4 of 4 ITSM Jobs in Wolverhampton

Concept), and AI-driven solution demonstrations. Knowledge of AI technologies such as LLMs, ChatGPT, NLP, MCP and automation frameworks. Familiarity with Customer Service software, ITSM, CCaas, Business Intelligence, Workforce Management, QA, or Integration middleware. Proven ability to translate technical capabilities into strategic business outcomes for senior stakeholders. Strong and engaging ...

Qualifications Minimum 3+ years of hands-on experience with the ServiceNow platform, specifically within the SPM module Servicenow Certified Application Developer Strong understanding of ITSM and general ServiceNow architecture Solid grasp of ITIL principles and best practices Proficiency in JavaScript and experience working with ServiceNow APIs and web services Demonstrated ...

field Experience or exposure to DevOps teams, tools, and culture: Continuous Integration/Continuous Delivery (CI/CD), Configuration Management, Monitoring/management solutions, ITSM (helpdesk) solutions Excellent communication skills, written and verbal Demonstrated history as a public technical or company advocate through roundtable discussions, webinars, blogs or other articles ...

with client stakeholders across on-prem, hybrid, and cloud environments. Integrate CyberArk with enterprise tools such as AD/LDAP, ticketing systems, SIEMs, and ITSM platforms. Lead technical workshops, demos, and training sessions for a range of technical and non-technical audiences. Troubleshoot CyberArk-related issues and provide expert support ...