4 of 4 ITSM Jobs in Warwickshire

party vendors to manage incidents and service requests in line with SLAs. Ensure all business requests and incidents are logged and tracked using internal ITSM tools. Ensure ERP data handling practices are compliant with GDPR and other regulatory requirements. Contribute to the development and maintenance of knowledge bases to support More ❯

support roles Solid experience with Windows and macOS environments Strong knowledge of Microsoft 365 and cloud services, including: User administration Account setup Familiarity with ITSM tools like Jira (or equivalent) Hardware provisioning and support (laptops, accessories, etc.) Experience performing onboarding/inductions for new starters Soft Skills People-oriented, with More ❯

making informed decisions that drive value. What We're Looking For: * Proven experience in managing IT as a Service with a strong grasp of ITSM frameworks. * Track record of successfully interfacing with both internal and third-party service providers. * Strong relationship management skills and the ability to influence stakeholders at … application technologies and business processes. * Technical experience with a variety of products and technologies is a plus. Qualifications: * Essential: Degree in a relevant discipline; ITSM certifications (e.g., ITIL v3 foundation or ISO20000). * Desirable: Project management certifications (e.g., PMP or Prince2). Why Join Us? * Work in a collaborative environment More ❯

The Technology Process Engineer ITSM is responsible for overseeing the design, implementation, and optimisation of IT processes that support the organisation's technology systems and services. This role focuses on improving the efficiency, effectiveness, and quality of IT operations through process innovation, standardisation, and continuous improvement. ITSM Process Engineer br … in this role before applying below. br We have an incredible opportunity to join us here at Phoenix Group as a Technology Process Engineer ITSM to join our Technology Resilience & Control team in Technical Service Operations. br Job Type: Permanent br Location: This role could be based in either our … Agile). br - Strong knowledge of process modelling, lean methodologies, and continuous improvement techniques. br - Proven experience in process engineering, IT operations, or IT service management br - Familiarity with IT systems, software development lifecycle, and infrastructure management. br - Capability to manage change and navigate complex, cross-functional environments br We More ❯