3 of 3 ITSM Jobs in Worcestershire

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

techniques. Strong communication, organisation, and stakeholder management skills. Desirable: Exposure to Infrastructure-as-Code tools (ARM templates, Terraform, Bicep). Experience with RMM and ITSM platforms. Certifications: AZ-104 – Microsoft Azure Administrator (Essential) AZ-305 – Azure Solutions Architect Expert AZ-700 – Azure Network Engineer Other relevant Microsoft certifications welcome. What More ❯

projects, including new IT service deployments and providing routine maintenance Managing 2nd and 3rd line IT infrastructure incidents and problems via our Jira-based ITSM Creating and maintaining technical documentation to ensure knowledge sharing and providing end-user training to enhance productivity Essential Skills/Experience Required: At least More ❯