2 of 2 ITSM Jobs in Stoke-on-Trent

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

Firewall Basics Commercial experience working within a service management function. Technical ability to support and maintain hardware and peripheral devices. Experience of using an ITSM Tool for tracking, change, incident and problem jobs. Main Responsibilities Resolving second line incidents. Assigning incidents and acquiring knowledge from third-line teams. Resolving incidents More ❯