3 of 3 ITSM Jobs in St Asaph

DHCP, Wi-Fi, VPN and basic firewall concepts.·* Working knowledge of Windows Server, virtualisation, file services, permissions and backup monitoring.* Experience with an ITSM platform such as ServiceNow and disciplined use of incident, request, change and knowledge processes.* Ability to document technical procedures, interpret policies and audit requirements, and work ...

Teledyne Qioptiq is seeking a Senior IT Support Engineer to provide advanced, on-site and remote assistance across end-user devices, on-premises infrastructure and business applications. You will act as a local escalation point ...

Advise on the Support elements of a wide range of solutions. Respond to all types of IT related issues reported either via the telephone, ITSM user portal or in person effectively and efficiently, in a polite and professional manner adhering to negotiated Service Level Agreements. Record accurately all type … IT related issues within the Service Desk's incident management tool (ITSM). Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective action. Responsible for providing a high-level customer focused service. Responsible for call ownership throughout the call ...