. ServiceNow CAD/CIS certifications are advantageous but not essential. ...

mentor, implementing quality standards such as code and architectural reviews Minimum of 5+ ServiceNow CIS certifications Experience across 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Advanced scripting and integration skills JavaScript, SQL, API Web Services Experience integrating ServiceNow with cloud infrastructure ...

premise infrastructure Strong networking expertise, including firewalls, routing, switching and VPN technologies Experience with automation, scripting and infrastructure-as-code approaches Understanding of IT service management processes, including incident, change and problem management Strong troubleshooting, stakeholder management and vendor management skills A structured, pragmatic approach and the ability to remain ...

fully operational, and address any issues directly, or by liaising with a third-party support partner. Log, track and manage issues within our IT service management platform. AV Technician Key Requirements: Customer focused, with excellent communication skills. Demonstrable knowledge of AV disciplines (audio, projection, video, IT, lighting). Previous experience ...

platform performance to ensure reliability and responsiveness What you'll bring Solid experience developing and customising ServiceNow (including workflows and integrations) Good understanding of ITSM and ITOM processes Exposure to ServiceNow Virtual Agent and/or RPA tools Strong JavaScript programming skills A proactive, problem-solving mindset with a desire ...

hands-on experience with AWS AI services-specifically Amazon Bedrock (RAG, prompt engineering) and AgentCore . Service Management: A strong background in SIAM and ITSM frameworks. Leadership: proven ability to comfortably talk tech with developers and talk strategy with CIOs and Directors. (Bonus points if you have AWS certifications ...

integrations. Collaborate with stakeholders and technical teams to translate business requirements into scalable technical designs. Oversee the configuration and customisation of ServiceNow modules, including ITSM, ITOM and HRSD. Ensure architectural consistency and best practice across ServiceNow platforms. Provide technical leadership and mentoring to development teams. Keep abreast of ServiceNow releases ...

prospecting and qualification through to solution positioning, proposal, negotiation and close Sell ServiceNow professional services, implementations, consulting and managed services Position ServiceNow capabilities including ITSM, ITOM, ITAM, CSM/CRM, FSM, IRM, SPM and AI Develop and execute territory and account strategies to achieve revenue and growth targets Build trusted ...

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment, you'll help deliver … Remedy/Helix architecture, workflows, integrations and service management processes. Experience implementing CIS Controls v8.1 . Strong understanding of ITIL and enterprise IT Service Management best practices. Experience integrating BMC Helix with cloud platforms, infrastructure and third-party enterprise systems. Knowledge of automation, orchestration and AI-driven service management. Experience ...

ITSM Business Analyst Needed! I'm currently supporting an insurance client of mine who are looking to bring on an ITSM Business Analyst on an initial contract till the end of the year with scope of extensions. The role is fully remote and sitting inside IR35 with my client being … able to pay up to £525 per day. he role focuses on supporting the transition of multiple entities to unified global ITSM processes and platforms, ensuring service stability and regulatory compliance throughout the onboarding process. The successful candidate will work closely with the Technical Lead and Core Project Team ...

IR35) Hybrid/London - 1-2 days per week on site We are seeking an experienced Service Manager/Change Manager to oversee IT Service Management operations while governing the end-to-end Change Management process. The role will be responsible for ensuring service stability, SLA compliance, operational excellence … service health and change activities. Facilitate cross-functional collaboration to ensure seamless service delivery. Must-Have Skills & Experience Very Strong experience in IT Service Management, Service Delivery, or Service Operations . Strong hands-on experience in ITIL processes : Change Management Major Incident Management Service Request Management Service Level Management Experience ...