11 of 11 ITSM Jobs in West Yorkshire

teams to deliver responsive, high‐quality service to all users. Set and monitor SLAs, OKRs, and user satisfaction metrics. Implement and continually improve IT service management processes and tooling. Embed ITIL best practices across incident, problem, and change management. Oversee onboarding and offboarding processes, ensuring timely provisioning and equipment returns. ...

where required.Escalate security concerns appropriately and follow Group IT standards. Required ExperienceExperience in IT operations, service delivery, or hands-on IT support.Experience using IT Service Management platforms, such as Jira Service Management.Hands-on experience supporting corporate IT environments, including end-user devices, identity, SaaS platforms, workplace technology ...

Skills & Experience Experience supporting Workday HCM environments Strong understanding of Workday configuration, security, and data management Experience supporting SaaS applications and integrations Familiarity with ITSM/ticketing tools and ITIL processes Strong communication and stakeholder management skills Ability to work collaboratively across technical and business teams Desirable Additional Workday certifications ...

skills for automation using Bash, Zsh, and/or Python. Practical experience with Apple Business Manager (ADE/DEP, VPP), Tanium management tools, and ITSM platforms like ServiceNow. Problem-Solving & Collaboration: Proven ability as an innovative thinker and creative problem-solver who can build effective working relationships within a global ...

communication skills, able to translate technical issues into clear business updates Knowledge of contact centre platform integrations (e.g. CRM integrations). Knowledge of IT service management practices (incident, problem, change and release management Knowledge of contact centre workforce management, reporting tooling and outbound diallers Experience (what you have done) Experience ...

asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems to accurately record and maintain service-related information. Support the continuous improvement of planning, administration, and service management processes. Liaise with colleagues, suppliers ...

asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems to accurately record and maintain service-related information. Support the continuous improvement of planning, administration, and service management processes. Liaise with colleagues, suppliers ...

with enterprise architecture principles, standards, and strategic objectives. Provide expert technical advice and guidance on emerging technologies and opportunities for service improvement. Support IT service management processes and contribute to continuous improvement initiatives. Investigate technical issues and collaborate with colleagues to identify and implement effective solutions. Requirements: Proven experience developing ...

with enterprise architecture principles, standards, and strategic objectives. Provide expert technical advice and guidance on emerging technologies and opportunities for service improvement. Support IT service management processes and contribute to continuous improvement initiatives. Investigate technical issues and collaborate with colleagues to identify and implement effective solutions. Requirements: Proven experience developing ...

clinical systems, cybersecurity, and digital workplace technologies. Contributes to continuous service improvement in line with NHS standards, Information Governance requirements, and best practice IT service management frameworks. About us What are the benefits of working at St Gemmas? At St Gemmas, our people are at the heart of our organisation … senior technical escalation point Experience delivering IT services in a complex environment with clinical or safety critical requirements. Experience working effectively with an ITSM system Experience overseeing the lifecycle of end user devices, including procurement, deployment, replacement, and disposal. Supported the effective use of Microsoft 365, collaboration tools, and digital ...

infrastructure knowledge SQL database management Hosted telephony systems Cyber Essentials/Cyber Essentials Plus Managing third-party suppliers and contracts IT service management (ITSM) Strong understanding of cybersecurity principles and best practice Desirable Microsoft Power BI Email signature management tools (eg Exclaimer) Advanced Excel and SQL (queries and formulas) Digital ...