11 of 11 ITSM Jobs in West Yorkshire

line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. More ❯

future success, which means keeping ourselves open to brilliant outcomes Training Opportunities to progress within Jungle IT’s service operations or other departments Potential to develop expertise in IT service management and compliance standards Apprenticeship Standard Business administrator (level 3) Training Provider BPP PROFESSIONAL EDUCATION LIMITED Working Week Monday to Friday. Shifts to be confirmed. Expected Duration 1 Year More ❯

tasked with the following, Strong interpersonal and communication skills; ability to engage with users confidently. Solid understanding of IT fundamentals ( Windows, macOS , mobile devices, networking basics). Familiarity with ITSM tools, preferably ServiceNow. Ability to work independently and manage multiple tasks effectively. Positive, proactive, and adaptable to changing priorities. More ❯

code platforms such as Microsoft Power Apps, Power Automate, and UiPath. Experience integrating automation solutions with external data sources such as SQL and SharePoint. Experience developing and integrating with ITSM systems such as ServiceNow. At Evri , we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace More ❯

tasked with the following, Strong interpersonal and communication skills; ability to engage with users confidently. Solid understanding of IT fundamentals (Windows, macOS, mobile devices, networking basics). Familiarity with ITSM tools, preferably ServiceNow. Ability to work independently and manage multiple tasks effectively. Positive, proactive, and adaptable to changing priorities. More ❯

accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set direction, lead a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager - Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise … environments IT Configuration Manager - Benefits: Performance-related bonus Car allowance (circa £5k) Enhanced pension contribution 25+ days annual leave Private healthcare Free on-site parking If you're an ITSM professional looking for a role where you can shape strategy, lead continuous improvement, and ensure Configuration Management delivers measurable business value, this is an outstanding opportunity to do just that. More ❯

such as audio-visual systems and end user devices. Ensure operational stability and reliability of hybrid cloud infrastructure with a roadmap towards public cloud adoption. Develop and maintain IT service management processes including incident, problem, and change management aligned with ITIL best practices. Monitor service performance and ensure SLAs and KPIs are met or exceeded with constant review to ensure … improvement. Strong problem-solving and organisational skills with a focus on operational excellence. Relevant technical exposures in Microsoft Azure, M365, or networking technologies (e.g., Meraki) are advantageous however IT Service management qualifications and relevant experience is the priority. About Us FDM is an award-winning global business and technology consultancy powering the people behind tech and innovation for over More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM) click apply for full job details More ❯

Our client is seeking an established Director of IT Operations and Service Delivery to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security, and More ❯

What You Will Bring Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under pressure … and fast-paced environment and are comfortable working shift patterns, we’d love to hear from you! Apply now for a chat with our team! Skills Servicedesk,Service now,ITSM More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security … and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams … equivalent hands-on experience). 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD ; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). More ❯