3 of 3 ITSM Jobs in Wakefield

the first point of contact for users and suppliers for all IT support queries and issues. Ensure that all Incidents and Service Requests are logged correctly in the IT Service Management Tool. Provide support for end user devices, OS, printers, peripherals, MS Office and bespoke applications and user connectivity Work closely with users and other IT support teams to ensure More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

RSAT, LeapWorks) Strong background in integration testing and API validation Experience with Microsoft Dynamics 365 Finance and Operations lifecycle Demonstrated ability to embed security and privacy by design Desirable: ITSM qualifications (ITIL Intermediate/Expert) Modern project management qualification (PRINCE2 Practitioner) Why This Role? Impact: Lead testing strategy for mission-critical systems Growth: Develop your leadership skills whilst advancing testing More ❯