2 of 2 ITSM Jobs in Welwyn Garden City

and dynamic environment. Responsibilities: Provide proactive, customer-focused support to over 2,000 end users. Support the imaging and configuration of many computers. Use ITSM systems to log and track end user incidents, working within SLAs. Build strong relationships within the team and with end users. Learn and adapt to More ❯

to ensure swift resolutions to IT queries or problems. Maintain a calm, assured, and empathetic demeanour during all interactions. Log and track incidents using ITSM systems while adhering to Service Level Agreements (SLAs). Identify recurring issues and collaborate with relevant teams for investigation and resolution. Build strong relationships with … and proactive maintenance support in a face-to-face customer service environment. Required Skills and Experience: Strong problem-solving and interpersonal skills. Experience using ITSM systems for incident tracking. Ability to identify and communicate recurring issues effectively. Excellent teamwork and relationship-building skills. Eagerness to learn new technical skills and More ❯