effective servicemanagement, business continuity & Disaster Recovery processes, regulatory compliance and governance. To create a single point of contact and communication for all ITservicemanagement issues. To be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity more »
a culture of continuous improvement in process, structure & technical platforms. Experience and qualifications IT Team management experience. Operational knowledge of standard business platforms i.e. ITSM, HRIS, CRM, etc. A career history in IT with knowledge of corporate network design, Microsoft Active Directory/365. ITIL Foundation certification. What's In more »
Greater Leeds Area, United Kingdom Hybrid / WFH Options
identifi Global Resources
You will perform inventories and usage monitoring of all IT hardware, software assets and record all findings, changes, physical location into the Firm's ITSM toolkit (ServiceNow). -You will request quotes for hardware and software, assessing pricing and seeking approvals to ensure orders are placed efficiently -You will create more »
University of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the ITServiceManagement team and prove pivotal in achieving the wider university strategy. The university has set out an ambitious plan to enhance student education, research, and more »
University of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the ITServiceManagement team and prove pivotal in achieving the wider university strategy. The university has set out an ambitious plan to enhance student education, research, and more »
language at Client Sites to provide EUC Services to the designated VIP End Users during local business hours as further defined in the Client ITSM Tool; Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers more »
language at Client Sites to provide EUC Services to the designated VIP End Users during local business hours as further defined in the Client ITSM Tool; Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers more »
Leeds, England, United Kingdom Hybrid / WFH Options
Fruition IT
end user support services. What do I need? Team Leadership & Management experience is a must Proficient in Service Delivery, Incident, Change and Problem ManagementITSM processes, tools and frameworks (ITIL) Slack, Skype/Modern Workplace Support Network/Infrastructure and Monitoring tools Whats in it for you more »
language at Client Sites to provide EUC Services to the designated VIP End Users during local business hours as further defined in the Client ITSM Tool; · Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers more »
delivery. Required Qualifications: • Leadership, communication, and interpersonal skills. • Proficient in-Service Delivery, Incident Management, Change and Problem Management Process. • Experience with ITservicemanagement (ITSM) processes, tools, and frameworks such as ITIL, including incident management, service request fulfillment and problem management. • Proficient working experience with event management systems and network more »
Business Analyst in a Professional Services environment. Extensive hands-on experience with ServiceNow, including configuration, customization, and administration. Strong understanding of ITServiceManagement (ITSM) processes and best practices. Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Experience with Agile methodologies and more »
Business Analyst in a Professional Services environment. Extensive hands-on experience with ServiceNow, including configuration, customization, and administration. Strong understanding of ITServiceManagement (ITSM) processes and best practices. Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Experience with Agile methodologies and more »
