19 of 19 ITSM Jobs in Staffordshire

Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, Jira, ServiceNow. Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps More ❯

services, resolving issues and enabling continuous improvement across a complex and evolving technology landscape. Key Accountabilities Monitor and manage support tickets via the ServiceNow ITSM platform, ensuring SLAs are met and customer expectations are maintained. Coordinate and liaise with third-party suppliers to resolve support queries, ensuring timely updates and More ❯

such as Python, PowerShell & Shell. Expertise in Kubernetes for container orchestration and managing containerized applications. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools e.g., ServiceNow, Jira. Good communication and problem-solving skills. Set yourself apart: Associate-level cloud certification in AWS, GCP or Azure. More ❯

routers, switches, firewalls, load balancers, proxies. Experience with monitoring tools such as Cisco DNA-C, Prime, Nagios, PRTG, Infoblox, and Cisco ISE. Familiarity with ITSM tools such as ServiceNow. Excellent communication skills (written and verbal). Willingness to participate in on-call support rotation (including P1 response). Desirable Skills More ❯

understanding and experience with ITIL frameworks. Strong skills in supplier and contract management. Excellent leadership and communication skills. Proven team management abilities. Experience with ITSM tools and technologies. ITIL certification. Strong analytical and problem-solving skills. Experience with cost efficiency improvements and stakeholder management. Experience working with in-house, managed More ❯

Modernise the developer experience across organization & culture, DevOps practices & processes, tooling & automation, and architecture & design. Maximize Investments: Leverage and maximize clients' existing investments in ITSM tools and frameworks. Roadmap Development: Develop roadmaps to improve DevOps maturity and unlock value through NextGen technologies like Generative AI and Platform Product Management. Collaborative More ❯

problems within tight deadlines Out of hours working may be required on occasion Identify sales opportunities and be rewarded Log your time accurately an ITSM tool Collaborate with internal teams to continuously improve delivery knowledge and skills Provide high-quality documentation and customer training as needed About you You will More ❯

Firewall Basics Commercial experience working within a service management function. Technical ability to support and maintain hardware and peripheral devices. Experience of using an ITSM Tool for tracking, change, incident and problem jobs. Main Responsibilities Resolving second line incidents. Assigning incidents and acquiring knowledge from third-line teams. Resolving incidents More ❯

Firewall Basics Commercial experience working within a service management function. Technical ability to support and maintain hardware and peripheral devices. Experience of using an ITSM Tool for tracking, change, incident and problem jobs. Main Responsibilities Resolving second line incidents. Assigning incidents and acquiring knowledge from third-line teams. Resolving incidents More ❯

enhancements and implementations within SAP SCM, including 3PL integration Strong knowledge of EDI/IDOCs/XML and SAP integrations with platforms such as ITSM and ServiceNow Familiarity with S/4HANA and SAP BTP is highly desirable A collaborative mindset with the ability to work effectively with Business Process More ❯

Strong written and verbal communication skills with an ability to clearly articulate information and provide excellent customer service Proficient with order management software/ITSM systems Exposure to ITIL frameworks and best practices Empathetic, Passionate, Collaborative, Adaptable, Results Focused, Innovative and a Critical Thinker 5 years demonstrable experience If you More ❯

catalog management). Experience integrating ServiceNow with ERP systems (e.g., SAP, Oracle, Workday). ServiceNow certifications (e.g., Certified System Administrator, CIS in Procurement or ITSM) strongly preferred. More ❯

functional and technical support for SAP S/4HANA modules (e.g. Finance, Manufacturing, Procurement, Sales) & HANA. Monitoring and managing service tickets/incidents using ITSM tools (ServiceNow, Remedy, etc.) Analysing and resolving system issues, analysing root cause, and applying corrective/preventive actions. Collaborate with end-users to understand business More ❯

range of change initiatives Certifications: Certified Implementation Specialist (CIS) HRSD Certified Technical Architect (CTA) Preferred ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) ITSM or ITOM Certified Application Developer (CAD More ❯

of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge Management, and Performance Analytics. • People Experience and HR Processes: Familiarity with More ❯

their team and assist with the continued scaling and optimisation of these. Their ideal candidate would have good knowledge and experience within: ServiceNow Modules (ITSM, ITOM, ITBM) UI (Pages, Macros, Scripts, Actions, Policies) Workflows/Scripts (Clients, Business, Ajax, Includes) MID Server Architecture (Discovery, Orchestration, Service Mapping, Event Management, Operational More ❯

Version 1 London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, Belfast Department: Services Reliability Group Job Description As a Senior Azure Administrator, you'll actively be assisting customers across multiple technologies and adding to the environment of learning by mentoring junior More ❯

ServiceNow Senior Technical Consultant required to join a specialist ServiceNow Implementation Partner based in the UK. Development in the ITSM suite of ServiceNow using JavaScript, HTML, and … AngularJS is a prerequisite, as is hands on experience of wider offerings including CSM, ITOM, SPM, and HRSD. Working within an industry leading IT Service Management consultancy you will be involved in a range of ServiceNow implementation projects, both working as part of a team and, when-required, individually. Depending … teams. It's also worth noting that additional will be training provided as required. The successful candidate will already have a broad appreciation of ITSM tools and ITIL fundamentals; with hands on development experience in ServiceNow, preferably with specialist consultancy experience within the ServiceNow ecosystem. ServiceNow specific accreditations are preferred More ❯

Web Access) PSM (Privileged Session Manager) AAM (Application Access Manager) Conjur (Secrets Management) Integrate CyberArk with other security tools and platforms (e.g., SIEM, IAM, ITSM). Configure and manage safes, platforms, and policies within CyberArk. 3. Operational Management: Monitor and maintain the CyberArk environment to ensure optimal performance and security. … AAM, Conjur). Strong understanding of privileged access management concepts and best practices. Experience with integrating CyberArk with other security tools (e.g., SIEM, IAM, ITSM). Proficiency in scripting languages (e.g., PowerShell, Python) for automation and customization. Excellent problem-solving and troubleshooting skills. Preferred: Experience with cloud platforms (e.g., AWS More ❯