1 to 25 of 28 ITSM Jobs in Central London

or customisations. Familiarity with ITIL v4 practices (Foundation certification a plus). Knowledge of Intune, Microsoft Defender, or other Microsoft security tools. Experience contributing to a knowledge base or ITSM platform. Responsibilities: IT Support & Administration Client Support & Administration Act as the first point of contact for client issues via the ticketing system, email, or Teams. Triage, log, categorise, and prioritise More ❯

or customisations. Familiarity with ITIL v4 practices (Foundation certification a plus). Knowledge of Intune, Microsoft Defender, or other Microsoft security tools. Experience contributing to a knowledge base or ITSM platform. Responsibilities: IT Support & Administration Client Support & Administration Act as the first point of contact for client issues via the ticketing system, email, or Teams. Triage, log, categorise, and prioritise More ❯

Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience). 3+ years of experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical More ❯

Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience). 3+ years of experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical More ❯

all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯

financial audits, infosec audits and initiatives across the landscape i.e. legal entity separation, divestitures, domain migrations. Understanding and any practical experience with HR, People & Culture, Workforce Management, and IT Service Management solutions would be ideal. Relevant systems include ServiceNow, Smartsheet, Jira, Zellis, and SaaS scheduling tools such as HumanForce and RotaGeek. Compliance, Risk & Governance This role coordinates compliance, risk, and More ❯

leading teams of ServiceNow developers. Certified Technical Architect (or working towards Master Architect certification). At least 5 ServiceNow CIS certifications . Proficiency across multiple ServiceNow product lines beyond ITSM (e.g. ITOM, ITAM, HR, CSM, SPM, HAM/SAM). Strong scripting and integration skills - JavaScript, SQL, API/Web Services . Experience integrating ServiceNow with cloud platforms such as More ❯

system/RMM tool and PSA software. Experience providing support via remote tools. Experience handling technical service tickets. Professional IT certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP)/IT Support Business. Produce and keep up to date documentation on clients systems Company benefits More ❯

in ServiceNow Technical Architecture and Development (5+ years). Proven leadership of ServiceNow delivery teams in enterprise-scale projects. 5+ ServiceNow CIS certifications and strong multi-product exposure (beyond ITSM). Advanced scripting and integration capability – JavaScript, SQL, APIs, Web Services. Experience operating in a Technical Design Authority or advisory capacity. (Nice to have) Cloud migration, ITILv4 certification, GenAI experience More ❯

in ServiceNow Technical Architecture and Development (5+ years). Proven leadership of ServiceNow delivery teams in enterprise-scale projects. 5+ ServiceNow CIS certifications and strong multi-product exposure (beyond ITSM). Advanced scripting and integration capability – JavaScript, SQL, APIs, Web Services. Experience operating in a Technical Design Authority or advisory capacity. (Nice to have) Cloud migration, ITILv4 certification, GenAI experience More ❯

managing projects; preferably with multi-disciplined teams Experience with application deployment using remote technologies Strong technical background with a minimum of three (3) years Systems experience IT Service Management (ITSM) systems Print Management solutions Microsoft TECHNICAL COMPETENCE: Knowledge of Microsoft Applications, Web Applications and Print Driver architecture Knowledge of networks, routers, switches, servers and common operating systems The ability to … environment and be transparent, in the changing nature of the customer workplace whilst maintaining a positive focus towards customer satisfaction. Experience with Remedy, ServiceNow or other IT Service Management (ITSM) Systems. PERSONAL CHARACTERISTICS: Individual must demonstrate a high level of business maturity, in appearance, focus, poise and alertness; ability to get along well with diverse personalities—mature—flexible High energy More ❯

presales, solution architecture, or consulting within IT Infrastructure or EUC domains Proven experience designing and delivering device lifecycle management and DaaS solutions at scale Hands-on exposure to ServiceNow ITSM/ITOM , asset workflows, and integration Experience with smart locker/vending machine integrations for IT hardware logistics Knowledge of FSO/TechBar models , resource planning, and IT support automation More ❯

presales, solution architecture, or consulting within IT Infrastructure or EUC domains Proven experience designing and delivering device lifecycle management and DaaS solutions at scale Hands-on exposure to ServiceNow ITSM/ITOM , asset workflows, and integration Experience with smart locker/vending machine integrations for IT hardware logistics Knowledge of FSO/TechBar models , resource planning, and IT support automation More ❯

them in the delivery of a business-critical ServiceNow project. The Business Analyst will have in the following: Inside IR35 Solid Business Analysis, specialising in the area of ServiceNow ITSM Experience in designing and implementing ServiceNow Solutions Converting high-level Business Requirements and User Requirements into functional specifications and documenting Requirement statements are complete, concise, traceable, feasible and are detailed More ❯

while ensuring minimal disruption to the environment. Key Requirements: At least 3+ years' experience working with the ServiceNow platform, specifically in the SPM module, and with good familiarity with ITSM, and the general ServiceNow platform Have the ability to assist requesters in refining business requirement details to ensure the customers will be receiving functionality requested Gain knowledge of the overall More ❯

is desirable Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous Experience managing the sales cycle from business champion to the C-level Showed consistent overachievement of sales goals in a large geographic territory selling a technical product The More ❯

is desirable Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous Experience managing the sales cycle from business champion to the C-level Showed consistent overachievement of sales goals in a large geographic territory selling a technical product The More ❯

is desirable Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous Experience managing the sales cycle from business champion to the C-level Showed consistent overachievement of sales goals in a large geographic territory selling a technical product The More ❯

is desirable Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous Experience managing the sales cycle from business champion to the C-level Showed consistent overachievement of sales goals in a large geographic territory selling a technical product The More ❯

client-ready. Continuous Improvement Contribute to standard delivery methods, templates, and accelerators to enhance efficiency and repeatability. Required Skills & Experience Proven experience delivering ServiceNow or similar enterprise platform projects (ITSM, ITAM, ITOM, HRSD, etc.). Strong project management background, ideally within a consulting or system integrator environment. Excellent stakeholder engagement, facilitation, and conflict-resolution skills. High attention to detail and … ServiceNow, MS Project). Strong written communication and documentation standards. Understanding of ServiceNow platform capabilities and delivery lifecycle (stories, testing, UAT, go-live, transition). Desirable ServiceNow certifications (CSA, ITSM, ITAM, or similar). PRINCE2, PMP, or Agile project management certification. Experience managing third-party or offshore delivery teams. More ❯

to support the full customer lifecycle— from initial engagement and solution design through delivery and ongoing support. This role is ideal for someone with a strong background in IT Service Management, who can demonstrate strength in delivery management and client engagement. Working full-time as part of a Mozaic team alongside senior client representatives, you will report to our Head … of Tooling Practice. Key Responsibilities Partner with sales and technical teams to understand client requirements and propose tailored ITSM solutions. Lead discovery sessions, solution workshops, and product demonstrations. Develop and present proposals, SOWs, and pricing models aligned with client needs and ITIL best practices. Contribute to RFP/RFI responses with service design and delivery planning. Oversee the implementation of … ITSM solutions, ensuring alignment with client expectations and industry standards. Manage project timelines, resources, and deliverables across multiple engagements. Ensure quality assurance and compliance with ITIL processes during delivery. Facilitate knowledge transfer and training for client team Identify opportunities for service expansion, upselling, and cross-selling. Maintain strong relationships with stakeholders, acting as a trusted advisor. Background and Experience At More ❯

global organisation embarking on a large-scale digital transformation. The transformation includes major infrastructure modernisation, a shift to cloud services, and the implementation of a new IT Service Management (ITSM) platform – ServiceNow. We're seeking a User Experience Consultant to help shape and refine the employee technology experience across End User Computing (EUC) and IT service environments. This role focuses … clear user guidance and insights. Develop and maintain UX frameworks and standards for internal IT services. User Experience Consultant's Experience & Skills Required: Proven experience applying UX methods in ITSM, EUC, or infrastructure programmes. Familiarity with ServiceNow or similar IT service platforms. Exposure to Windows 10–11 migration and cloud migration projects. Strong understanding of M365 environments (Teams, OneDrive, Outlook More ❯

to support the full customer lifecycle— from initial engagement and solution design through delivery and ongoing support. This role is ideal for someone with a strong background in IT Service Management, who can demonstrate strength in delivery management and client engagement. Working full-time as part of a Mozaic team alongside senior client representatives, you will report to our Head … of Tooling Practice. Key Responsibilities Partner with sales and technical teams to understand client requirements and propose tailored ITSM solutions. Lead discovery sessions, solution workshops, and product demonstrations. Develop and present proposals, SOWs, and pricing models aligned with client needs and ITIL best practices. Contribute to RFP/RFI responses with service design and delivery planning. Oversee the implementation of … ITSM solutions, ensuring alignment with client expectations and industry standards. Manage project timelines, resources, and deliverables across multiple engagements. Ensure quality assurance and compliance with ITIL processes during delivery. Facilitate knowledge transfer and training for client team Identify opportunities for service expansion, upselling, and cross-selling. Maintain strong relationships with stakeholders, acting as a trusted advisor. Background and Experience At More ❯

Full-time Overview We’re seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. … Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and deployment activities. Track KPIs and support adoption to ensure measurable transformation … outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯

Full-time Overview We’re seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. … Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and deployment activities. Track KPIs and support adoption to ensure measurable transformation … outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯