in endpoint and device management tools such as Intune , SCCM , and Jamf (for macOS) . Scripting and automation ability (e.g., PowerShell ). Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira. Security awareness and experience with IAM, MFA, and endpoint protection solutions. Excellent communication skills and a collaborative, problem-solving mindset. Desirable: Certification or current study More ❯
Watford, Hertfordshire, United Kingdom Hybrid / WFH Options
Service Desk Institute
a hands-on individual with a comprehensive set of skills combining solution architecture, customer engagement and project management . This is a formidable toolkit in any industry but within ITSM, it requires a broad range of experience. I am seeking someone with an indepth understanding of the ITSM landscape and the ability to work at the intersection of clients and … operating models built for scalability, compliance, and enterprise-wide agility - but without ever losing sight of the long term value for the customer. The role Design, architect and implement ITSM solutions that integrate seamlessly across the client and third-party environments Translate business needs into robust, scalable service models Collaborate with internal teams and partners to drive efficiency and innovation … with clients Take full ownership for project delivery This a hybrid role, so you must be willing to work remotely. The requirements: Demonstrated experience in solution architecture, ideally within ITSM and systems integration environments. Skilled in leading complex projects, coordinating across functions, managing stakeholders, and maintaining full delivery accountability. Deep understanding of managed service delivery, with a focus on long More ❯
enablement tools A customer-first mindset - proactive, solution-focused, and an exceptional communicator The ability to take ownership and act decisively to deliver measurable results A working knowledge of ITSM or related service delivery frameworks is preferred but not essential If you are a strategic, consultative sales professional who thrives on building meaningful partnerships and closing complex, high-value deals More ❯
